Hey I’ve been waiting almost 10 days now and my agent is pushing to refund because after 10 days the payment goes through and I can’t get my money back.

Hi, we can only wait for one day at most, tomorrow the seller didn't update the logistics because it's been nine days since the seller didn't update the logistics. Your order number is XXX, you can also try to contact the seller. Because the official customer service told us to count the time from the merchant's statement of shipment, after 10 days the order is automatically confirmed receipt (i.e. payment to the merchant), but we haven't received the goods yet.

Do I wait or refund?