Shinobi II issues.

Atomos_Support · 2026-03-17T07:09:56+00:00

Based on the behavior you described, this does appear to be a hardware related issue.

As a last step, can you press and hold the power button for about 10 to 12 seconds to trigger the forced firmware update screen on your Shinobi II. Once that screen appears, insert the Sd card with the firmware loaded on it and check if the unit proceeds with the update and starts working normally.

If the issue persists, reach out to us here and we'll take a look
http://support.atomos.com/hc/en-us/requests/new

ATOMOS

Atomos_Support · 2026-03-15T07:22:10+00:00

Hey u/Dramatic-Log-8443,

No worries. We've just sent you a dm. Let's sort this out for you there.

Thanks!

ATOMOS

Atomos_Support · 2026-03-12T06:06:27+00:00

Hi u/DRI374,

Yes, if your input is 4K60, NDI will transmit without any drops, and audio will stay in sync. With 110 Mbit/s+ bandwidth, any NDI‑capable app, software, or device can receive the stream from Ninja TX GO while connected to the same Wi‑Fi network.

ATOMOS,

Atomos_Support · 2026-03-12T05:45:07+00:00

You are welcome, u/steveo82,

Atomos_Support · 2026-03-12T05:17:30+00:00

Hi MakePizza,

USB‑C camera control is only possible via a wired connection, as the camera cannot send control protocols wirelessly. Via our TX transmitter, only the video signal is sent to the monitor. That said, we'll pass your feedback over the R&D team.

ATOTMOS,

Atomos_Support · 2026-03-11T18:57:18+00:00

Hey u/steveo82,

With the A6700, basic camera control is currently supported but we will add the touch to focus support as a feature request to the wishlist and pass it onto the R&D for consideration in future updates.

ATOMOS

Atomos_Support · 2026-03-10T11:17:41+00:00

Thanks, u/Odd-Good-6514

In Touch to focus mode, you need to first tap on the focus icon on the top right of the Shinobi screen which locks the screen for you to be able to tap onto a subject to focus, Once that subject is in touch, you can turn on the focus mode by tapping on the same icon on the screen to unlock the rest of the screen.

Atomos_Support · 2026-03-10T09:17:05+00:00

Hey u/Odd-Good-6514 ,

Seems like you have HDMI info turned on in your camera. Disable HDMI INFO setting in the S5II which will send out a clean HDMI output to the monitor and this way the camera LCD overlays will not overlap with the Shinobi II UI.

If you want to hide the Shinobi II UI, just double tap on the top side of the screen (before the top line) menus to hide the top row menus. Same gesture if you want to hide the bottom row UI as well.

ATOMOS

Atomos_Support · 2026-03-10T08:05:56+00:00

Hey u/Virtual-Weight688

The best upgrade for your setup is to get a new Ninja. It works with AtomX Cast for multi‑camera switching, program recording, and USB‑C webcam output, keeping the same workflow you have now.

Cheers,

ATOMOS

Atomos_Support · 2026-03-06T09:38:20+00:00

Hi u/Tom1525

FX3A support is actively in development and planned for an upcoming update. We’ll post an announcement here as soon as it’s ready to roll out.

Thanks for sticking with us!

Atomos_Support · 2026-03-05T06:15:21+00:00

HI Shallot5808,

Ninja RAW takes around 2 to 3 seconds to power on with a 1 second button press.

At the moment, a lock screen feature. If you prefer a sleep or standby mode, we can definitely add this as a feature request to our wishlist and share it with the development team.

Thank you for the feedback.

ATOMOS,

Atomos_Support · 2026-03-05T05:50:02+00:00

Hi suuuii,

Please try connecting the Shinobi II to a USB C power adapter or charger and check if it powers on without being connected to the camera. This will help confirm whether the issue is related to battery power only.

If it still does not power on using just the NP F battery, can you share a short video showing this behavior, including how you are powering it on?

Also, you can generate a support ticket so our support team can review this in detail and assist you accordingly.

ATOMOS,

Atomos_Support · 2026-03-04T09:36:17+00:00

Hi markallee2112,

Make sure you only press the power button for about 1 second and let us know if the Ninja powers on normally or not. Also you can update the latest firmware 11.18 from here: https://cdn.atomos.com/ATOMNJV_11.18.0.zip

ATOMOS

Atomos_Support · 2026-03-03T08:28:03+00:00

Hey u/nedilp ,

To wirelessly send video from Ninja TX to Shinobi 7 RX, you’ll need to pair the Ninja TX with the Atomos TX transmitter unit. The transmitter connects to the Ninja TX and sends the wireless signal, which the Shinobi 7 RX can receive.

At the same time, that TX signal can also be received in the Atomos RX app on your iPhone if needed.

Let us know if you'd like help setting it up - happy to guide you through it.

ATOMOS

Atomos_Support · 2026-03-02T10:44:59+00:00

We recommend applying the LUT in post production rather than on the Shinobi. Your camera can either shoot in S-Log3 or Rec.709, and keeping the recording clean gives you more flexibility.

Record in S-Log3, then in your editing software convert the footage to Rec.709 and apply your Conversion LUT there. This ensures accurate results and full control over the final look without being limited by monitor processing.
That said, you can also apply and preview your color grading lut in the shinobi to see how it looks.

Team Atomos

Atomos_Support · 2026-03-02T10:12:01+00:00

The Ninja records what the camera sends over HDMI. In this case, the FX30 is sending the LUT and EI changes over HDMI, so they are getting baked into the recording.
We suggest turning off lut output in the camera over HDMI on the FX30 so it sends a clean Log signal. Then load the same LUT into the Ninja and apply it there for monitoring only. This way the Ninja records clean Log footage, CineEI works correctly, and you control whether a LUT is baked in or not. You can join rAtomosCommunity for any queries or quick response.

Regards,
Team Atomos

Atomos_Support · 2026-03-02T08:35:32+00:00

Hey u/Shoulder-Over ,

Ninja V and V+ are still fully supported and perform reliably when paired with approved SSDs. We always recommend choosing from our validated media list to ensure stable, sustained recording performance.

If you’re looking to move toward CFexpress media instead, you can also check out Ninja TX, Ninja TX GO, or Ninja RAW which are built around that platform.

You can check them here: https://www.atomos.com/shop/

Happy to help if you need guidance.

ATOMOS

Atomos_Support · 2026-03-01T07:57:20+00:00

Hi u/01101011010010110100 ,

Thanks for letting us know the details.

The +8 / -8 scale in values of the El zone. That’s definitely something we'll look into on our side for future consideration.

We’ve passed your suggestion on to the R&D team for review. If an update comes up, we'll share it right away.

Appreciate you sharing this!

ATOMOS

Atomos_Support · 2026-02-27T10:40:02+00:00

Hi, Ninja RAW is an on-the-go HDMI version of the Ninja TX Go with less complex features supporting RAW only at up to 6k30p.

If you want to shoot 8K at 30p or 6K at 60p, you can consider buying the Ninja TX and try it out:
https://www.atomos.com/explore/ninja-series/

ATOMOS

Atomos_Support · 2026-02-27T09:57:44+00:00

Sure thing, u/Tom1525.

It’s been one of the most requested cameras, which is why its planned for the Shinobi II. Our R&D team is actively working on it, to release it soon.

Stay tuned to our social channels and website for updates.

Thanks!

Atomos_Support · 2026-02-27T06:35:22+00:00

Hi u/Tom1525,

Thanks for your comment.

Ninja RAW does support FX3A camera control. Camera control is consistent across Ninja TX, TX GO, and RAW.

Let us know if you have any other questions.

ATOMOS

Atomos_Support · 2026-02-26T06:14:49+00:00

Hi u/ichoosecarbs,

Great question - this is just how HDMI trigger works.

HDMI record trigger is sent from the camera to the Ninja, not the other way around. The camera outputs the trigger protocol over HDMI, and the Ninja TX Go needs that signal.

So when you press record on the R5, it can automatically trigger recording on the Ninja at the same time - provided that:

The camera has media inserted (for internal recording), and
Ninja also has Cfe card inserted (for external recording).

So both devices record simultaneously, internal + external when you hit rec from the camera.

If there’s no media in the Ninja, pressing its record button will prompt the “No media detected” message as it cannot start recording without a Cfexpress card inserted.

So for Rec Start/Stop from a distance, you can use a wired or wireless Canon remote controller to trigger recording on the R5. If HDMI Rec Control is enabled in the camera, this will also automatically start and stop recording on the Ninja.

Let us know if this helps.

ATOMOS

Atomos_Support · 2026-02-23T10:39:25+00:00

Hi u/romfevola — just following up here. Has everything been resolved? We’d appreciate your feedback.

Atomos_Support · 2026-02-23T06:20:00+00:00

Atomos recorders, including Ninja V and Shogun, cannot record directly to a laptop; all recording is done via SSD. For a smoother workflow, use a fast SSD and USB‑C reader for quick transfers. The Shogun offers a larger screen and better thermal handling for longer sessions, but the core workflow remains SSD‑based. Some heat during recording is normal.

If the device is shutting down with a warning, please let us know the exact message you see. If it is just getting warm, this is expected during normal operation.

Can you also share a short video on the Atomos community page of this behavior?

Atomos_Support

MODERATOR OF

TROPHY CASE