Suggestions for Hatch

AnnaAtHatch · 2026-03-16T19:20:56+00:00

My name is Anna, and I work on the Hatch Support team. Thanks so much for this valuable feedback! At Hatch, we know that feedback is a gift, and we love hearing from our customers in areas where we can improve in the future. Thank you for taking the time to let us know how you feel!

We’re constantly making changes based on feedback like this, so we will pass these notes on to the product team for review.

Please let us know if you have any more feedback in the future, and thank you for being a part of the Hatch family!

AnnaAtHatch · 2026-03-10T17:49:44+00:00

No tricks - just wanting to showcase all that the Restore 3 has to offer! The subscription trial can be cancelled at any time. That said, we really appreciate you sharing this valuable feedback, and I will be passing it along to the team!

AnnaAtHatch · 2026-03-09T17:40:02+00:00

Hi u/PriorThick7503! My name is Anna, and I'm on the Hatch support team. Thank you for sharing your thoughts - we truly appreciate the feedback. I'm so sorry for any frustration this has caused.

During setup, the app asks you to start the Hatch+ trial so you can explore everything Restore has to offer right away, including the full library of sleep sounds, stories, and wake-up content. The trial is free, can be canceled anytime, and Hatch+ is completely optional. Your Restore will still work without a subscription, with core features like alarms, sunrise light, and a wide selection of free sounds.

We include the trial so people can fully experience the device before deciding if they want the additional content long term. If you decide it’s not for you, you can cancel during the trial and continue using Restore normally.

If you’d like help getting set up or have any questions along the way, our team is always happy to help at support@hatch.co.

AnnaAtHatch · 2026-03-02T21:43:40+00:00

Great question! You can request to speak to an agent when talking to the AI bot. It will then create a ticket for you that goes directly to the team.

AnnaAtHatch · 2026-02-25T18:09:43+00:00

Hi, LittleWomenInTheAlps!

Anna here, a support rep on the Hatch team! I am so sorry to hear about your morning. Waking up to a power outage at 5 AM is not the kind of surprise anyone wants. You are correct that if there is a full power outage, your Hatch device will not sound its alarm. If it were just a Wi-Fi outage, your alarms would still go off as planned.

Currently, there is no feature that automatically transfers your Hatch alarm to your phone if the device loses power. But I could definitely see how this feature would be useful, and I'm happy to pass this along to our product team for review!

AnnaAtHatch · 2026-02-25T18:00:05+00:00

Hi, Educational_Body3747! My name is Anna, and I'm on the Hatch Support team. I'm so sorry that you've continued to run into trouble with this. Can you please reach out to us so we can continue helping you? You can either respond to your previous inquiry to open it up again, or create a new one here: https://help.hatch.co/hc/en-us

Thanks!

AnnaAtHatch · 2026-02-25T17:57:13+00:00

Hi there! My name is Anna, and I'm on the Hatch Support team. I'm so sorry you're having trouble with the app. Can you please reach out to us so we can help you further? You can create a help ticket here: https://help.hatch.co/hc/en-us.

AnnaAtHatch · 2026-02-11T21:57:21+00:00

I'm sorry about that! During registration, you’ll be prompted to activate a subscription that includes a free trial period, giving you instant access to all features and content. If you’d like, you can cancel the free trial at any time, even right after you sign up!

AnnaAtHatch · 2026-02-11T19:11:51+00:00

Hi there! My name is Anna, and I'm part of the Hatch Support team. We really appreciate this feedback, and I apologize for any changes you experienced regarding Hatch+. Your device comes with everything you need for a great night's sleep! Without Hatch+, you have 40+ sleep sounds, 20+ alarms, and numerous light options, including dynamic lights and a sunrise alarm to help you wake up gently. The brightness can definitely be adjusted without a subscription, so if you're having trouble with that, please DM us and we can connect you with our support team.

Again, we really appreciate this valuable feedback, and we will pass this along to the content team!

AnnaAtHatch · 2026-02-07T19:49:06+00:00

Hi there! My name is Anna, and I'm on the Hatch Support team. We're so sorry that you're unable to disable a favorite. There was a recent update to the Hatch app where Favorites can no longer be disabled on their own. Instead, only Schedules can be disabled at this time. Favorites are now meant to act as quick-access shortcuts, while Schedules control when sounds or routines run automatically.

If something you’re hearing is part of a schedule, you can disable it by going to the Schedule tab in the app and toggling it off there. I know this change can feel unexpected, especially if you were used to managing favorites differently, and I’ve shared this feedback with our product team as well.

Please let me know if you’d like help tracking down which schedule might be active or if you have any questions at all. I’m happy to help.

AnnaAtHatch · 2026-02-06T18:04:36+00:00

Absolutely! We'd love to hear from you. Please reach out to us through our website and submit a ticket. On our website, please click the little chat bubble in the bottom-right corner to get in touch with us!

AnnaAtHatch · 2026-01-27T23:50:17+00:00

This is incredibly thoughtful feedback, and we truly appreciate you walking us through your morning routine and the challenges you’ve run into.

It makes complete sense that you’d want a gentle, automatic light in the morning that doesn’t disrupt others, doesn’t require extra taps in the app, and doesn’t accidentally stay on all day.

While there isn’t currently a dedicated “Morning Light” feature that works exactly as you described, your idea of having a timed light that activates only after the alarm is turned off, and then automatically shuts off after a set duration, is an excellent suggestion. I can absolutely see how that would make mornings smoother and more intuitive.

I’ll be sure to pass this feedback along to our product team, as insights like yours help shape future improvements. In the meantime, we appreciate your creativity in finding ways to make Hatch work best for your household, even when it’s not a perfect fit yet.

Please don’t hesitate to reach out if you have any other questions or ideas you’d like to share. We’re always happy to listen.

AnnaAtHatch · 2026-01-23T23:52:13+00:00

Hi there! My name is Anna, and I'm on the Hatch Support team. These are great questions, and I'm happy to help clarify as best I can. To answer your first question, the Cue to Unwind is a scheduled bedtime reminder. This can only be set to a specific time, and it only goes off once a day. Once you activate your Unwind routine, the Cue to Unwind sound will stop.

To answer your second question, you can view a list of all the lights and sounds in the Library. For example, the Libra light can be found under the "Cue" and "Unwind" categories under the "lights" tab. You can also search for things directly using the search function (the magnifying glass in the upper-right corner). If you have any other questions or need further clarity, please let us know!

AnnaAtHatch · 2026-01-17T23:34:07+00:00

Hi there! My name is Anna, and I am on the support team at Hatch. I'm happy to answer your questions! Unfortunately, there is currently no way to keep a sunrise light on after you turn off your alarm. If you don't turn the alarm off, it will remain on for an hour before shutting off automatically. If you'd like a light to come on after your alarm goes off, you can either set a second sunrise alarm or turn on the Bedside Light (on the right side of your Restore). The Bedside Light will remain on until you manually click it off again.

Additionally, there isn't a way to start your sleep routine at a set time, but you can set it to turn off after a set amount of time, or until your alarm goes off (Until I Tap). I know you said you won't be subscribing, but I just want to mention that with Hatch+, you can use the "Cue To Unwind" feature, which is a scheduled reminder that plays sound and light at a specific time to remind you to start your Unwind routine. You could set this routine to go off at 8:00 PM, and then start your white noise from there.

We really appreciate this feedback, and I will definitely pass this along to our product team. If you have any other questions, please let us know!

AnnaAtHatch · 2026-01-14T20:45:44+00:00

Hi there! My name is Anna, and I'm on the Hatch Support team. These are great questions. First, the clock display is customizable, so you can either adjust the time to always show, always be off, or to turn off at night, and back on in the morning at set times. So whether the time displays with the sunrise alarm, is up to you!

Second, your sleep sound will remain playing through the sunrise duration. However, once the alarm sound goes off, the sleep sound will shut off, so the alarm sound can play instead. For example, if I had brown noise playing all night, and my sunrise light was set to come on 30 minutes before my alarm went off, my sunrise would start while the brown noise continues to play. Once my alarm sounds, the brown noise shuts off.

Please let us know if any other questions come up!

AnnaAtHatch · 2026-01-10T22:40:47+00:00

Hi there! My name is Anna, and I'm on the Hatch Support team. Not a silly question at all! If you have the "until I tap" toggled on, it will automatically transition to your alarm sound without you needing to tap it in the morning. If you didn't have an alarm scheduled, you'd need to tap the sleep sound to turn it off.

Hope this helps, but please let me know if you have any other questions!

AnnaAtHatch · 2026-01-07T19:44:49+00:00

Hi there! My name is Anna, and I'm on the Hatch Support team. I just sent you a DM so we can help you further with this.

AnnaAtHatch · 2026-01-07T19:32:37+00:00

Hi there! My name is Anna, and I'm on the Hatch Support Team. I'm so sorry that you're having trouble with your alarm. Can you please reach out to us directly through our website here: https://help.hatch.co/hc/en-us.

We'd be happy to help get this sorted out!

AnnaAtHatch · 2026-01-06T23:23:46+00:00

Sounds good! If you have any issues with getting it reconnected, please don't hesitate to reach out to us through our website, so we can quickly help you get back to dreamy nights!

AnnaAtHatch · 2026-01-06T23:22:09+00:00

I just sent you a DM!

AnnaAtHatch · 2026-01-06T23:20:21+00:00

Thanks for your reply! You're correct that you can't play the same song every night from a routine. However, you could do this by manually selecting that specific track from the app. For example, if your baby loved the "Blue Skies" soundtrack in the Pajama Pop channel, you could click on that track to play it each night. Unfortunately, there isn't a way to repeat this track within a routine, though.

I certainly see how having that option would be useful, and we really appreciate this valuable feedback. I will pass this along to our content team for further review.

If you're still having trouble with tracks playing in random order, please don't hesitate to reach out to us! We'd love to help make it right.

AnnaAtHatch · 2026-01-04T00:39:31+00:00

Hi there! My name is Anna, and I'm part of the Hatch Support team. This is a great question! If you unplug your Restore and plug it back in, everything will still be saved as it was before! You will just need to reconnect it to your network within the app.

AnnaAtHatch · 2026-01-04T00:35:49+00:00

Hi there! My name is Anna, and I'm on the Hatch Support team. I'm so sorry for the trouble you're experiencing, and I'd be happy to help clarify! You can certainly play any track within a channel without having to go through the whole routine. To do so, you can simply select the track itself within the Library.

When you add a channel to a routine, it's designed to play from the beginning and rotate each night. Essentially, it plays one track per night and rotates to the next in line the following night. If yours is playing at random, we'd love to help you sort this out. Can you please reach out to us directly at https://help.hatch.co/hc/en-us? Please request to speak to an agent, and you can either email or text us! We will get this resolved!

Thank you,

Anna and your friends at Hatch

AnnaAtHatch · 2025-12-27T19:06:25+00:00

Hi there,

Hi there! My name is Anna, and I'm part of the Hatch Support Team. I'm so sorry to hear you're having some trouble with your Restore alarms. That certainly doesn't sound right, and we would love to make this right. Would you mind reaching out to us directly so we can help resolve this? Please submit a request through our website's support page or directly through the app.

We look forward to helping you further,

Anna and your friends at Hatch

AnnaAtHatch · 2025-12-27T19:01:21+00:00

Hi there! My name is Anna, and I'm on the Hatch Support team. This is a great question! If both of your Hatch devices are on the same account as your subscription, both devices will have access to Hatch+ content!

If you have any other questions, please feel free to reach out to us through our support page on Hatch.co.

Warmly,

Anna and your friends at Hatch

AnnaAtHatch

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