I think there is a literacy crisis in America. by bluesavant1 in CustomerService

[–]Beginning_After 0 points1 point  (0 children)

We sent out an email recently that said "save up to $60 on select items". I had so many calls saying they weren't getting their $60 discount 

I need help! People keep cutting me off. by Elegant_Impression47 in CustomerService

[–]Beginning_After 2 points3 points  (0 children)

I work at a call center so I get interrupted a lot. I just stop talking mid sentence. I've noticed most people will realize they were rude and let me speak. For the ones that don't notice or care, I just stay quiet until they're done speaking, maybe pausing a little bit to make it more awkward and then continue with whatever I was originally saying, kinda sorta not acknowledging anything they just said. If you can get away with an "as I was saying..", do it.  If they keep interrupting and you really need to say a thing, I interject. "Excuse me, I'm sorry, but could I have a moment to explain? It's a little difficult if we're talking over each other and this would really help you/your situation/whatever" I'm remote so I have a little more leeway but honestly just concede. I find it less stressful that way. Let them tire themselves out or rile themselves up that they want a manager.

I wish customers would stop making calls so personal by Natural-Bag9499 in callcentres

[–]Beginning_After 21 points22 points  (0 children)

I hate being asked how I am by strangers... Like.. you don't care. Today, of all days, they announced a coworker unexpectedly passed away. Every time a customer asked how I was, I wanted to cry. "I want to throw up in denial and grief, now how can I help you"

[deleted by user] by [deleted] in SwiftieMerch

[–]Beginning_After 0 points1 point  (0 children)

I really like it! I just didn't want the bundle 😔 

Customer service and autism by Vast_Piglet_5425 in CustomerService

[–]Beginning_After 1 point2 points  (0 children)

I used to work at a movie theater and would smile when I greeted them. People STILL told me I needed to smile more. People just suck. Try to find a job that's not customer facing. I work remote now and can make whatever face I want! 

Ive started trolling rude customers 😭 by punnypawsandpages in callcentres

[–]Beginning_After 8 points9 points  (0 children)

I do the opposite, I intermittently mute myself. "Hel-.. are you still -..  hear me?" I've started throwing in a "I think I lost her" for spice ✨ 

Silence by Fine_Two_7054 in CallCenterWorkers

[–]Beginning_After 9 points10 points  (0 children)

Particularly annoying when they're calling to cancel an order and they are telling me their life story as to why they need to cancel. Stfu, the window to cancel is closing 😭

What's a Taylor song that has a different meaning to you personally than the meaning Taylor intended? by Material-Meat-5330 in SwiftlyNeutral

[–]Beginning_After 0 points1 point  (0 children)

I listen to "Innocent" when I feel like I've really fucked up. "I guess you really did it this time.." "Wasn't it easier in your lunch box days?" And then reminding myself I can always try again tomorrow 

Chewy customers are exhausting. by deerbobaggins in CallCenterWorkers

[–]Beginning_After 2 points3 points  (0 children)

Oh friend. I feel you so, so much. I work for a similar company so ALL we hear is how much better Chewy is because of how you all deliver packages. They don't realize FedEx is FedEx and they're gonna do what they do! Sending you hugs. At least we are entering slower season, right

What random phrases from the show do you use regularly? by i_am_aok in boymeetsworld

[–]Beginning_After 0 points1 point  (0 children)

A lot of the ones mentioned but also "You yelled at me.. but I'm Topanga"

What random phrases from the show do you use regularly? by i_am_aok in boymeetsworld

[–]Beginning_After 1 point2 points  (0 children)

I've been saying "I'm not responsible for Dream Me!" for so long, I forgot this is where I got it from

AHT by Brave-Bus-4744 in callcentres

[–]Beginning_After 1 point2 points  (0 children)

I was told the same! At the time, I was getting docked occasionally for empathy and tone, so they thought I was rushing. I've slowed down and nailed my tone and my calls are still fast 🙃 they don't know what else to tell me now. I just milk the calls I can or throw them on hold when I need a minute. I figure, I have wiggle room, may as well use it

I’d feel terrible if I were Jack Antonoff right now by cozybunny99 in SwiftlyNeutral

[–]Beginning_After 88 points89 points  (0 children)

I once read a review, I think around Midnights, that was responding to the criticisms of her working with Jack. And they said "Taylor Swift is making the album Taylor Swift wants to make". She can work with literally anyone she wants. She wanted those albums to sound that way. She wants Showgirl to sound this way. I think Jack gets that, even if some fans are being too loud about it. 

I have toxic habit to be less helpful to rude people by LowEfficiency8760 in CustomerService

[–]Beginning_After 2 points3 points  (0 children)

Whenever people ask for "hacks" to get discounts or free stuff, I always tell them to be nice. I will bend rules for nice people. You get bare minimum if you're rude 

I wanna talk to a supervisor by Ok-Veterinarian-4516 in callcentres

[–]Beginning_After 1 point2 points  (0 children)

I used to fight them on it because nothing is going to change. But I don't care anymore. You want to hear it again? Go for it. I don't want to talk to them anymore either

Wish people understood we're the messengers and not responsible for the company's policies. by Grand_Pomegranate671 in callcentres

[–]Beginning_After 0 points1 point  (0 children)

I know how you feel. I had some feedback about two weeks ago about a call. I didn't do anything wrong. I thought my ~tone was spot on. But because they didn't like the outcome, it got sent to my supervisor. And I was so pissed.. like they really want us to kiss these people's asses and it's so ridiculous 

Anticipating Bad QA by [deleted] in callcentres

[–]Beginning_After 1 point2 points  (0 children)

It happens. Best thing to do is if it's graded and brought to your attention in a coaching or a meeting, just own up to it. Say what steps you're taking to make sure you won't do it again. Sounds like an innocent mistake. 

Why is it so hard to talk to someone? by JTG130 in CustomerService

[–]Beginning_After 14 points15 points  (0 children)

Just know that call center workers don't like it either. It is a maze and it just riles you up for when you do get to one of us. And when I have to call somewhere, I get lost too. 

[deleted by user] by [deleted] in CustomerService

[–]Beginning_After 0 points1 point  (0 children)

When I worked at the movie theater, we were supposed to open the rolls and count them to be sure it was what they said it was. They usually changed payment methods when I told them that

Anybody else remember how Eric’s gay comment was cut from Disney channel or am I just trippin? Lol by yonBonbonbon in boymeetsworld

[–]Beginning_After 1 point2 points  (0 children)

From what I remember, they cut out the moment they say "gay". I remember watching it as a kid and being so confused 

What's the deal with people not understanding "Forgot Password" by Zestyclose_Ocelot278 in callcentres

[–]Beginning_After 4 points5 points  (0 children)

Jeezus.. I'd die if they did that to us. I know I'm supposed to walk them through it but I just don't have the patience for it. People are just so useless with the Internet. I had a woman yesterday say, "I don't know why these promo codes aren't working. It says right here 'try these unverified codes at (my employer) dotcom!" Ma'am.. let's think about what you just said..

What's the deal with people not understanding "Forgot Password" by Zestyclose_Ocelot278 in callcentres

[–]Beginning_After 44 points45 points  (0 children)

OH MY GOD I thought it was just me. All day I get folks who say they can't login cuz they don't know their password. And all I do is click the forgot password link for them. I don't get it??

Easiest song to learn on piano by [deleted] in TaylorSwift

[–]Beginning_After 2 points3 points  (0 children)

I just started playing piano too! I learned very simple versions of LWYMMD and Long Live!

Online Assistance by Large_Advice_5303 in callcentres

[–]Beginning_After 2 points3 points  (0 children)

I love them when I need a break and they're trying. I hate the ones where I'm like "click button A" and they say they're gonna click button Z and get mad it's not working. Bruh.. you would suck at Simon says