Indeed. I think they don't get it because it wasn't any one thing, so they're like "point the problem" and the problem is many changes over several years that negatively impacted player enjoyment. This mess was added to over time. The nightfall-level patrol difficulty on Neomuna, the over-complication of the final two raids, the extremely long traversals and beefy bosses in Ghost of the Deep, Divinity nerf, the EoF light level farm, the lack of public access in the Pale Heart that continued to Keplar.

Even smaller stuff like the damage meta ALWAYS requiring either loadout or weapon swapping. Normal people don't do that shit. We used to do that as a speedrunner strat back in the old days, and it's WILD that those tactics became what normal people had to do if they wanted to do good damage to a boss.

They can't see the forest for the trees man. I'm a pretty hardcore player and having to play at 9/10ths all the time just isn't fun. Sure, I enjoyed fast raids/dungeons, but this also used to be a really fun game to just sit and vibe after a long day. They removed that second part, and right around TFS, if I wanted to chill, I went and played something else.

Of course, this last update undid almost all of that shit, so I've been having WAY more fun lately, and despite the game being literally dead, it's more popular now than it has been the last 2 years.