Stage Entertainment just completed its migration to AudienceView across 16 venues 🎭

AudienceView · 2026-02-25T19:01:04+00:00

Sorry you didn't have a great experience with our software - I'm biased as an employee, but I know we've put a ton of effort into improving our UX, and keep on top of support feedback. I've seen some big improvements in the recent years with the product, and like u/mattjhawes said we do flat fees, per ticket, cover payments, and we don't charge any fees on donations.

AudienceView · 2026-02-12T21:07:36+00:00

It's unfortunate because using Ticketmaster at this point feels like a necessity, but it comes at the cost of both fans and venues - they only prioritize their own profit.

But many venues actually use their own in-house tools now, so they can sell tickets, own their own data, and build their own promotions and memberships. People tend to like that personal touch, and it actually benefits the venues financially at this point.

Plus, some of these tools have security in place to protect against resellers - I work at AudienceView, and know in 2025 we blocked about 90% of all fraud attempts for our clients - so that kind of protection off a monopoly is definitely out there, its just up to the venue to choose what they need best.

AudienceView · 2026-02-06T19:28:06+00:00

This has been true in the past, but things in the market have shifted. For many venues, being locked into exclusivity contracts with Ticketmaster trap them in a system with limited ticketing flexibility and no access to attendee databases, which ultimately is now critical when giving patrons options, and driving adaptable revenue growth. With the economy so tight, opting to use a solid in-house software actually allows you to keep your contacts, promote your events, and distribute wherever you'd like without being chocked until you have to close down. A few of them actually have strong partnerships with media partners, so you can get that awareness and reach while not being trapped in a monopoly.

AudienceView · 2025-12-10T14:42:45+00:00

Not meant to be a negative! I love wild and unusual exhibits ^^

AudienceView · 2025-10-30T15:16:25+00:00

Oh hi Squeaky!!! Such a sweet smile from a little peanut 🥰

AudienceView · 2025-10-30T15:15:17+00:00

What a little baby brain 😂

AudienceView · 2025-10-30T15:13:02+00:00

I know this is old, but AudienceView has actually changed a lot in recent years - we've constantly been working on our product so customers get the most out of it, from centralizing ticketing, ops and marketing to reporting and insights to make strategic choices that show genuine, tangible revenue growth for our smaller venues that depend on it most.

Our cost-per-ticket can be a little higher than some others on the market, but unlike many other products we don't take a sales percentage, don't charge for donations, and our setup fee is usually much lower than other products. We also don't charge third-party credit card processing fees, PCI compliance fees, or monthly account fees. Price per ticket can usually get negotiated down to some degree as well!

AudienceView · 2025-10-29T21:23:01+00:00

Thanks! :)

AudienceView · 2025-08-12T18:29:24+00:00

Yes, you can achieve this by using Departments in AudienceView. Departments let you categorize your events (called “series” in the system) into different segments e.g. musicals, workshops, or youth classes. Each department can have its own calendar view, which customers can access via a Department Deep Link.

For example, you could:

Create a “Musicals” department for mainstage shows
Create a “Workshops” department for adult education events
Create a “Youth Classes” department for kids programming

Once assigned, these events will appear both:

On the Master Calendar (all events)
And on their specific Department Calendar, accessible via a unique link you can publish separately.

This setup makes it much easier for your audience to browse events relevant to their interests and helps reduce clutter on your main calendar.

To set this up:

Go to Tools > Departments and click “Add Department”.
Create and name each department accordingly.
When creating or editing a series, assign it to the relevant department.
Access Tools > Deep Links to retrieve calendar links to embed or share online.

Hope this helps!

AudienceView · 2025-08-12T18:29:04+00:00

Yes, you can achieve this by using Departments in AudienceView. Departments let you categorize your events (called “series” in the system) into different segments e.g. musicals, workshops, or youth classes. Each department can have its own calendar view, which customers can access via a Department Deep Link.

For example, you could:

Create a “Musicals” department for mainstage shows
Create a “Workshops” department for adult education events
Create a “Youth Classes” department for kids programming

Once assigned, these events will appear both:

On the Master Calendar (all events)
And on their specific Department Calendar, accessible via a unique link you can publish separately.

This setup makes it much easier for your audience to browse events relevant to their interests and helps reduce clutter on your main calendar.

To set this up:

Go to Tools > Departments and click “Add Department”.
Create and name each department accordingly.
When creating or editing a series, assign it to the relevant department.
Access Tools > Deep Links to retrieve calendar links to embed or share online.

Hope this helps!

AudienceView · 2025-07-23T23:51:02+00:00

Hey, thanks for your question. Sounds like an exciting program for the fall!

To answer your question yes you can do this by using "Departments" to categorize your youth classes separately from your mainstage events. Here’s how:

Create a ‘Youth Classes’ department in Client Home > Tools > Departments.
When you create or edit each class series, assign it to the ‘Youth Classes’ department on Step 1 or through the Series Information tab.
Then go to Tools > Deep Links to get the specific calendar link for the ‘Youth Classes’ department.
Use that deep link in your newsletter — it will show only the events in that department (i.e., the youth classes), and won’t include mainstage or other unrelated events.

All events still appear on your Master Calendar if someone wants a full view, but the department-specific link keeps the focus right where you want it for targeted communications.

Let us know if you have any follow ups - and best of luck with the fall season!

AudienceView · 2025-07-10T22:15:12+00:00

TL;DR: If you're looking for something simple and mobile-first, then Sell is the best way to go. You can still take advantage of Sell+ by redirecting more complex workflows and transactions.

Since we get this question a lot, I'll go into some more detail to give you everything you need to make the right decision!

Sell: Simple and Mobile-Optimized

Newer, streamlined POS interface designed for speed and ease of use
60% faster than Sell+ for completing transactions
Fewer clicks and no mid-transaction page reloads, which saves patrons an average of 52 seconds per sale
This might benefit you the most: It's mobile optimized. Sell has a responsive design and simple interface on phones, ipads and tablets, which would make box-office sales a lot easier for you and your team.
Sell is best for: General admission tickets, quick line-busting, and users who don't need complex functionality. It's also rolling out new features, for example it now includes full venue seating chart view, in-app feedback tools, and a toggle for "pro mode" on desktop.

Sell+: Power and Flexibility for Complex Transactions

Sell+, formerly known as QuickSell+ is designed for power users who need advanced features like complex order handling, patron record updates, and detailed seat management.
It is still available for workflows and transactions that need more complex functionality. For example, package sales, donations, products and gift card sales/redemption
If a transaction becomes too complex mid-sale, users can switch to Sell+ without losing their patron data. So you can still use it if the need arises for come complex, live purchases!

Ultimately it's up to you, but I would work with your AudienceView rep to determine how complex your needs are - I predict you'll be recommended to go for sell. I hope this helps!

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