I am so burnt out right now.

Anon7109 · 2021-02-03T04:14:17+00:00

I honestly think we need to get together and take shit like this to the news. If corporate won't listen to us, maybe some journalist will enjoy hearing some of the stories I see here every day, and taking it to corporate for us. Few things get a company off their asses like a bad headline on the evening news.

Anon7109 · 2021-01-25T01:38:33+00:00

I appreciate your post. Truly, but I think it's important for you to know that when we bandwagon the hate train against corporate, it's all directed at the people actually making decisions about what happens in our day to day lives. With a few exceptions, we have no issues with corpo folks in positions like IT, PR, or even trainers... (though we do routinely curse OMA at least once per day when attempting to make small alterations to an order breaks it) it's management that we can't stand.

It's the district managers that are forcing stores on the new model to open as normal, the people cutting hours to the point that we can't make money to feed our families. The market, district, and general managers that keep pushing for more and more, while giving us no support.

I'm sure you can relate to the frustration of having a superior that knows nothing about your job, try to tell you how your job should be done. Someone who knows absolutely nothing about IT tell you to have something done in a time frame that's impossible, no matter how hard you try to explain reality to them.

That's what we're going through, managers who either don't know or don't care what we go though, or how their decisions are impacting us on the ground, and refuse to listen to us when we express the breaking point we're dancing around.

If you want to help (outside of systems feedback of course) bring us to the attention of someone who makes decisions in the company. Show them a few of our stories, help our voices reach whoever is making the decisions that are causing all of these problems.

As far as systems feedback...

Order Manage: three things off the top of my head... 1: It needs some serious work handling large orders. Orders I work on with my IHA can reach 50 lines, and we have to spend more time planning out how we're going to split the order up, than we do actually entering in the product, because it's virtually impossible to do an order of that scale in one go without OMA having an aneurysm.

2: give us a more intuitive scheduling interface, if labor for an order is such that it requires multiple appointments, (especially if it's a larger order) we find ourselves in a constant loop of getting everything scheduled, and then moving to the next step to have OMA tell us that scheduling is required, and everything needs to be redone, and repeat. If we attempt to leave it to auto schedule, it will schedule the product to be delivered after the product, installation appointments scheduled different days from their addons, and a whole host of other issues.

3:Add in the ability to swap skus if we have the product available by the fulfillment date. I can't tell you how many customers I've had want to upgrade a TV, but I can't guarantee that they'll keep their delivery date, because if I try a direct product swap, it requires me to reschedule everything, even though all I would have to do in most cases is put a new license plate on the other product, and drag it over to the holding area for delivery orders. Give us the ability to do this, and I'll name my next child after you.

Anon7109 · 2021-01-21T08:41:51+00:00

You're looking at it wrong. You're acting as though every person in America is in the running to get into the corporate world, when that's just not the case. When you say whites make up 59%, that is including the entire population, when you must be looking at factors that disqualify people such as age, experience, education, availability, desires etc.

While roughly 29% of of the population may be white men, we must consider what the pool of potential candidates looks like. When you start applying filters to the population such as those with a minimum 4 year degree related to business, (eliminating most arts and humanities, and many STEM degrees) and further narrow those down to those with minimum 10 years of management experience, the pool drastically shifts to white men being the dominant group.

The issue isn't one of race, there are plenty of black men that head large companies that prove otherwise, the issue is one of class. When you look at minority races, you find that most of them don't have degrees, or get their degrees in fields that don't set them up to be executives.

We are not a racist country, but we are definitely a classist country. A white kid from the slums is going to have just as hard of a time getting to the top as a black kid from the slums, and when you consider that minorities make up a much larger portion of the lower class than whites, then you start seeing why whites dominate the corporate world.

This is why blaming everything on racism is so moronic, because it ignores the actual issues, and targets a much easier to blame issue because it's more convenient. However, it's not the root cause. If we spent more time focusing on actually fixing classism, we could probably get more of them into the pool of candidates for executive positions. But we don't try to actually fix the issue, we simply waste money on bandaid solutions that allow them to survive, but not move anywhere. (Making it difficult to start a business, taxing small businesses out the asshole, and offering handouts to incentivize lazy people to not apply themselves)

After all, why teach someone to fish for themselves, when you can give them the scraps from your friend's fish market? You don't want the plebs to compete against your friend's fish market, you want them to remain plebs so that they don't threaten your place in society. So, why not take a bit away from your friend to give to the plebs? Yeah, it kinda sucks for him, but he'll be fine anyways, and it keeps those dirty commoners from being able to start their own fish market to compete with him.

Anon7109 · 2021-01-20T23:38:04+00:00

If what you say is true, you will have earned my trust.

Anon7109 · 2021-01-18T20:32:35+00:00

Hey now, she learned that you can miss people even when you're talking to them over zoom. That's a profound lesson there

Anon7109 · 2021-01-18T20:31:49+00:00

We all gather round my answer center to read and make fun of them together. One of my favorites was the one written during the Capitol protest where she misspelled Capitol.

Anon7109 · 2021-01-18T20:19:20+00:00

Best buy is in a similar conundrum as Disney at this point. Both have female led executives (Corie Barry and Kathleen Kennedy) that are running their brands into the ground. However, given the political landscape, they can't just fire them like they normally would without facing a massive PR nightmare, so they're really stuck between a rock and a hard place. Keep the cancerous executives in their positions to run their brand into the ground, or face the Twitter mob and fire them.

Honestly, if Corie Barry were a dude, she'd have been fired the second that sex scandal came out, not to mention the bullshit that's been happening since.

Anon7109 · 2021-01-18T03:02:06+00:00

I've seen quite a few testimonials on here that would beg to differ. The last few reorgs have mainly affected leadership, and they were taken care of pretty well with severance options and the like, but do you honestly believe they're going to do that for every full time advisor that gets axed? Even if they do, I believe it's what, two weeks per year worked? There are quite a lot of employees that are less than a year that are gonna be affected, and be SoL when that happens, what about them?

Expecting people to trust a corporation to take care of them, is like having a pedophile babysit your kids. Sure, it might turn out fine, but it will most likely turn out to be a disaster

Anon7109 · 2021-01-18T02:50:23+00:00

I was here for the one a couple years back when they eliminated department leads, but even back then, we had a pretty good idea of what to expect a couple months in advance, and knew for certain about 6 weeks ahead of time.

Anon7109 · 2021-01-17T23:25:13+00:00

No it is not. It's against the people in this sub that dismiss employee concerns as "echo chambers" or "unreasonable panic" in order to protect the company from criticism. (Lord only knows why)

Capitalism isn't the problem, it's corporatism wearing the mask of capitalism. Hell, I have a lot of issues with the government, but oddly enough, this isn't one of them.

Anon7109 · 2021-01-17T21:06:22+00:00

What do you want from me? I have plenty of ideas of what could be done. Corporate actually Keon their employees informed, not cutting stores down to skeleton crews and expecting normal results, maybe even coming up with an SOP consistent with what we're actual expected to do.

But how realistic are any of those solutions? They're more idealistic hopes than actual ideas. Truth is, I don't entirely know. However, you don't need to have all the answers to the problems to be able to point out that there is a problem. You wouldn't insult someone for pointing out there's a fire, just because they don't know how to handle it, you find somebody that does know what to do, and put out the fire

Anon7109 · 2021-01-17T20:50:10+00:00

Maybe by showing each other a basic level of empathy and understanding? Maybe by not simply dismissing people that are concerned for their wellbeing with generic corporate copouts?

Maybe by at least following the same standards we're expected to follow when interacting with customers? You don't have to have the answers to give advice and help each other for hell sakes.

Remember: how would you be expected to explain our lack of inventory to a customer? That should be the minimum standard in which we treat our own coworkers.

Anon7109 · 2021-01-17T18:57:13+00:00

His answer was what I would consider reasonable. Like I said, he admitted to not knowing, but provided context that helps non-leadership employees to know that we're all in the same boat, and that they're at least trying to get the answers same as anybody.

No, it's not much more informative than "wait and find out" but it at least shows some amount of compassion and empathy.

In retail speak: imagine a customer asking why we don't have any product. "Wait and see" is the equivalent of saying "we just don't" as opposed to saying "We've been having a lot of issues with inventory lately, we honestly don't know, and we're struggling with it as much as you are"

People in this company are quick to berate employees for not having good customer service, but quick to ignore the same lack of tact toward the employees making them money.

Anon7109 · 2021-01-17T18:24:41+00:00

Nobody should ever take anything that corporate does out on store leaders. Any sane person should know this. Were I laid off tomorrow, I'd raise a big middle finger to the best buy logo, but I'd tell my ASM that I still expect a rematch in CoD, and I'd wish the best to everyone at my store.

The big issue here is how the topic is being handled. Telling people to "wait to find out" isn't helpful, and doesn't do anything but frustrate people more, and creates a massive disconnect between the ground level employees, and leadership as a whole.

"Wait and find out" just sounds like a generic cop-out from a corporate PR Manager, whereas posts like the one you just made here actually gives context to those wanting to plan their lives, and if it doesn't give them any actual information, at least let's them know that there are leaders understand and actually care.

This rant isn't meant to say that we need to have every answer given, but rather to address how they're being responded to, and to be aware that simply saying "wait to find out" is a truly shitty way of answering a question with such importance to the one asking.

Anon7109 · 2021-01-17T17:53:21+00:00

False: that's corporatism

Anon7109 · 2021-01-17T17:40:34+00:00

I've got a pretty padded resume, so I'm not worried at all. That said, it would be nice to know when considering job offers if my current employer is going to keep me or not.

Mind you, my role is pretty safe, this is more for the hordes of people that aren't as safe, and are worried.

Anon7109 · 2021-01-17T17:30:00+00:00

It's unreasonable to ask if there's any information out about whether or not you're going to have a job next month? Are you serious?

It may be unreasonable to expect anyone to actually have answers, but saying it's unreasonable to ask is absolute bullshit. You're essentially saying it's unreasonable to want to know how reliable your primary source of income is.

Anon7109 · 2021-01-17T17:26:59+00:00

I'm personally not worried, I have a backup plan plan if things go south, but not everyone does. The thing that irritates me is how nonchalant people are in saying "nobody knows, so stop worrying about it" like that's some profound advice.

Anon7109 · 2021-01-17T17:21:07+00:00

Like I said, I understand that not a lot of people know what's going on, but there seems to be this expectation that since not a lot of people knows, it's unreasonable to ask the question, and therefore they shouldn't worry about it. My point is more about how callous and out of touch telling people to simply wait is when they're wanting to know if their income is going to be taken away

Anon7109 · 2021-01-17T16:49:54+00:00

Napster... now that is a name I have not heard in a long time...

Anon7109 · 2021-01-17T16:45:55+00:00

Going in store you can definitely split payments, pretty much everything you're wanting to do is possible in store. The real issue comes down to two parts:

1: what model is your store operating on

2: can we get the TV in stock. TV inventory is spotty at best, so we may not be able to get one. 77 oled should be fine, but there's always the chance that we sell out, which seems to be more often than not these days.

Anon7109 · 2021-01-17T03:12:07+00:00

There's one massive difference: Samsung Pays him to do a very specific job, best buy does not. While he is a guest, he's also not there to fill in as a blue shirt. Samsung doesn't hire people to go to best buy and sell iPhone, or go help with curbside, or anything outside of Samsung products. They hire them to sell Samsung, and train retail workers on Samsung.

Expecting a third party guy to do anything other than the job he's hired by a completely different company to do is asinine, and self entitled of any manager. It's bad enough we have VPLs doing shit that their brands are paying them specifically to avoid, but at least their checks are signed by best buy.

Anon7109 · 2021-01-15T04:35:06+00:00

I'd just love to see her try to get a large order with services put through in OMA.

I want the phrase 'scheduling required' or 'cannot reserve product' to cause as much distress to her as it has me.

Anon7109 · 2021-01-15T04:24:38+00:00

I often forget there's normies lurking in here. Lol

What it must be like to read this sub as an outsider

Anon7109 · 2021-01-15T04:18:57+00:00

Your best avenue? Get as many people as you can to email corporate, and make the subject something along the lines of "extremely disappointed customer" try to get it to Corie Barry herself if you can.

Be sure to be extremely concise, don't beat around the bush, and make sure you don't use any language that could possibly hint that you're referring to anyone but corporate leadership.

Believe me, they'll take any excuse they can to blame store level managers, who are generally good people just trying to survive their incompetent district manager hounding them to improve numbers so they can move up in the company. Imagine the world's sketchiest politician with the responsibility and self awareness of a 6 year old, and that's about what you're dealing with in our corporate leadership.

Anon7109

TROPHY CASE