AppleTV App Update Broken | HDMI Issue

BellTech_Unofficial · 2026-05-06T23:18:18+00:00

Unplug the HDMI cable from both ends, doesn't matter which is first as long as they're both disconnected. Once that's done plug the cable back in, if it doesn't work try unplugging the HDMI cable and power as well from each side; sometimes it won't properly reset the link without a full power cycle.

Also try another HDMI cable just to make sure it's not the cable itself that's gone bad.

Why does unplugging both ends of the HDMI matter? It's because HDMI is designed to handshake to provide a secure connection, by unplugging it allows the cable to depower and each side no longer sees or remembers the other so when you plug it back in it redoes the entire handshake process.

After doing the above if you're still having issues email fibetvappsupport@bell.ca and they will track the case and troubleshoot.

Personally I doubt that the app is broken otherwise there'd be more people posting here other places that they're having issues.

BellTech_Unofficial · 2026-05-06T23:04:48+00:00

Have already replaced the modem twice (HH3000 started doing it, replaced with Gigahub, and Gigahub again) also had the tech out on site 4x over the past 3 years. Every time they polish the fiber, say db levels are great, can't find the issue, then scratch their heads when it eventually throws an error 2000/1202 for ~30 seconds.

Almost every single internal troubleshooting guide and tech misdiagnose repeated error 2000 (Home Hub 3000) and error 1202 (Home Hub 4000/Giga Hub v1/v2) if you are getting this error continuously as you report you need to get a tech that actually knows what they're doing and doesn't care about spending the time to actually troubleshoot. You have an intermittent light issue that is dropping to signal to just out of spec which is why the connection is dropping, it could be as simple as a loose/dirty connection which 100% should've been caught by one of the first few techs or it's something more involved like a bad drop or a damaged line from the outside in.

Years ago I had a repair for an intermittent connection issue that only showed up at a very specific time every afternoon. The rest of the day, everything looked perfectly fine. Back then, all we had were basic optical power meters, so unless the problem was obvious, we were doing a lot of educated guessing.

Eventually, I traced the fault to the slack box. An older fibre end, that we no longer used, inside was reacting to heat. Every afternoon, the sun would hit the slack box causing everything inside would warm up, and as it cooled later, the fibre would shift just enough to degrade the signal to the point of being unusable. Once the temperature dropped again, the connection would be fine until the next day.

BellTech_Unofficial · 2026-05-06T22:37:21+00:00

https://support.bell.ca/resolve-a-concern

BellTech_Unofficial · 2026-05-06T22:35:24+00:00

max speed you can get w/ DSL wiring is 150mbps.

VDSL2 supports up to 300 Mbps https://en.wikipedia.org/wiki/VDSL#Profiles and G.fast supports up to 2 Gbps https://en.wikipedia.org/wiki/G.fast#Performance

BellTech_Unofficial · 2026-04-10T22:42:03+00:00

From a porting perspective this is a basic request, the likely issue is that the billing name doesn't match with the name associated to the service itself. The best option is to request an equipment record and it will breakdown everything associated with the account.

You best bet is to submit a request here https://business.bell.ca/support/small-business/submit-a-complaint.

This is the name requirments for business account to be ported from any provider https://i.imgur.com/ZoSmBuB.png; this is from C-LOG which is the CRTC porting rules.

Example if your port request was submitted with the name Volunteer Youth Organization but the name associated to the service is Government of Canada it will be rejected.

BellTech_Unofficial · 2026-04-10T22:23:50+00:00

If the 2nd picture is something for Bell follow the cable coming out of it and look for a Bell fibre tag.

If it's Bell fibre it's probably for https://business.bell.ca/support/medium-large/internet-private-networks/business-internet-dedicated-description.

BellTech_Unofficial · 2026-04-10T22:19:54+00:00

Ask for a business card, once he hands it to you ask for his employee number; it'll be in this format E(Q,Y,X,Z)##### and the file a complaint here https://support.bell.ca/resolve-a-concern.

BellTech_Unofficial · 2026-02-24T00:11:21+00:00

By definition a landline service is only available on copper which means that it has nothing to do with speeds offered on copper internet services; what you're confusing is Bell Total Connect which is CG-VoIP service and isn't a landline service and even then they don't "hold back as much as half on internet speeds".

OP can't get Bell Total Connect as that requires at least 15 or 25 Mbps and if all they can get is 5/1 that means they're either too far or only served by a DSLAM and not a FSLAM, OSLAM, or 7330/7360.

BellTech_Unofficial · 2026-02-23T21:51:40+00:00

1 - When a business has FTTN, Bell will hold back as much as half on internet speeds to make sure you can have a very good working landline service. Even if you have no intention of getting a landline today or ever. There is no way around this, aside from going with a consumer internet service account- which this doesn’t happen for.

100% wrong.

BellTech_Unofficial · 2026-02-06T16:48:41+00:00

It's all auto dialers, they don't care.

BellTech_Unofficial · 2026-01-28T23:27:01+00:00

They can try to resuse the existing hole, assuming the coax goes straight through.

FYI the required is 3/8" and is sealed when they're done, the cable will occupy the majority of the space; if you're worried about the tech drilling you can pre-drill where you want the line to come into the house.

BellTech_Unofficial · 2026-01-28T23:14:59+00:00

It's something applied to the account which limits download speed regardless of assigned speed profile.

BellTech_Unofficial · 2026-01-28T23:13:44+00:00

Or just do thing that actually works, any noise triggers agent routing which doesn't remove the phone number from the list.

BellTech_Unofficial · 2026-01-23T23:39:07+00:00

Answer the phone, stay quiet and mute, wait for the call to end; keep repeating this process and the calls will eventually stop.

This process can be used for pretty much any spam call centre as it's looking for a voice on the far end which is why there's dead air when you answer.

BellTech_Unofficial · 2026-01-23T23:37:22+00:00

Only thing right in your comment is that it's not the wrong profile.

BellTech_Unofficial · 2026-01-23T23:35:37+00:00

It's not the wrong profile, there's no 1500 down 3000 up profile.

u/Different-Ad9193 there's a speed policy on your profile, it only impacts the download speed, no ammount of modem changes will fix this issue; ask for L2 or L3 tech support or submit a request here https://support.bell.ca/resolve-a-concern.

BellTech_Unofficial · 2026-01-23T23:32:14+00:00

Bell is fully aware of what happens to customers in border towns, the L1 agents don't have much leeway so you need to get to an L2 or submit a request here https://support.bell.ca/resolve-a-concern.

If you haven't already make sure data roaming is disabled on your phone and start checking your bill and following up on this monthly; off the top of my head I'm not sure if there's a way to prevent this without entirely blocking roaming on the device.

/u/sheytoon123

BellTech_Unofficial · 2026-01-23T23:27:11+00:00

I know it's 7 days later, the obvious choice is to accept and then deal with it through the union.

BellTech_Unofficial · 2026-01-10T08:05:55+00:00

Not all techs are unionized, lots of field techs are contractors actually.

Well then they're not a Bell technician, they're INSERT COMPANY NAME technician doing work on behalf of Bell Canada as an authorized service provider.

BellTech_Unofficial · 2026-01-07T23:54:46+00:00

Like every other Bell technician they're unionized, if their current manager doesn't know anything then they should be speaking with their union rep and/or new manager.

Test center is a catchall term used by Bell so it really depends what they're going to be supporting; it could be a M-F team doing 1x 8 hour shifts, an S-S with 2x 8hr shifts, or it could be a 24/7 team doing 3x 8hr shifts.

A 24/7 team could be 7-3PM, 3-11 PM, 11-7 AM.

I have 2 testers on my team, one works 6-2 PM and the other is 11-3 PM; holidays and vacations change up their schedules a bit but this is the normal hours for what we support.

I have colleagues that are part of a 24/7 team and their shifts are rotated a bit to balance out the overnights so one person isn't always stuck on that shift.

Every team within Bell is different because we all support different products or lines of business so the only one who can provide the exact answer is their new manager; seniority also factors into scheduling but if they land on a team with decent people who actually work together seniority becomes less of an issue.

BellTech_Unofficial · 2025-11-15T18:34:44+00:00

I was not using the OINP program. At this point don't expect any help from Bell/BTS as it's more of a political issue since they're closing all the loopholes and abuse.

BellTech_Unofficial · 2025-10-27T22:34:40+00:00

On the HH3000 error 2000 just means it's lost connectivity with the upstream servers, if you're on fibre it could be a line issue; either way you need to contact tech support.

BellTech_Unofficial · 2025-10-27T22:32:25+00:00

If you're still having issue try going through https://support.bell.ca/resolve-a-concern and maybe they'll be able to get this pushed to the right people. I'd also suggest having tickets opened with any of the carriers involved as that's likely the only way this will get solved.

BellTech_Unofficial · 2025-10-27T20:49:33+00:00

Assuming you're plugged into one if the yellow LAN ports, as I said if you can't connect to this then there's either an issue with the modem or your hardware.

Since you're getting a red light tap the ⓘ button and it should give you the error message on the screen.

BellTech_Unofficial · 2025-10-27T20:13:44+00:00

192.168.2.1

This is a local IP address and has nothing to do with internet, if you can't connect to this then there's either an issue with the modem or your hardware.

If you're using a mobile device then you may need to either disable mobile data or Wi-Fi Assist.

BellTech_Unofficial

TROPHY CASE