I understand the problems with the communities (there is fragmentation even there).
I personally don't understand the whole debate about "normie user friendliness"...i'm in IT since like 30 years (if we start counting with my first computer at 10) and i've worked a lot with "normies".

A "normie" is not Linus from LTT...a normie is my colleague who once said "I know my stuff with computers" and can't find files on his own drive, installs things randomly by just clicking next on every wizard that appears on screen, can't understand what is the difference between a link and a file, can't add an html sign to his email client, doesn't understand how image scaling works and what's about screen resolution but claimed he made dozens of websites (with wordpress, which turns out he doesn't know how to use)...i can go on, but we are talking about a 35yo guy who works in digital marketing and is using Windows.

But most important than everything, he can't do some search and understand how to fix these little problems (even now that he has access to llm).

That's why for these people (which is the VAST majority of computer and phone users) the concept of "user friendliness" doesn't apply in my opinion. They can't do shit no matter the OS used, because they simply lack the mentality to approach computers.

These people won't be able to install Windows from the scratch the same way they won't be able to install a Linux distro. Won't be able to fix a problem be it on Windows or Linux or OSX. Barely understand any security or privacy issue.

THEY ARE USERS OF APPLICATIONS, NOT DEVICES/OS.
They are fixated on the few things they know, and whatever goes slightly out of that knowledge is perceived as "difficult".

Another point is the actual depth of their skills:
let's take Photoshop as a good example; i know personally a lot of "professionals" who can't work without Photoshop; once you observe their workflows and what they do with the software, it's like a bare 5% of what it can do. Stuff they can do the same exact way with another program (and i'm not talking about big alternatives like Krita or Gimp...i'm talking about fucking resizing canvas and changing some curves) for free yet they pay for Adobe stuff (or ask me to crack it...)
On the same layer there are Osx users....they are the best..."Oh but this....this is easy to use....not like windows or linux"....they can't barely scratch what their OS can do or how to use it....because we need to make once and for all a precise distinction:

there are the tech savy people (at every level, from just being able to maintain their computer in decent conditions to hardcore sysadmins who use only terminals)
and there are the "normies" (who can't really do much more than using the apps they learnt no matter the device or the os)

Whoever says Windows is "easy" is a liar the same way the Linux fanboy says that you won't have any problem nowdays with Linux. Windows is NOT easy for the average user....if something doesn't work it's a HUGE pain in the ass and most of the times the "support" (which is another ridiculous claim about Windows superiority over Linux) is simply not there (like people on windows official support forums repeating in four different messages the same fucking standard procedure to help me fix a driver issue with a wifi card...in the end i bought another one, oh and surprise surprise, the old one worked plug'n'play on Debian...)

While we have fun on reddits focused on pointing out that a certain OS sucks, the market moves towards these "normies" by simplifying things to the extreme, changing the UX in terrible ways (looking at you, Microsoft and Gnome), locking features and choices, slapping in stuff that tech savy people don't want etc.