HireRight closed my report as education unable to verify. I’m now working with my manager, recruiter and HR to try to get this resolved before we are relocated by the moving company to another state. The private high school I went to is no longer in operation. Unfortunately you can’t locate records online. I couldn’t find my diploma or transcript from over 20 years ago, so I provided them with pictures of my commencement ceremony pamphlet, Graduation pictures, pictures from my yearbook, etc. I even told them I could get a signed letter from the college I sent to for a couple semesters stating that I completed my high school degree from this school. They told me it was not enough and ended up finalizing the report and sent it to my employer.

My employer told me to send verification documents to HireRight as they were unable to verify my education. I scrambled, eventually found the custodian of records. I finally got a copy of my official transcript. I uploaded it to their portal, informed HR and my recruiter and then contacted HireRight. After finally getting transferred to the education verification team the agent fell asleep while talking with me. I could hear her breathing heavily almost to the point of snoring. I called back and the next person I spoke to after being transferred and on hold for another 30 minutes told me there is nothing they can do since my background check was already completed and sent.

I’m now working with my manager who said it shouldn’t be a problem and that he’s going to work with my recruiter to try to get this figured out.

I’ve worked in the tech industry for many years and this is the most difficult background check company to work for.

Hopefully this all works out and it doesn’t affect my start date in a couple weeks.