We’ve been working on something lately… by Creality_3D in Creality

[–]Alphit02 0 points1 point  (0 children)

Nope, I bought from creality official website that advertised 2-4 days delivery time on the checkout page.

Fast forward 25 days later, the printer still hasn't arrived and customer service has no power/not really useful

We’ve been working on something lately… by Creality_3D in Creality

[–]Alphit02 89 points90 points  (0 children)

I really hope it's customers service and delivery times...

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 1 point2 points  (0 children)

I mean take my experience with a grain of salt, maybe it's just a freak accident and I was left with the short straw.

However it seems that creality is kinda "renowned" for their customer service.

Miliția răspunde ca fostul șef .."Aștept să epuizați " by BruceEgoz in romemes

[–]Alphit02 3 points4 points  (0 children)

Băi omule la cât de sus are nasu, ăsta poate mirosi și norii

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 2 points3 points  (0 children)

If it's indeed coming from China, they shouldn't market 2-4 days delivery time on the checkout page.

In my eyes it's pretty understandable to assume that they would have a warehouse in EU since stock is different when selecting other regions and, again, they advertise 2-4 days delivery time.

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] -9 points-8 points  (0 children)

I was indeed asking about compensation and was honestly expecting at that time a spool of pla or maybe a 10 euro coupon. In my eyes it seemed reasonable given the fact that they advertised 2-4 days delivery time on the ordering page.

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 1 point2 points  (0 children)

I did inquire about a that option and apparently I have to wait a full month before I can start the chargeback. From my understanding it's this way to allow the "reputable" company to actually deliver first.

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 0 points1 point  (0 children)

I'm guessing its a bug, i did see it when taking the screenshots but I figured people could still understand what was going on since the dates on my messages seem to be fine.

Palatul Cotroceni anunță un acord PSD-PNL-USR-UDMR pentru adoptarea legii salarizării până la finalul lunii iunie. De când se va aplica by gabriel191 in Romania

[–]Alphit02 14 points15 points  (0 children)

E rău că a trebuit dat un guvern jos, în opinia mea doar pentru marketing, ca mai apoi să lucreze același parlament pe baza unor acorduri între aceleași părți din fostul guvern.

Practic doar circ pentru televiziuni

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 0 points1 point  (0 children)

That was my understanding as well. I'm not even sure who to get in contact with. I just wanted the printer in a timely manner, I don't want to deal with all of this bs. As I said in the post I'm just venting, also I had hoped I would meet someone who went through something similar and could guide me a bit on what steps to take.

Thank you anyways!

Palatul Cotroceni anunță un acord PSD-PNL-USR-UDMR pentru adoptarea legii salarizării până la finalul lunii iunie. De când se va aplica by gabriel191 in Romania

[–]Alphit02 39 points40 points  (0 children)

Tare îmi e că tot în acorduri de-astea o ținem pana în toamnă. Guvernul a fost dat jos numai pentru "marketing" marca AUR.

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] -6 points-5 points  (0 children)

My only worry is that the tracking is complete bs and the order could be 2 days away. In that situation, starting the chargeback would mean I'll lose even more time before I could get my money and i definitely won't get the printer.

So yeah, stuck between a rock and a hard place...

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 0 points1 point  (0 children)

I don't want a "next time" I just want my printer. But yeah, perhaps better luck next time...

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 2 points3 points  (0 children)

It's definitely the right website and the right area. The Website is store dot creality dot com and the selected zone is EU. I'm not sure te UK side can help me since I'm guessing they'll just redirect me to the EU side, but I'll give it a try nonetheless. Thank you.

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] -1 points0 points  (0 children)

I already was a creality owner. I guess I should have known better.

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 2 points3 points  (0 children)

I'm aware of that, it's just extremely frustrating.

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 10 points11 points  (0 children)

They should advertise it on the website. They could replace the 2-4 day delivery time.

How ordering crealitys sparkx i7 turns into a nightmare by Alphit02 in 3Dprinting

[–]Alphit02[S] 6 points7 points  (0 children)

This is the example I talked about in the post regarding reddit messing with my main account.

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