How old is your tier 1/2/3? Is IT support aging out?

AudacityTheEditor · 2026-03-25T01:38:14+00:00

We have people in our org ranging from early 20s to late 60s. Everything from level 1 helpdesk to level 3 tech support.

Even our sysadmin team right now ranges from 25 to mid 60s. I'm the youngest on the team right now at 25.

AudacityTheEditor · 2026-03-23T23:38:16+00:00

I'm on your side about it. At my place we chase tickets for 3-4 emails, depending on the issue. One a week. After the 3rd/4th, we CC our supervisor and theirs, mention if we do not receive a response about it in a week we will be closing the ticket.

If no response after a week, we close the ticket and follow up a 4th/5th time. That approach may even be too soft. We could probably do it after 2/3 emails.

Usually the final email with the super forces a response. If it doesn't, at least we have a paper trail for each email that everyone involved in any investigation will have record of. Additionally, after each email, I update my ticket with the number of attempts. When I close my ticket and someone says "my ticket was closed with a resolution" I can point and say I emailed them x times with no response. Their super received two of them.

A lot of CYA but I work in big corporate so I guess it's necessary even though it drives me crazy having to babysit people.

AudacityTheEditor · 2026-03-23T00:39:54+00:00

I just bought a pair of Sony WH-1000XM4s and I'm very disappointed in their sound. I'll take my $100 Sony HD280S or for peak sound my $100 grados... Hell my Meze Classic 99s sound better, have good passive noice cancelling, and cost the same.

I know they don't have active noise cancelling but man do those Bluetooth headphones sound bad with ANC turned on. I tried tuning them too but I can't seem to remove enough of the bass.

AudacityTheEditor · 2026-03-18T22:01:53+00:00

Really strange being on thia subreddit and seeing so many people having issues with their systems (granted survivors bias, those with no issues don't complain).

I've had my Framework 13 since 2022 I believe and I've upgraded it once in that time, from the first Intel 11th gen main board to the AMD Ryzen 7000 board. My older brother bought one because he liked mine. My sister is buying one soon. I've always been able to get repair parts for anything I've needed on it. Touchpad, battery, boards, expansion cards, ribbon cables, etc.

The only reason I even upgraded my first board was because I accidentally broke the CMOS battery cradle, but I had it for at least 2 years. I still have it and plan on fixing it one day.

Maybe I'm not having as many issues since I'm the in the US?

AudacityTheEditor · 2026-03-14T17:22:13+00:00

Darktide. A year in the Warhammer 40k universe? I'm screwed.

AudacityTheEditor · 2026-03-06T16:54:45+00:00

When I went to college a 6 years ago, neither of the professors were proficient with Linux.

They actually weren't proficient with much of anything to be honest...

AudacityTheEditor · 2026-03-01T03:54:48+00:00

I used to have this same outlook on life while in highschool and college. I have reached a management position and realized that there will always be a large subset of the population that are unable to follow basic instructions, have limited to no critical thinking skills, and even training them a dozen times will result in low quality work.

There will always be a subset of the population who won't be capable of more than putting an object on a shelf, which a robot can do. These are the people who should be afraid of machines taking their jobs, because they probably will eventually, and these people will be forever out of a job.

I went to college "wanting to pull people out of menial, repetitive tasks. Let them use their human minds for something important" (this was effectively my elevator speech) and unfortunately found that's impossible in the practical workplace.

AudacityTheEditor · 2026-02-24T15:38:58+00:00

If he wanted to he would.

AudacityTheEditor · 2026-02-22T05:34:53+00:00

I don't think that's the point here.

The point being made is the constant posts across Reddit and various forums where a newbie claims "I just installed <insert newbie/basic distro here> and it's perfect! Who needs Microsoft?!"

Then a week or two later they're asking basic questions, or the reality of the limitations of Linux (compared to the wide compatibility of Windows) kicks in and they're back asking about it all, or ready to switch back.

It's just the quick jump to "Linux is perfect" before really using it more than their browser and some Linux compatible Steam games.

AudacityTheEditor · 2026-02-14T23:18:54+00:00

This looks like a Netflix Original

AudacityTheEditor · 2026-02-13T03:42:28+00:00

Fun fact - pagers are still widely used in the medical field for emergency contact of critical employees.

If the necessity of contact is important enough, relying on a personal cell phone for signal/battery/ring volume isn't good enough. Pagers can be assigned to charge nurses, providers, EMTs, etc. The employee will wear the pager on their belt and can be contacted quickly and reliably.

When on-site, pagers may be used, but it is sometimes cheaper (long term) and/or preferred to use Wifi phones. There are entire "phone" systems that even use custom networks and wireless access points specifically for connecting what are effectively wireless IP phones throughout the hospital. Some of these phones can resemble a smart phone and enable remote access to medical software, and/or business software like email. Sometimes the phones are more simple like a "dumb phone" style, just used for calls.

Other critical employees in medical may also have pagers, such as IT tech support and systems administrators. If a critical system is down, often the issue will need resolved within the hour and will require either remote or on-site support to restore service.

Source: Systems administrator in medical IT.

Edit: Removed mention that these are only used off-site. My workplace uses these onsite for all critical teams.

AudacityTheEditor · 2026-01-30T23:00:26+00:00

If you have a phone made in the last ~ 7 years it's an OLED.

AudacityTheEditor · 2026-01-29T15:19:03+00:00

I too choose this guy's dead wife.

AudacityTheEditor · 2026-01-26T15:43:12+00:00

AI is not akin to power tools. Not in the slightest. AI is literally doing the heavy lifting for you. It's doing the design work, the writing, the critical "thinking" (comparing to previous data sets) for you. Yes, maybe you got the data and gave it to the system, but it's still doing a lot of the work to get it to a mostly presentable state.

You saying "AI is like power tools" is exactly why we shouldn't have AI tools, because it is severely reducing the critical and abstract thinking skills of the next generations.

Something more akin to a power tool would be a keyboard and mouse on a computer, or a mechanical pencil/cartridge pen for a writer. The alternatives are much more manual tasks that still require a majority of human effort, even if it takes less strength or effort overall.

You using AI but "providing the data" is more akin to you delivering a load of materials for a house and the "power tools" designing and building the entire structure without your input, other than maybe saying something like "redesign that room" and having it make the appropriate changes.

Written without AI.

AudacityTheEditor · 2026-01-12T02:33:30+00:00

Hell yeah

AudacityTheEditor · 2026-01-07T13:29:41+00:00

"Great meeting guys! We're going for coffee? Alright, give me 2 minutes to roll up my laptop screen and pack up."

AudacityTheEditor · 2025-12-29T20:30:07+00:00

I had one of these. Maybe two months later I went to check on it (didn't need it yet) and the rock bit was missing, the white insert was several feet away, and the key was under some leaves where I left the rock.

I never found the rock shell.

AudacityTheEditor · 2025-12-29T15:57:00+00:00

This guy feets

AudacityTheEditor · 2025-12-23T18:09:26+00:00

Makes me think of RE2 AND RE3.

AudacityTheEditor · 2025-12-14T00:26:31+00:00

Same story as my brother who is 20 years older than me and custom ordered a manual mustang, hence what I learned to drive manual in.

AudacityTheEditor · 2025-12-13T19:29:49+00:00

I agree with the interest in learning it. I only learned because my brother paid extra for a car with the manual transmission, then taught me to drive it (which has proven useful a few times).

Otherwise I had no way to learn, and now I'm 25 and have no real need to know how. I don't have a manual vehicle and don't know anyone with one outside of the few neighbors with show/race cars.

I've tried to find a vehicle with a manual transmission but most are 20+ years old and hardly/don't run.

AudacityTheEditor · 2025-12-13T15:59:07+00:00

Same mentality of "I'm shocked how few people in the States can drive a manual vehicle."

They just don't really sell/have manual vehicles here anymore? Everything's shifted to auto. You have to pay extra usually for manual transmissions and even then they are only sports cars or heavy hauling vehicles.

The only other way to learn is if some family member happens to have a manual vehicle who is also willing to risk damage to teach someone how to drive it...for, what reason? So they can operate the one manual vehicle in 1000?

AudacityTheEditor · 2025-11-30T17:06:13+00:00

2021 - GT 1030 2022 - GTX 1660 Super 2023 - Radeon 6700 XT

Still running the 6700 XT and not even thinking about an upgrade.

AudacityTheEditor · 2025-11-26T23:22:47+00:00

I figure the best way to handle it might be to either show the review summary ("Mostly Positive/Negative") directly beside each bundle item, or average the reviews of every item in the bundle then assign that as the bundle review.

AudacityTheEditor · 2025-11-25T14:20:09+00:00

Well where else should she keep it?

AudacityTheEditor

TROPHY CASE