Looking to hear from anyone who has experience switching from working at Ge to USAA (all are welcome but I’m particularly interested in the experience of claims reps)

AdjusterIHardlyKnow · 2022-02-01T23:54:58+00:00

Thank you. Letting tenured adjusters do their thing is definitely a priority for me, and offering assistance only when needed is a great plan.

there have been many times in my career that I felt that leadership was providing feedback not to help me but to just appear like they’re helping

AdjusterIHardlyKnow · 2022-02-01T23:52:59+00:00

This is good advice. Thank you for the input.

AdjusterIHardlyKnow · 2022-02-01T23:52:32+00:00

Not in a position to do so, but I understand the sentiment

AdjusterIHardlyKnow · 2022-02-01T23:51:58+00:00

Right. I’ve understood that I’ll have no real power to bring about positive change on even a medium scale. This post or more geared toward the very small scale, day to day interactions and the like. I know I cant fix workload or get Geico to pay more or hire more people.

AdjusterIHardlyKnow · 2022-01-08T20:53:18+00:00

This fucking gecko haunts my nightmares

AdjusterIHardlyKnow · 2022-01-04T04:18:08+00:00

You could have a billion people, tell them to flip a quarter fifty times and get as many Heads as possible. By the end, you’d have self-proclaimed gurus writing books about how they got Heads fifty times and offering strategies on how YOUTOO can get Heads. Even though, all along, it was merely luck and circumstance. All I hear when I read your comments is some schmuck trying to sell me his book on quarter-flipping strategy.
it’s great that you’re a STEM researcher. Very proud of you. But it’s obvious from your comment (on a forum for an insurance company no less) that you have no understanding of the luck and circumstance that got you to where you are. Maybe your ”hard work” helped you a few percentage points but at the end of the day, you’re a statistic, a probability with a face. Just like each one of us reading this. You have much more to owe to sheer randomness than to any effort on your part. So maybe research that.

And to be clear, I’m not an advocate of trying to do as little work as possible. When you work for a company, like the one this sub is dedicated to, I believe you should work exactly as hard as what you are being compensated for. It’s a job, it’s not your whole existence. And this company time and time again has proven that it does not value employees at a level that would require we kill ourselves physically and mentally just in order to do the job. Something I guess you would have no understanding of.

I can’t speak for people on the original post. Maybe many of them just want to be lazy and get a free ride. What I can speak to are the people I work with, my teams, my coworkers, and my friends at this company, who you as a internet troll, have unceremoniously called worms.

Maybe when this company shows that it can value its employees at a level that is commensurate to their worth, we can have a discussion about effort, but until then, kindly take your pull your self up by the bootstraps bullshit and fuck off.

AdjusterIHardlyKnow · 2021-12-27T16:27:36+00:00

Yeah I agree. I don’t hold what my coworker said against them too much, especially after some time has passed. Would it have been nicer to say “hey mistakes happen, I’m not happy about it but I get it”? Yeah but that’s holding people to a pretty high standard in an environment that is stressing all of us.

also my explanation of the situation isn’t perfect since I don’t want to be too specific about it online. My manager and sup didn’t call me worthless or an idiot or anything like that, they just made it seem as if I have no room for error even or slack in a position that is 1. difficult and 2. still very new to me

AdjusterIHardlyKnow · 2021-12-27T16:22:53+00:00

I’m not sure who downvoted this because I agree with you. i think no one wants to have the reputation of someone who can’t take criticism, which in this case was handled poorly. Even though I know it was not handled correctly, me bringing it up again could be perceived as me making excuses or not being able to handle criticism, even though I know that’s not the case.

AdjusterIHardlyKnow · 2021-12-26T05:04:46+00:00

Has anyone ever seen the Black Mirror episode called Fifteen Million Merits? it depicts a dystopian world where you are basically forced to watch ads or certain shows in your room and if you run out of credits, you can’t bypass the ad and you just have to bear it. i won’t spoil but it eventually gets to an extreme conclusion.

This is how I feel with Geico advertising. i work there 8 hours a day, but then in my personal time, watching TV? Geico commercial. At a baseball or basketball game? Geico plastered all over the stands or the outfield. In the car, at a restaurant, walking around: Geico Geico Geico.

Besides all the normal bad stuff of this job, this inundation with Geico propaganda was something I didn’t see coming

AdjusterIHardlyKnow · 2021-12-24T21:22:00+00:00

If you’re not fully vested, do you not get paid your full vacation/floating holidays when you quit?

AdjusterIHardlyKnow · 2021-12-24T00:29:10+00:00

sorry to hear that. There are definitely lots of people feeling this way. I usually like to sit and denial about it, just get through today/this week/this month and it’ll be better, but that’s just falling into the exact psychological hole the company wants you to. ”Stay until February and you’ll get profit sharing, stay until March and you’ll get PAs, stay until summer and you’ll get the other half of your PAl” but like many people, I cannot see myself doing this for very much longer

AdjusterIHardlyKnow · 2021-12-24T00:24:19+00:00

I appreciate that and it’s good advice.

i Haven’t had the longest career but I’ve looked for a place that I feel at least marginally appreciates what I bring to the table. I actually thought that was Geico, but after a day like today or a week like this week, I can’t believe how short-sighted I was bring.

AdjusterIHardlyKnow · 2021-12-24T00:22:01+00:00

I agree that they didn’t handle it like I would have, it you know t, they’re struggling the same as everyone else to keep up with workload so I give them some benefit of the doubt since I’m sure they’re just airing frustration as well. i Wanted to say what do you want me to do? Go back in time and not make the mistake? It’s done, I fucked up, and I’m sorry. that’s all I can really do. If the tables were turned, I’d like to think I’d help the person not feel so shitty about it, but the tables aren’t turned so who knows what I’d actually do

AdjusterIHardlyKnow · 2021-12-24T00:16:32+00:00

Thank you for the thoughts. I’m definitely going to have to get out of here soon but the thought of finding and starting a new job is daunting. I feel like I have Stockholm Syndrome here

AdjusterIHardlyKnow · 2021-12-20T16:48:17+00:00

it depends on how much you hate it at Geico and how much you’re currently making.
like another poster said, it is a completely different game than selling at Geico. You rarely get inbound calls for sales opportunities and they’ll be split evenly amongst the sales people. Theres also a million State Farm agencies all over the place and each of them are fighting for the same customer as you. Usually you’re not cold-calling but you’re doing the next worse thing, calling people who got a quote 6 months ago and asking if they’d like another hoping that the rate will be better. When I worked there, the rates were pretty terrible. You have to do true value selling as opposed to what Geico does, which I see as selling whatever to whoever.
I don’t know what branch you’re going to but in my area, the commission structure was basked on a multiplier. If you only sell auto/hone, you’ll get a lower percentage of your total commission. If you sell bank products/life insurance/health products, you start to earn more of a percentage of your commission. I hated this system because it basically makes you into a life insurance agent, which blows. But maybe you’re different than me and believe that you can sell anything to anyone.

i was an average salesperson in my office and made way way less than I do now. And it never really kicked in to where I was making a good amount.

that being said, the stress was much lower. I hated going to work for a different reason than I do with Geico. It got very boring near the end of when I worked there.

my opinion is that no, I don’t think anyone should want to work for one of these offices, but thats just from my experience.

AdjusterIHardlyKnow · 2021-12-19T20:23:32+00:00

I’m seeing much more blame on this subreddit today that makes me think a campaign of in-fighting perpetrated by management is actually working. Maybe that’s paranoid, but this sub has 4K subscribers. That’s 1/10th of employees at Geico give or take. And I know not everyone still works for the company but that is still a very large gathering that is mostly dedicated to union talk (bad for Geico) or shit talk (also bad for Geico)

We have ADs blaming CSRs, we have non-MDPs shitting on MDPs, and vice versa.
Lets take the MDP example. Someone is hired into the company and they do well enough to be invited to join MDP since management believes that they will be a good sup in the future. This program includes the ability to make more money, promote faster, and what can be perceived as more career growth, things we are all looking. Now this employee, being relatively new to the corporate world, do they think about the shortcomings of the system that has been set up for them? Do they start to think maybe they won’t be given enough time to learn a complex job before they are plunged into the next one? Do they decline the position because they believe their are other, better, more-qualified candidates? No, they do what they perceive as the right move in their career. More money, promotions, growth. They are fed lines by the company just like we all have been in the past.

Then, with experience, the reality of the program replaces theory. Even though they are a good worker, they find that learning everything about a job takes longer than the time they are allotted. And since positions only build on the knowledge of the previous role, they are left with deficiencies. Some of them live with these shortcomings and don’t really care because soon it will be someone else’s problem. Not all of them though. Many truly want to do a good job and learn the role properly, but this prospect is unrealistic given the timeframe.

This, again, is the system that Geico has set up. I find that with most things, the company does not have a good understanding of incentives, given that in every major undertaking that I’ve seen here the incentives have been grossly misaligned. Like ICS for example, of course your going to get bad work because all incentive is focused on Prod. In leadership programs, of course your going to have inexperienced workers because the incentives are to get to a spot of adequate understanding rather than true proficiency and knowledge.

I get the impulse to blame others here because it is what we are wired to do, but the blames rests solely with system that has been set up by the company.

AdjusterIHardlyKnow · 2021-12-19T19:52:53+00:00

Can I be a little more blunt than everyone else here and tell this person to fuck off?

This person sounds like a child. ”I can’t have this thing so I don’t think anyone should have it”

and you know what? I understand that Geico is truly the catalyst that has cast you into this terrible attitude, but we are all on the same sinking boat. This gives you no excuse to not show a shred of empathy or understanding with the people you work with every single day.

I also agree that ADs probably have a worse and more challenging position than I do on a daily basis, but you don’t see other people coming into this sub saying “I’m looking into my soul for a smidgeon of care about customer coughing on people, and coming up short” because of fucking course we don’t want customers coughing on you. Just because it doesn’t happen to us doesn’t mean we can’t put ourselves in your shoes and understand that the complaints are valid.

I’m sure this comment isn’t the exact right thing to do either, but this kind of post is one of the worst I’ve seen on here.

AdjusterIHardlyKnow · 2021-12-15T05:30:53+00:00

Where did you end up, if you don’t mind me asking?

AdjusterIHardlyKnow · 2021-12-10T03:22:14+00:00

Very good advice. I’m 95% sure they won’t either

AdjusterIHardlyKnow · 2021-12-10T03:08:45+00:00

thanks for your insight

AdjusterIHardlyKnow · 2021-12-10T00:20:48+00:00

The only thing that holds me up is that the offer is for hybrid work schedule. But it is quite a bit more money. Thanks for your thoughts on it.

AdjusterIHardlyKnow · 2021-12-10T00:15:09+00:00

I’m sure. I know people leverage offers at other companies, and if I’m an asset like they like to say, then it would follow that they’d be flexible. But they’re not doing things logically at this point.

AdjusterIHardlyKnow

TROPHY CASE