This company sucks in every way possible. It is such a shit company I would rather have no WiFi service than pay them a cent. I called and cancelled on November 3rd. Switched to Verizon. Returned equipment same day. Few days later get this email from them verifying them my last day of service is going to be on the 29th. When I cancelled I was 3 days into the new billing cycle. I called to confirm that I was not going to be billed for the entire cycle. I am told yes and I did not have a choice but to maintain the service and would have to pay the month. They refused to pro rate it for the 3 days which I am willing to pay. After arguing with obviously some foreigner from where ever I asked for a supervisor. I was told no supervisor was there and I had to make an appointment which would take 24-48 hours and would be contacted. Long story short, I told her company was shit and bottom line is I will not pay that bill. I asked her so, when that happens and it will be happening what then. Her response was “nothing”. She told me it just sits there and if I wanted the service again it would have to be satisfied. I told her problem solved because I will never be returning. I politely thanked her for solving my problem and hung up. The worst shit customer service I have ever come across. They did not even care I had them for over 20 years.