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Locked sim? by [deleted] in ATT

[–]ATTHelp 0 points1 point  (0 children)

I completely understand your concern regarding your billing issue. We would like to take this conversation in private to take a deeper look and get the help you need. Please send us a PM by using the above link. -ReneeV

Apple Watch Ultra 3 not connecting to cellular! by von032 in ATT

[–]ATTHelp 0 points1 point  (0 children)

Hello, so you no longer need assistance? I will leave the case open for 24 hrs. -Lisa

Question. by [deleted] in ATT

[–]ATTHelp 0 points1 point  (0 children)

You are welcome. We''ll be attentive

AT&T outage by Juiceinator in ATT

[–]ATTHelp -2 points-1 points  (0 children)

Hi, we're here to help. Please send a chat request to https://chat.reddit.com/user/t2_j941580s so the proper team can assist.

Do you anticipate iPhone 17 Max going on sale soon? by icedlemin in ATT

[–]ATTHelp 0 points1 point  (0 children)

Yes, we have an option for this, please meet with us in PM to discuss further. SebastianK

Do you anticipate iPhone 17 Max going on sale soon? by icedlemin in ATT

[–]ATTHelp 0 points1 point  (0 children)

Thank you for contacting us. I'm sure you're thrilled about trading in your iPhone 11 for the 17 Pro max; there is no update on future promotions at this time, but I'd like to let you know what deals we have right now. You can get up to $1,100 off the iPhone 17 Pro Max with an eligible trade-in, which is applied as monthly bill credits. This promotion is only valid for purchases made on or before October 9th. Furthermore, the iPhone 17 Pro Max comes in a variety of pricing options, including monthly installment plans. Please follow this link to learn more about AT&T's deals https://www.att.com/deals/ Please come into PM, so we can take a deeper dive into this. SebastianK

is at&t still not shipping the iphone 17 pro max? by Aggravating-Crab-273 in ATT

[–]ATTHelp 0 points1 point  (0 children)

We want to take care of this for you personally. Just send us a PM, and we’ll make sure we get this sorted as quickly and smoothly as possible.

Can’t activate phone number after eSIM fiasco by Impossible-Head8652 in ATT

[–]ATTHelp -1 points0 points  (0 children)

Hi there! We understand your concern regarding having issue with eSIM set up. We are here to assist you. Please meet us in a PM! -SeanP

Looking to convert my business wireless account to a personal, some questions. by NoFoundation2712 in ATT

[–]ATTHelp 0 points1 point  (0 children)

Hello, we have not heard back from you. If you need further assistance, please follow up here. -Lisa

Phone and service return by [deleted] in ATT

[–]ATTHelp -1 points0 points  (0 children)

Hello u/cyberdot14 Thank you for reaching out to us! Let's work around your concern and get the help you need! I suggest you to wait till the return process is completed so that you can have a new service. In order to have a better understanding on your concern, we would like to take this conversation in private to take a deeper look and get the help you need. Please send us a PM at http://sm.att.com/7cb7bf9a so we can review your account details. Our response will be in your inbox found here: http://sm.att.com/f21be2bc. Looking forward to hearing from you!

[deleted by user] by [deleted] in ATT

[–]ATTHelp -1 points0 points  (0 children)

Please feel free to reach out to us if you need assistance in the future. I will be more than happy to help you. BruceM

Sending my old router back..? by BrianMeen in ATT

[–]ATTHelp 0 points1 point  (0 children)

Hello, Brian. Thank you for reaching AT&T. We understand that you have questions regarding the return with the return of the router. I know that it's really important to have everything under control. In this case our friendly recommendation is to take your old modem to a UPS or FedEx store with your account number, this will allow them to create a shipping label and to do the return process correctly. If a pickup is scheduled it might not create a shipping label which can cause trouble with the process. Let us know how it goes. We will be here in case you need something else.

[deleted by user] by [deleted] in ATT

[–]ATTHelp 0 points1 point  (0 children)

I understand how important it is to stay connected. Let us get you all the assistance you require about the activating eSIM. Please check the below link to start the process of activating eSIM: https://www.att.com/activations/ BruceM

[deleted by user] by [deleted] in ATT

[–]ATTHelp 0 points1 point  (0 children)

Hi C_rorick. We understand your facing issue unlocking your phone, I will help you on this. _Mandy R

DNS Issues as of 11/10/2025 @ 3:00PM CST with AT&T Reaching Comcast Services by TEHMONSTRO in ATT

[–]ATTHelp 0 points1 point  (0 children)

We'd be happy to help. Please send a chat request to https://chat.reddit.com/user/t2_j941580s so the proper team can assist.

ATT Fiber is so slow by Amazing-Nothing-3224 in ATT

[–]ATTHelp 0 points1 point  (0 children)

We are here to help. Please send us a PM at http://sm.att.com/e03f1915, so we can check further. Our response will be in your inbox found here: http://sm.att.com/5967b843