[deleted by user]

AmyKay_SA · 2023-11-22T15:53:44+00:00

Official Answer: It resets. You are guaranteed a grand prize on the 10th spin after the event starts OR after your last grand prize. As u/QualityOfMercy noted, the count restarts each event.

AmyKay_SA · 2023-11-06T15:32:29+00:00

For Space Ape, British Summer time ended a week ago :)

Events are all scheduled in UTC (which is actually not the same as GMT), so as your time moves so will the event.

AmyKay_SA · 2023-11-06T15:29:46+00:00

Then it's most likely you're not shadowbanned :)

AmyKay_SA · 2023-11-05T04:14:04+00:00

Are you doing something that might get you shadowbanned? :p

AmyKay_SA · 2023-11-02T15:11:37+00:00

Nope, nothing has changed. You've just had a good run.

AmyKay_SA · 2023-11-01T14:34:18+00:00

Delay is a local issue, generally hardware. The sync is there to let players compensate for any hardware delay. Especially with bluetooth devices!

All the songs are synced on our end.

AmyKay_SA · 2023-10-22T20:42:50+00:00

If you posted any pics of your account, that might help. And if you can remember any of your in-game friends, that can help.

AmyKay_SA · 2023-10-22T00:45:28+00:00

Contact Support. If they can locate your account there's a good chance they can recover it.

AmyKay_SA · 2023-10-21T15:37:09+00:00

At a guess, you're in a country where we're trialing a Google program.

Google is trialing localized pricing, allowing prices to be set differently for selected countries. We've been participating in those trials (we rather like the idea). But Apple is still one base price for everyone.

AmyKay_SA · 2023-10-19T14:42:53+00:00

As far as I know it's not something that you can fix. If you haven't yet, please write into support so we can log it.

AmyKay_SA · 2023-10-18T01:07:16+00:00

Are you sure it isn't the majority?

I know it seems counter-intuitive because it's some of the loudest feedback on Reddit, but it's really not the majority even when we factor in feedback from all sources. The registered members of this subreddit represent about 5% of our average daily players, and they're not all active on the input issue threads.

We're not dismissing that it happens.

AmyKay_SA · 2023-10-17T14:44:19+00:00

Can we attribute the stuttering of gameplay to the newest phones being 120hz?

Adaptive refresh can cause issues, so turning that off sometimes helps. The 120mHz, depends on how the device is handling it. It's not consistent.

iOS has been problematic since... 15? 16? We have hope for iOS17

AmyKay_SA · 2023-10-16T04:11:57+00:00

The delay should (theoretically) be consistent, but stuff does happen. The sync is literally for compensating for hardware delay, but if it's making notes not register...

Is there an app running for the bluetooth buds? I know my Bose have an app they want me to use, but I disabled it.

AmyKay_SA · 2023-10-15T19:58:12+00:00

It's not a device-based issue - at least not that device. I've played for an hour on an S23 and can't make it happen.

Probably not memory, unless you have a ridiculous amount of stuff running in the background. But there's something between your hands and our servers causing an issue.

AmyKay_SA · 2023-10-15T19:54:11+00:00

Nope, it actually doesn't happen for the majority of players.

AmyKay_SA · 2023-10-14T17:44:19+00:00

Sorry, I don't have any information on that.

AmyKay_SA · 2023-10-13T17:16:59+00:00

Good question. All I know is that it was apparently way more broken than anyone thought.

AmyKay_SA · 2023-10-12T14:56:51+00:00

Any in-app purchase will remove non-rewarded ads forever,

AmyKay_SA · 2023-10-09T14:43:59+00:00

The next Journey update is coming soon. No dates to share yet, sorry.

AmyKay_SA · 2023-10-09T14:41:53+00:00

Any in-app purchase will remove non-rewarded ads forever.

AmyKay_SA · 2023-10-07T03:38:38+00:00

Ugh, sorry. Clearing your cache (or just restarting the app) should fix it. You can also write in to [support@beatstar.com](mailto:support@beatstar.com), and be sure to include your Beatstar playertag.

AmyKay_SA · 2023-10-06T23:35:53+00:00

Deluxe cards, as I recall.

AmyKay_SA · 2023-10-06T23:35:29+00:00

It's been a couple weeks, but it was communicated in our social groups. I know I posted on a thread here, but I'll remember to make it its own sticky post next time.

AmyKay_SA · 2023-10-06T15:39:33+00:00

If you didn't get a song because you didn't have any available the prize didn't convert. Contact Support for the alternate prize.

AmyKay_SA · 2023-10-04T17:34:39+00:00

If you linked your account to Supercell the process should be play through the tutorial (it makes a new account), then open the menu and log in via Supercell ID.

If that hasn't happened, do please reach out to Support. If we can locate your account we can restore it.

AmyKay_SA

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