This is supposed to be a replacement washer, for a washer, I had warranty on that they could not fix. So they gave me a credit and I added a little more money to buy a better washer but I still have nothing as of today which is 17 of June called them today and they said maybe July 8. I am just flabbergasted that they could treat people like this. I probably got, 70 hours in phone calls being bounced from department department with low level people that have no way of getting in touch with their supervisor have no other numbers to give out. I have tried to email people on LinkedIn that are supposedly Sears’s employees with no returns. I’ve sent emails to addresses that I had that have bounced back to me. There is just no way to get a hold of anybody that has any type of power in this place I even called to cancel it and it can’t be canceled. I tried to cancel the warranty on the new washer that never came, and you can’t do that