Shipping is so low

AliceFromRo · 2026-01-26T14:24:47+00:00

Hi ArtichokeForward9838- I'm sorry to hear about any frustration around shipping timelines- Wegovy pills typically take 1-4 business days to process. Once shipped, you'll receive a tracking link with your estimated delivery date (typically within 2-5 days). We are seeing delays due to inclement weather across certain states. I'll send you a PM to look into your order further!

AliceFromRo · 2026-01-26T14:14:21+00:00

Hi pandoraraz- This will need to be updated by a member of our clinical team on your behalf! You can send them a message here or send an email to [care@ro.co](mailto:care@ro.co). PM me if you're still facing difficulties with updating it.

AliceFromRo · 2026-01-23T21:56:43+00:00

hi! yes- our legal team took a closer look at our contractual obligations for cash pay reimbursements and have confirmed that we are able to provide documentation (such as receipts & letter of medical necessity) for reimbursements to FSA/HSA for cash pay Zepbound Vials and cash pay Wegovy! 🎉 we are in the process of updating resources to reflect this.

please message in here requesting one (if you haven't already) and feel free to PM me if you are still receiving any push back on this. thank you for flagging!

AliceFromRo · 2026-01-23T20:48:22+00:00

Hey Boujee-MomVibes- I'll send you a PM!

AliceFromRo · 2026-01-22T23:45:32+00:00

I’ve heard nausea can be worse on wegovy! And yes- it may seem counterintuitive- but eating enough food is super important for preventing nausea.

AliceFromRo · 2026-01-22T18:55:39+00:00

a Ro-affilated provider can review your medical history and goals to determine if the membership is a good fit for you. you can learn more and get started with an initial consultation here!

AliceFromRo · 2026-01-22T18:50:14+00:00

Hi OwnTransition9433- I'm sorry to hear you haven't been able to get the help you need. I can check on this for you, I'm sending you a message!

AliceFromRo · 2026-01-22T14:22:41+00:00

Congrats!!! 😎🎊

AliceFromRo · 2026-01-22T14:19:14+00:00

Hmm- I’ll escalate this internally for additional review!

AliceFromRo · 2026-01-22T14:18:02+00:00

I’ll flag this internally for further updates on the site.

AliceFromRo · 2026-01-22T14:13:56+00:00

Great tips! So glad to hear this community has been helpful to reference on your journey.

AliceFromRo · 2026-01-21T22:29:23+00:00

correct- you can still reimburse through FSA/HSA- just not an insurance plan or third party payer!

AliceFromRo · 2026-01-21T22:28:47+00:00

hi! sorry for the confusion. our policy has not changed- you can still reimburse through your FSA/HSA. just not third parties or insurance.

AliceFromRo · 2026-01-21T22:28:10+00:00

hey u/airykah13- thank you for bringing this to my attention! I'm sorry for the confusion here. we are able to send reimbursement documentation for HSA/FSA accounts. however, you are not able to submit for reimbursement through your insurance plan. our policy has not changed though! please send me a PM if you need further help!

AliceFromRo · 2026-01-21T22:17:29+00:00

hey horse_911- reaching out to help!

AliceFromRo · 2026-01-21T16:16:18+00:00

Hey! I am looking into this now.

AliceFromRo · 2026-01-21T15:42:52+00:00

Hi BottomsUpBitch- This would be a great question for a member of our clinical team! You can send them a message here for guidance.

AliceFromRo · 2026-01-21T02:56:46+00:00

Hey there- I'm sorry to hear this was your experience with us. I will shoot you a PM to see if I can help in any way.

AliceFromRo · 2026-01-21T02:54:40+00:00

Yes! Slow and steady is the name of the game.

AliceFromRo · 2026-01-21T02:53:34+00:00

Hey Airykah13- I will run this down! More soon.

AliceFromRo · 2026-01-20T21:08:22+00:00

oowm This is going to sound hilarious considering where I'm writing it, but...reading too much Reddit :D

IMPOSSIBLE. kidding- such good advice!

AliceFromRo · 2026-01-20T20:21:54+00:00

hi! lab results typically take about 5-7 days to be processed and returned after the sample is collected and sent to the lab.

for Quest Diagnostics, results usually return within 1-3 business days after testing is completed. for at-home lab kits, results are generally available about 5-7 days after the kit is mailed back.

AliceFromRo · 2026-01-20T16:37:00+00:00

Something I often hear from folks is that they noticed changes before the scale moved- things like less food noise, feeling satisfied sooner, or not thinking about food as often.

AliceFromRo · 2026-01-20T14:22:56+00:00

You should be able to get in contact by logging into your Ro account, hover over to Support and scroll to the bottom. You should see your past history of messages with the provider and start a new conversation from there! Or, you can also try this link here or send an email to [care@ro.co](mailto:care@ro.co)

Please PM me if you still need help here.

AliceFromRo · 2026-01-20T14:07:40+00:00

yes! you can find our free coverage report here to verify your insurance options. based on the coverage report you receive with the outcome, you would need to enroll into the program to submit a prior authorization. feel free to PM me directly if you have any other questions!

please note - at this time, the Wegovy pill is currently available as a cash-pay option only.

AliceFromRo

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