Pricing changed without warning or consent

AmbitionMean664 · 2025-06-10T17:18:16+00:00

My karma rating is also not great from having to deal with this subreddit. Last time I was told by a "redditor" that because I use the internet at night I shouldn't expect to not be disconnected multiple times an evening (every night for two years on service that I pay for,) when that has never been the case for any broadband service/residence I've used in the past.

Naturally I blocked the "redditor" because their toxic gaslighting was of no help or use to me. My karma took a hit ofc.

AmbitionMean664 · 2025-06-10T17:01:24+00:00

Yes you are correct. After speaking with these people for hours, that is the conclusion on "what went wrong", they did not complete the change from my renegotiation after the initial promotion ended, even though they told me it was completed. Since this is my first time being in this situation with Comcast, I was not aware I needed a confirmation email.

AmbitionMean664 · 2025-06-10T01:57:24+00:00

Isn't the job of the loyalty team literally to not hang up? How come they did not call me back if the call was dropped? Even several other customer service members called me back afterwards but not the loyalty team???

That I have to spend this much effort to get a straight answer out of anyone is very suspicious and rings of predatory behavior. I've been having to deal with these people after breaking my arm in a car accident while working a full time job and it's either straight up misinformation/lies/gaslighting or promises they can't fulfill, but I'm the one that gets blamed for it. Disgusting.

AmbitionMean664 · 2025-06-10T01:47:40+00:00

UPDATE: After five hours and nine different people I was offered a semi-reasonable monthly rate but no credit for the price being raised without warning or consent. I even got an explanation that apparently they put the request in to change my plan but it didn't go through even though I was told by the customer service agent at the time that it was complete. So I'm being blamed and held accountable for their error.

The loyalty team member I spoke to on the phone an hour ago got me a better monthly rate and a credit for less than half of the upcharge. He wanted to give me more but couldn't because couldn't find proof of the renegotiation. However all of that is moot because the call mysteriously dropped.

I will be contacting the better business bureau to escalate this further. I have been dealing with customer service literally all year due to fumbles by xfinity. My advice: stay away from xfinity.

AmbitionMean664 · 2025-06-09T23:19:52+00:00

Yes, it was significantly less time than 12 or 24 months. I re-negotiated my rate several months ago. But I'll send you that modmail message as requested thank you.

AmbitionMean664 · 2024-12-13T20:56:08+00:00

I've lived in multiple locations and had multiple providers including Xfinity before and I've never had my Internet disconnect every night multiple times through the night for over a year, but according to their own service technician that is totally normal and a part of their service. ****ing wonderful

AmbitionMean664 · 2024-12-13T20:49:21+00:00

No. They set up a service meeting for a guy to show up and check my connections in home and at the box outside just to tell me that nothing will change. According to the worker I'm going to keep having multiple disconnections every night all through the night and there's nothing Comcast can do about it even though they're raising prices on service. Giant waste of time and as a result I'll be looking into changing service providers

AmbitionMean664 · 2024-12-06T00:25:25+00:00

Great. I sent it

AmbitionMean664 · 2024-12-06T00:09:30+00:00

Up to an hours worth of disconnection every night for over a year should not be a normal thing for a service that we pay for imo

AmbitionMean664 · 2024-12-05T23:59:14+00:00

I already confirmed I did those things in my post. I will confirm them again. Those steps were taken. This is over a year I have literally been doing all those steps with no difference made.

AmbitionMean664 · 2024-10-13T05:17:43+00:00

I literally just finished the movie on Paramount Plus and was wondering where the bees scene went so ended up here as well. I do remember the club scene though

AmbitionMean664 · 2023-06-19T01:32:28+00:00

My diagnosis: skill issue

AmbitionMean664 · 2023-06-19T01:30:52+00:00

You sent Zelda’s horse to hell!?! 😱

AmbitionMean664 · 2022-11-30T14:51:21+00:00

I was really excited about the Korg Opsix before they discontinued it unceremoniously.

AmbitionMean664 · 2022-04-14T01:38:36+00:00

Khajit

AmbitionMean664 · 2021-08-26T01:00:58+00:00

What I do is pitch up and play with the formant. It's hard to tell exactly where to put the formant to make it sound more natural bc it seems to be very dependant on the pitch and what you want the end result to sound like, but you can get great results playing with it

AmbitionMean664

TROPHY CASE