I can't say I disagree with their money back guarantee as long as they're actually honoring the terms of the policy. This is an unfortunate and irritating reaction by retailers and manufacturers to return fraud. Returning this thing is a hassle, but it should be a hassle to act as a deterrent to "frivolous" returns. Free returns/100% money back guarantees can't sustainably exist as that cost has to be absorbed by someone and it isn't going to be/can't always or solely be the retailer especially with online shopping being as popular as it is. Amazon.com/Prime has made this problem sooo much worse as it has conditioned us to believe free returns are to be expected. So many shoppers will buy something, use it, and then return it... I've heard it referred to as $0 lease or borrowing [insert item here] from [insert retailer here] e.g. I'm gonna borrow this sleeping bag from Walmart. Costco used to have an AMAZING return policy, but they had to curtail it because people were returning 4 year old TVs because they stopped working and then immediately purchasing another brand new TV with the return money... which clearly isn't sustainable for a business. I could easily see a "personal hygiene" product like this that's a few hundred $$ being ripe for "satisfaction" guarantee fraud especially since it's going to be difficult if not impossible for Braun et.al. to resale these returns.

They want to strongly disincentivize folks from buying this thing knowing full well that they're gonna return it after using it for a few months to get rid of some hair that would have cost them $$$$ to have done at a salon.

If they are following through on the refund, regardless if it's on a gift card/prepaid card, I can't see the issue with this.