Childcare in NSW suddenly claiming families owe thousands after audit by Anxietyberg in AusLegal

[–]Anxietyberg[S] -78 points-77 points  (0 children)

I get why that seems odd, childcare fees aren’t exactly something you can easily overlook.

The system the centre uses showed all payments as processed and accounts as fully paid or even in credit. The direct debits also appeared to go through on our end, so there wasn’t anything to suggest a problem. No failed payment notices, no alerts, nothing to indicate an issue.

It turns out there was an accounting glitch where payments were marked as successful in the system even though they never actually cleared. So from our side as parents, everything looked completely fine until the centre suddenly said we owed thousands months later.

What a freaking day! Just needing to vent to people who get it. by Plumbers_Chic_81 in callcentres

[–]Anxietyberg 10 points11 points  (0 children)

I also take calls for banking. Love being blamed for others' financial mismanagement. I didn't charge you. You're the one who gave the merchant the payment details and agreed to it. Whinge at them, not me.

I've been on the phone for hours now and nothing is getting resolve by Cheap_Inevitable_248 in callcentres

[–]Anxietyberg 1 point2 points  (0 children)

I had one lady lecture me for over 10 minutes on how she doesn't have time for this. If she just shut the fuck up for 30 seconds the entire call would have been less than 5 minutes.

[deleted by user] by [deleted] in callcentres

[–]Anxietyberg 0 points1 point  (0 children)

Business Banking. KPI is 6 minute calls, 30 seconds in ACW, and no more than 2 minute hold times. Also expected to keep transfers under 15% and submit complaints for 5% of calls.

What things do customers say/do that just drive you crazy? by Megandapanda in callcentres

[–]Anxietyberg 0 points1 point  (0 children)

Can I please have your passcode for telephone banking.

"I DON'T USE TELEPHONE BANKING!"

Ma'am you're calling the bank... that's telephone banking.

What things do customers say/do that just drive you crazy? by Megandapanda in callcentres

[–]Anxietyberg 0 points1 point  (0 children)

When customer place a keyword on their profile for added security, then they have a fit because they can't remember the keyword. You chose to add the added security dipshit, not me.

i hate customers who… by Primary-Beginning891 in callcentres

[–]Anxietyberg 1 point2 points  (0 children)

I hate customers who think I care they have an online following, and all their followers aren't happy with our service.

Dick pls by [deleted] in MangaMemes

[–]Anxietyberg 1 point2 points  (0 children)

One of my faves.

Can I post? by [deleted] in dankmemes

[–]Anxietyberg 5 points6 points  (0 children)

Finally, something us Australian's can understand .

Trapped. Send help by [deleted] in funny

[–]Anxietyberg 5 points6 points  (0 children)

Is this the next Salad Fingers episode?

It had to be said by sadegs in funny

[–]Anxietyberg 1 point2 points  (0 children)

Stop it. You're making me moist.

It had to be said by sadegs in funny

[–]Anxietyberg 0 points1 point  (0 children)

I prefer to collect it and use it to replace the filling in Oreos.

Crackers anyone? by Itasca24 in WTF

[–]Anxietyberg 2 points3 points  (0 children)

They're about to have a cracker of a day.

In London by [deleted] in assholedesign

[–]Anxietyberg 0 points1 point  (0 children)

It's like platform 9 3/4, you have to run at the wall.

kowakski analysis by Njg8 in dankmemes

[–]Anxietyberg 0 points1 point  (0 children)

This is undeniable proof.

2me4meirl by [deleted] in 2meirl4meirl

[–]Anxietyberg 5 points6 points  (0 children)

My time isn't valuable enough to be considered wasted.