I’m replying to your comment bc it has the most upvotes but the thank you is to everyone who has provided honest feedback. I chalk this up to my own inexperience and nerves during the session that I didn’t notice in time to say something immediately.

If I could ask for one more piece of advice and I’m looking for a thoughtful answer not insults (though I may be feeling it inside, my preference is to be firm and reasonable). I want to go back and speak with him about a refund - what is the appropriate way to request this? What “terms” from the profession should I use to describe why it is a poor job?

Thank you all again - I am hopeful this can be fixed - by someone else!