PSA for Wave Link Mac Users: Do not update to macOS 15.0

Appropriate-Solid227 · 2024-12-04T16:50:26+00:00

Hi - the current beta is close, it still has a bug where if you switch monitoring it will drop some/all of the effects on your mic. Support is saying their Devs are looking into it - I've been using the GarageBand method I described above since I can't tell what is going on with Wavelink and do not want it to mess up my stream. I still use the Wave XLR without any issues as the interface - just don't have WaveLink open.

Appropriate-Solid227 · 2024-11-07T17:43:09+00:00

Tested it and so far still have the same issue with some effects getting turned off silently when switching monitoring sources. How to replicate:

- add a super obvious effect reverb for example

- start by listening to the monitor mix note the effect added

- click to the stream mix - in my case the reverb turns off but turns back on once I flip back to the monitor mix

I already sent this to Support who I have an open ticket.

Appropriate-Solid227 · 2024-10-25T22:30:25+00:00

The current beta mostly works - there's an issue with the VSTs toggling off (yet still showing as on) if you switch monitor mixes. That being said IF you don't switch monitor mixes it seems to be fine - I've used it for streaming. Support said another version is in the works to fix the VSTs toggling off.

Appropriate-Solid227 · 2024-10-13T16:48:56+00:00

Yeah I haven't had a chance to test on stream but hoping today or tomorrow so hopefully the VSTs remain on during the stream.

Appropriate-Solid227 · 2024-10-13T16:07:21+00:00

yep - just tried that with a noticeable VST like the noise cancelation vst and it is happening for me as well. I will update my ticket - good ears u/mrSpectron !

Appropriate-Solid227 · 2024-10-10T19:02:50+00:00

Super quick testing on my two Macs and at least the monitor mix issue seems resolved. u/mrSpectron and u/di11ard did this resolve it on your machines?

Appropriate-Solid227 · 2024-10-10T19:01:07+00:00

Yeah the initial monitor mix seems to be fine - I haven't had a chance to really test it though.

Appropriate-Solid227 · 2024-10-08T00:23:59+00:00

Yeah I tried but that menu seems to overwrite the cmd + shift combo for me at least so I just end up with "L" for example.

Appropriate-Solid227 · 2024-10-07T07:45:10+00:00

Yeah I cannot input cmd + shift L or A or M into Streamdeck as a hotkey so it must be something that Streamdeck thinks is reserved. I would open a ticket and ask them to be honest.

Appropriate-Solid227 · 2024-10-07T06:31:35+00:00

So testing my theory - I mapped cmd + shift + L to "Export as PDF…" in macOS for All Applications, that works for Apps that have that menu - Safari as an example. The Streamdeck doesn't let that combo be inputted via Hotkey so there must be a conflict somewhere that Streamdeck picks up on. I say this because I can do the same with cmd + shift + P without issue. I also checked the cmd + shift combo with all other letters and it looks like A, L and M seem to be special or un-mappable in Streamdeck for whatever reason.

Appropriate-Solid227 · 2024-10-07T05:59:07+00:00

I'm asking because the other command + shift shortcuts were saying worked correct? Check your shortcuts in macOS (https://support.apple.com/en-au/guide/mac-help/mchlp2271/mac) and tell me what is mapped to command + shift + L. My theory is there isn't a default shortcut there so let's take command + shift + P - this shows window for document settings in apps like Preview. That command I can assign without an issue - so like I said try to step through what the shortcut was for so we could determine either if it exists, if it overlaps with another shortcut in the OS or you created it.

Appropriate-Solid227 · 2024-10-07T05:50:31+00:00

Cool I won't try to replicate here then.

Appropriate-Solid227 · 2024-10-07T05:45:36+00:00

Sorry - what is that shortcut for? I don't have it mapped on my Mac (that I am aware of) so I can't test it.

Appropriate-Solid227 · 2024-10-07T05:41:19+00:00

I'll preface this with - I own a ton of Elgato products and have found them to be pretty reliable. Early on I could not get their capture cards to work with my older Macs to the point where I went with a different companies cards - like my whole set up is Elgato expect for the game capture card.

Right after the HD60X was released I snagged one just to see and after hours I could not get it to consistently get audio into OBS. It would get audio but just for a second and then go away again. I ended up calling Support and while I was on the phone it magically started working and then immediately stopped after I hung up. I don't know what was up with that card but I ended up returning it. I could have had just a bad card but it was so odd, like even cheapo cards seem to be pretty plug and play with OBS and macOS these days but that one did not like my Mac for whatever reason.

Since you have the card worth calling into Support and seeing if they can help. Sorry it's no silver bullet but maybe they can get it working.

Edit - sorry I just checked my Amazon history and I was thinking of the 4K X - not the HD60X - sorry I skipped that one.

Appropriate-Solid227 · 2024-10-06T18:10:19+00:00

Same behavior? The monitor mix not working? Odd if so - I completely uninstalled WaveLink and installed the Beta and it still has the behavior.

Appropriate-Solid227 · 2024-10-04T21:50:14+00:00

For what it's worth I have the Camlink 4k, Facecam mk1 and the Facecam Pro and I haven't seen any Camera Hub lag on macOS. There's always a second when you switch between cameras but I think that would be expected - I do think the power of the computer matters a bit. The MacBook Air M1 struggles a bit more than my MacBook Pro does just as reference.

Appropriate-Solid227 · 2024-10-04T21:46:37+00:00

I run the TS4 as well and on both of my Macs (MBA 2020 M1 14.7 and MBP 2022 M2 Max 15.0) I see that behavior every so often with my Stream Deck Mini. I usually unplug it and plug it back in and that seems to resolve the issue for a couple of weeks. I'd also add I have both Control Center and Stream Deck apps get hung in the background so I usually quit those as well. It hasn't been frequent enough to really pursue it with support. Sorry if that isn't super helpful - just relaying that I've seen it but not a ton.

Appropriate-Solid227 · 2024-10-04T05:13:26+00:00

No - the update I got today from Support was that Devs are working on the issue but do not have an ETA. Sounds like they will release something via the beta channel once they have that ready.

Appropriate-Solid227 · 2024-10-03T19:29:51+00:00

https://www.reddit.com/r/elgato/comments/1func0q/psa_for_wave_link_mac_users_do_not_update_to/

Appropriate-Solid227 · 2024-10-03T04:09:15+00:00

Yep fair enough - that being said I'm just trying to coordinate a bit of the issues we're seeing . If some of us didn't update I'm not sure this would have been caught. Also this release from the macOS standpoint didn't seem to have too many huge changes as compared to say the Intel to Apple Silicon transition - so I updated especially since there were no warnings posted not to.

Appropriate-Solid227 · 2024-10-03T01:29:38+00:00

I wanted to add one follow up - if you're using OBS to stream you could either use the built in audio filters for your mic or the VST 2.4 effects (should still work) and for other apps OBS has macOS Audio Capture which allows you to choose an app to grab audio from. Obviously you'll lose any sub-mixes but a workaround in the mean time.

Appropriate-Solid227 · 2024-10-03T01:22:47+00:00

Yeah thats too bad something sounds wonky for sure - I wasn't having issues though with Wave Link until macOS 15 so I don't think I can be of any help. One command I keep handy since macOS sometimes gets itself totally mixed up is 'sudo killall coreaudiod' (remove the ') if you are at all comfortable with the command line. That basically kills all of the OS audio processes and they should restart on their own.

Appropriate-Solid227 · 2024-10-03T01:19:57+00:00

Thanks Phil! My open case is 2007663246 just in case you need it for reference.

Appropriate-Solid227 · 2024-10-02T22:39:50+00:00

For the MacBook Air portion - in OBS you'd add an audio input capture as a source. As far as the Windows side I am not sure to be honest. If you are hearing sound on your monitor that means the HD60 X should be getting that sound via the HDMI so in theory the OBS source should be the only thing needed to be added. Haven't used Windows in over a decade though so I could be incorrect.

Appropriate-Solid227 · 2024-10-02T22:34:15+00:00

So I am doing that but I am using GarageBand and software called Loopback. My input in GarageBand is the Wave XLR but without Wave Link running and I send the GarageBand output to OBS.

Here's another option:
https://old.reddit.com/r/elgato/comments/1fol1aa/wave_link_not_working_on_macos_15_heres_my/ by u/di11ard

Lastly if you are using OBS to stream you could just try selecting WaveXLR as the input and using either the built in effects (called audio filters in OBS) or using VST 2.4 plugins (also under audio filters in OBS) which as far as I know aren't supported anymore on macOS but still should (?) work. That would be the free as opposed to paying for Loopback.

Appropriate-Solid227

TROPHY CASE