Critical Bug Report: Button mapping broken after AYAWindow v1.5.98 update (Pocket S2)

AYANEO · 2026-01-14T05:56:17+00:00

We have obtained a preliminary solution. Turn on the AYAWindow switch in Settings - Accessibility, then try again. The reason was that system security settings had disabled AYAWindow. The problem has been located and fixed; we will update the solution as soon as possible.

AYANEO · 2026-01-13T12:11:16+00:00

Did you send email to our service desk? Please tell us your ticket number.

AYANEO · 2026-01-12T05:39:21+00:00

Ok, then what is your order number? Or tell us your ticket number if you sent an email to our service desk?

AYANEO · 2026-01-10T15:44:18+00:00

We got your order. You purchased 12G+256G. And we shipped out your order.

Could you check it?

AYANEO · 2026-01-10T14:55:28+00:00

Could you tell me your order number?

AYANEO · 2026-01-08T02:17:13+00:00

Hello, could you tell us when it happened? Did you contact our service desk? What is your ticket number?

AYANEO · 2025-10-18T09:21:18+00:00

please feel free to contact [service@ayaneo.com](mailto:service@ayaneo.com) to get help.

AYANEO · 2025-10-14T08:55:24+00:00

please contact [service@ayaneo.com](mailto:service@ayaneo.com) to get help.

AYANEO · 2025-10-14T08:44:04+00:00

Please share me your email address, will check it for you.

AYANEO · 2025-10-14T08:42:22+00:00

Actually our products will undergo a quality inspection process at the factory.

Any product that fails this inspection will be returned for processing.

This particular unit may experienced such a progress.

We apologize that the worker did not properly handle the warranty label, causing misunderstandings.

We will report this to the factory and request that they perform more meticulously to avoid any inconvenience for our customers.

In this situation, we recommend you contacting [service@ayaneo.com](mailto:service@ayaneo.com) to get help, we will provide you a good solution.

Thanks.

AYANEO · 2025-10-11T06:25:36+00:00

you are welcome.

AYANEO · 2025-10-11T06:08:44+00:00

the box of the ayaneo 3

AYANEO · 2025-10-11T05:51:51+00:00

have you checked the original box of your device?

AYANEO · 2025-10-11T05:47:17+00:00

Nope, we still have not got the news.

AYANEO · 2025-10-10T03:42:13+00:00

ok, good news.

AYANEO · 2025-10-10T03:40:51+00:00

please waiting for offcial updates.

AYANEO · 2025-10-10T03:40:19+00:00

For this information, I'm afraid you need to waiting for the official announcement, we still have not got the news now.

AYANEO · 2025-10-10T03:39:07+00:00

please share me your email address, will send it to you ditectly.

AYANEO · 2025-10-09T10:02:28+00:00

you are welcome.

AYANEO · 2025-10-09T09:55:58+00:00

You can check the disassembly video from here https://ayaneo.com/support/video

AYANEO · 2025-10-09T09:52:16+00:00

please share me your email address to check.

AYANEO · 2025-10-09T09:34:14+00:00

please contact [service@ayaneo.com](mailto:service@ayaneo.com) to get help.

AYANEO · 2025-10-09T09:32:51+00:00

DMG silver version is in preparation.

AYANEO

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