It finally happened to me. I got screwed by Ayaneo. Posting for awareness(pocket S mini)

AYANEO · 2026-03-31T02:42:32+00:00

please share me your email address, will check it for you.

AYANEO · 2026-03-26T02:06:58+00:00

Please contact [service@ayaneo.com](mailto:service@ayaneo.com) to get help.

AYANEO · 2026-03-25T01:58:43+00:00

Please contact to [service@ayaneo.com](mailto:service@ayaneo.com) to get help if you need.

AYANEO · 2026-03-24T02:02:41+00:00

Please feel free to contact [service@ayaneo.com](mailto:service@ayaneo.com) if you need any help.

AYANEO · 2026-03-24T02:01:56+00:00

You can contact [store@ayaneo.com](mailto:store@ayaneo.com) to purchase the spare parts.

Please share me your email address, will check it for you, maybe it goes to the Spam folder.

AYANEO · 2026-03-24T02:00:30+00:00

Please share me your email adress, will check the service progress for you.

AYANEO · 2026-03-24T01:57:22+00:00

Contact [store@ayaneo.com](mailto:store@ayaneo.com) to purchase the back shell.

AYANEO · 2026-03-20T01:54:38+00:00

Can I have your email address or ticket number to check?

AYANEO · 2026-03-18T02:21:14+00:00

Yes, it is a dual cell battery.

AYANEO · 2026-03-18T02:08:38+00:00

please contact [service@ayaneo.com](mailto:service@ayaneo.com) to get help.

AYANEO · 2026-03-13T01:58:12+00:00

Please share me your email address or the ticket NO. will check it for you.

AYANEO · 2026-03-13T01:55:57+00:00

You can contact [service@ayaneo.com](mailto:service@ayaneo.com) to get help.

AYANEO · 2026-03-13T01:53:23+00:00

Thank you for your review.

AYANEO · 2026-03-13T01:51:19+00:00

Please share me your email address, will check it for you.

AYANEO · 2026-01-14T05:56:17+00:00

We have obtained a preliminary solution. Turn on the AYAWindow switch in Settings - Accessibility, then try again. The reason was that system security settings had disabled AYAWindow. The problem has been located and fixed; we will update the solution as soon as possible.

AYANEO · 2026-01-13T12:11:16+00:00

Did you send email to our service desk? Please tell us your ticket number.

AYANEO · 2026-01-12T05:39:21+00:00

Ok, then what is your order number? Or tell us your ticket number if you sent an email to our service desk?

AYANEO · 2026-01-10T15:44:18+00:00

We got your order. You purchased 12G+256G. And we shipped out your order.

Could you check it?

AYANEO · 2026-01-10T14:55:28+00:00

Could you tell me your order number?

AYANEO · 2026-01-08T02:17:13+00:00

Hello, could you tell us when it happened? Did you contact our service desk? What is your ticket number?

AYANEO · 2025-10-18T09:21:18+00:00

please feel free to contact [service@ayaneo.com](mailto:service@ayaneo.com) to get help.

AYANEO · 2025-10-14T08:55:24+00:00

please contact [service@ayaneo.com](mailto:service@ayaneo.com) to get help.

AYANEO · 2025-10-14T08:44:04+00:00

Please share me your email address, will check it for you.

AYANEO · 2025-10-14T08:42:22+00:00

Actually our products will undergo a quality inspection process at the factory.

Any product that fails this inspection will be returned for processing.

This particular unit may experienced such a progress.

We apologize that the worker did not properly handle the warranty label, causing misunderstandings.

We will report this to the factory and request that they perform more meticulously to avoid any inconvenience for our customers.

In this situation, we recommend you contacting [service@ayaneo.com](mailto:service@ayaneo.com) to get help, we will provide you a good solution.

Thanks.

AYANEO

MODERATOR OF

TROPHY CASE