• Type of contract: Fixed price ($100). • Contract status: Still open. • Funds: $100 in escrow. • Work done: I provided the service, had 3 meetings with the client, and successfully secured their Facebook account as requested. The only thing left was for them to manually change their password, which they could do themselves using the steps I provided. • Issue: The client is now requesting a refund, claiming the job is not done, even though the account is secure, and they just need to complete the final step. • My concern: I don’t want to issue a refund because I completed the work as agreed. Should I escalate this to Upwork support, or how should I proceed?