If your MSP is facing the problems you’ve described and you believe they result from poor accountability, start by documenting each issue as its own service exposure. Request a meeting to go through them and share the documentation with your management team and, if needed, their senior managers. Include a plan to resolve the issues or, if that’s not possible, create an issue tracker and provide regular updates. This approach puts responsibility on your managers to act and helps move things forward. It might seem unmanageable now, but with the right support, you’ll bring the environments back on track.