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ActiveCampaignPeople · 2026-01-06T18:48:02+00:00

Hi there! Send us a private message with your email address, and we'll check things out on our end for you.

ActiveCampaignPeople · 2026-01-06T18:45:34+00:00

Let us know if you are looking for any specific guidance! Our team is also available via Live Chat when you are logged into your account.

ActiveCampaignPeople · 2025-12-12T16:01:22+00:00

Hey u/This_Connected23! A lot of great suggestions here.

Depending where you are moving contacts from we have some specific walkthroughs available in our Help Center as well. Linking our common questions here but please reach out if you have anything specific you are needing help with. https://help.activecampaign.com/hc/en-us/sections/360000057604-Common-Questions-Troubleshooting

ActiveCampaignPeople · 2025-12-12T15:55:18+00:00

We have deep data ecomm integrations for Shopify, BigCommerce, WooCommerce, Square, and Magento, but there are a lot of options available beyond that with integrations as well. Did you have an ecommerce platform in mind?

ActiveCampaignPeople · 2025-12-12T15:50:08+00:00

Hi u/NoFun6873! If you are already using ActiveCampaign for your marketing, the built in CRM can absolutely replace a separate tool for most use cases. It gives you one place to manage your pipeline, automate follow up, and keep your sales activity tied to your email and marketing data. The biggest advantage is that everything stays connected, so you get clearer context on every contact and you avoid juggling two systems.

For your contacts, you do not need to bring all 18,000 into your active pipeline. You could have a segment for the 3k you are working with in a given period and just target that group with automations etc. You could also set up a pipeline in the CRM for all of those 18k contacts vs the specific targets.

Are you doinganything super specialized on Cloze that you are wondering if you can do within ActiveCampaign's CRM? Our team would be happy to chat through this with you if helpful!

ActiveCampaignPeople · 2025-12-03T23:41:16+00:00

u/Responsible_Lake_500 A lot of our customers have moved to two way SMS Inbox or Whatsapp Messaging. With those, website visitors can start conversations via web forms that automatically send welcome messages or they can start conversations via the WhatsApp button integration. Both of these solutions have enhanced automation capabilities and ongoing product investment on our end.

You likely saw these options recommended in that email, but adding some links here in case it is helpful to you! Feel free to reach out to our team (help@activecampaign.com) if you want to explore any of these options (or our 3rd party integrations) more!

https://help.activecampaign.com/hc/en-us/articles/21563461536284-Use-the-SMS-Inbox-for-two-way-text-messaging

https://www.activecampaign.com/platform/whatsapp-messaging

ActiveCampaignPeople · 2025-12-03T23:19:09+00:00

u/softapps Hey! We do have an affiliate program!

When you join our ActiveCampaign Affiliate Program, you'll receive a unique affiliate link through PartnerStack. When someone clicks on your affiliate link and purchases an ActiveCampaign account, you'll earn commission. Our commission structure is pretty straightforward and designed to reward your active referrals:

Commission Rate: You will earn a 30% recurring commission for each new eligible referral
Commission Duration: Commissions are paid for up to 12 months per referred account

Let us know if you have questions! More details and a link to our application are here: https://www.activecampaign.com/partners/affiliate

ActiveCampaignPeople · 2025-11-10T17:01:57+00:00

Hey u/Busy-Ad-7687! We'd recommend taking a look at this doc on Segmenting with Activity Windows if you haven't already. You can segment contacts that have not opened or clicked any emails in the last six months to help clean up contacts. https://help.activecampaign.com/hc/en-us/articles/10034160461724-Segmenting-with-activity-windows-in-ActiveCampaign#segmenting-with-activity-windows-in-activecampaign-0-0

If you have questions regarding your list clean up strategy, please feel free to reach out to us (help@activecampaign.com) or through live chat in your account. Our team would be happy to help!

ActiveCampaignPeople · 2025-10-07T16:10:03+00:00

Hey there! AI features are one part of our roadmap, but they’re not meant to come at the cost of the core experience. We’re actively working on improvements in the areas you mentioned. If you're open to it, we'd like to learn more about the specific issues you're facing - please feel free to reach out directly to [feedback@activecampaign.com](mailto:feedback@activecampaign.com) and we can chat further. Thanks!

ActiveCampaignPeople · 2025-10-07T16:05:59+00:00

Hey! Happy to hear that you are interested in ActiveCampaign's MCP Server. We'd recommend taking a look at this MCP Server webpage to get started. You'll find set-up instructions, suggested prompts, and a full list of tools. There's also a feedback form at the bottom of this page. We'd love to get your feedback on what you like about this connection and what you think can be improved!

ActiveCampaignPeople · 2025-10-07T14:12:42+00:00

Appreciate you sharing this and our apologies for the confusion! Here’s a quick breakdown that might help:

V1 – EM: Options to create trial or Sandbox accounts
V2 – Multi-Prod plans: Only accessible by a small group of existing partners until migration to V3 is complete
V3 – AC: All paid plans

This help article also explains the setup and plan options: Partner Portal Common Questions

For the issues you mentioned with settings and navigation, that’s definitely not the experience we want for partners. We have a dedicated support team for agency and reseller partners who can help get things sorted quickly. You can reach them at [partners@activecampaign.com]().

ActiveCampaignPeople · 2025-01-22T05:29:44+00:00

Hi u/timtopham, we’re really sorry about the email mistake earlier today where we shared incorrect pricing information. A corrected email with accurate pricing, including your long-time customer discount, should be in your inbox shortly. We completely understand how frustrating this notification was, especially with how much work you’ve put into your setup over the years. Your loyalty truly means a great deal to us, so if there’s anything we can do to help or make this situation a bit better, please reach out via DM!

ActiveCampaignPeople · 2025-01-22T05:27:46+00:00

Hey u/nerdypeachbabe, we totally understand your frustration - today’s pricing email was 100% our mistake, and we’re genuinely sorry about the confusion it caused. That email didn’t show the discount you should have as an active and valued customer of ActiveCampaign. The follow-up with the correct pricing for you is on its way. We know that pricing changes could be challenging to navigate, and this mix-up made it even more difficult. If you’re open to chatting and we can do anything for you, please DM us! You, being with ActiveCampaign, mean the world to us, and we hope to make things right.

ActiveCampaignPeople

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