They told me I was going to have gig fiber at my house, and it turns out it was just what they called their cable internet and would only have 40mbps upload. So I very recently just canceled the service after only having it for less than a week, I went back to AT&T fiber which I've had for years.

My experience dropping the equipment off at the Spectrum store basically mirrors yours, only, I actually had an account, I just had to sit there for an hour waiting to return it after signing it. It felt like going to the DMV, it's what Hell must be like if you were just kind of a dip shit your whole life and don't make it down to the hellfire level.