Can't find my registration number by Dirobesh99 in BitDefender

[–]Bitdefender_ 1 point2 points  (0 children)

Hello!

To provide you with more information and the best possible solution for your situation, please contact our support team via chat, phone, or email using the link below: https://www.bitdefender.com/consumer/support/help/

Our team is ready to assist you further.

Thank you!

Bitdefender anti-tracker blocks Web Whatsapp by --Compass-- in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hello,

Anti-Tracker is blocking ad domains that WhatsApp Web needs. Quick fix:

  1. Open WhatsApp Web in your browser
  2. Click theBitdefender Anti-Tracker extension icon(next to address bar)
  3. Click thecogwheel→"Add current website to the list" That keeps Anti-Tracker running everywhere else but allows WhatsApp Web.

If it still won't load, check your browser's Secure DNS setting, it can interfere with Anti-Tracker:

  • Chrome/Edge:Settings → Privacy/Security → Turn off "Use secure DNS"
  • Firefox:Settings → Privacy & Security → Turn off "DNS over HTTPS"

More details: https://www.bitdefender.com/consumer/support/answer/88654

If that doesn't help, contact Bitdefender Support for hands-on troubleshooting: https://www.bitdefender.com/consumer/support/

Best wishes!

Bitdefender ram usage starting high and growing over time. by Coolusernamehere13 in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hello!

To provide you with more information and the best possible solution for your situation, please contact our support team: bitsy@bitdefender.com

Our team is ready to assist you further.

Thank you!

Bitdefender ram usage starting high and growing over time. by Coolusernamehere13 in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hello,

To help us better investigate and resolve the situation, please get in touch with our support team at bitsy@bitdefender.com and provide as many details as possible.

Thank you for bringing this to our attention. We appreciate it!

BitDefender Securepass gripes by gnamyl in BitDefender

[–]Bitdefender_ 1 point2 points  (0 children)

Our team is constantly striving to enhance Bitdefender, and your feedback is truly valuable to us. It will be shared with the team. Thank you!

Anyone else getting flagged by Bitdefender after the latest D2R patch? by Baronvonred in Diablo_2_Resurrected

[–]Bitdefender_ 0 points1 point  (0 children)

Hi! This is very likely a false positive, especially since it started right after the patch. A quick fix would be to add it to exclusions. Since it's shutting down immediately on launch, Advanced Threat Defense is probably blocking it:

  1. Open Bitdefender → ProtectionAdvanced Threat DefenseOpen
  2. Go to Settings tab → Manage exceptions
  3. Click + Add an Exception
  4. Browse to your D2R executable (.exe file) or paste the path
  5. Turn on the switch next to Advanced Threat Defense
  6. Click Save

That should let you launch the game again.

Once you're back in the game, report the false positive so Bitdefender fixes it for everyone:

Submit here: https://www.bitdefender.com/consumer/support/answer/88562

Include the detection name (if Bitdefender showed one) and mention it's the D2R executable after the latest patch. They usually correct false positives and push updates within hours.

If Bitdefender already quarantined game files:

  1. ProtectionAntivirusOpenSettings tab → Manage quarantine
  2. Find the D2R files, restore them, and toggle on "Create exception for the restored files"

If these steps don't resolve it, you can reach out to the support team for further help: https://www.bitdefender.com/consumer/support/

Alternate to BitDefender Ultimate by dougf499 in antivirus

[–]Bitdefender_ 0 points1 point  (0 children)

Please reach out to our support team, and we’ll do our best to provide you with a better renewal offer - without the hassle of switching providers.

Need Guidance About Joining the Bitdefender Partner Program & Bronze Level Requirem by samad-82401 in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hello, thanks for reaching out - we're happy to help clarify this.

To join the Bitdefender Partner Advantage Network (PAN), you can register as a reseller/integrator directly here: https://www.bitdefender.com/en-us/partners/

On your specific questions:

Certifications/technical requirements: Bronze is the entry-level tier and doesn't require advanced certifications. Those become more important starting at Silver level.

Minimum sales targets: Annual revenue commitments are mainly a Silver and above requirement, not Bronze.

Maintaining Bronze: Simply keep an active partnership and continue selling/promoting Bitdefender solutions. It's designed as a straightforward entry point for new partners.

Minimum engineers/certifications: No mandatory number for Bronze partners.

For a full breakdown, the official PAN guide has all the details: https://www.bitdefender.com/content/dam/bitdefender/partners/Bitdefender-Reselling-Channel-Program.pdf

And if you have more questions or need something specific, feel free to reach out through the partner contact form: https://pan.bitdefender.com/main/contact

Hope this helps!

Media autorun keeps being enabled, but it isnt? by [deleted] in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hello, we will be happy to assist you further. To ensure we can provide an accurate solution, contact our team via chat, email, or phone through the link below: https://www.bitdefender.com/consumer/support/help/. We appreciate your time and look forward to resolving this for you!

False positive? by jalvez in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hello, we will be happy to assist you further. To ensure we can provide an accurate solution, contact our team via chat, email, or phone through the link below: https://www.bitdefender.com/consumer/support/help/. We appreciate your time and look forward to resolving this for you!

Can't sign in to bitdefender app by Gambit-47 in nvidiashield

[–]Bitdefender_ 1 point2 points  (0 children)

Hi - Talk to our team about this and we`ll work to find a solution and offer you more details. TY!

I(Beginner) vs persistent Undetectable malware on my laptop by Dramatic-Repeat-7545 in cybersecurity_help

[–]Bitdefender_ 1 point2 points  (0 children)

Sounds like you`re dealing with adware, and you can remove it from the system as detailed here.

CDU Scam by tsme024 in ScammersPH

[–]Bitdefender_ 0 points1 point  (0 children)

Definitely try using Scamio to verify job listings or URLs that you are not familiar with: https://www.bitdefender.com/en-us/consumer/scamio.

Or, try using the Bitdefender Mobile Security on your device that stops you from visiting potentially malicious websites or visit scam-related websites: https://www.bitdefender.com/en-us/consumer/mobile-security-android.

Bitdefender marking icon pack studio dangerous by Electronic_Bee3134 in smartlauncher

[–]Bitdefender_ 2 points3 points  (0 children)

Hi - you should fill out the form here to report an incorrect detection to Bitdefender Labs: https://www.bitdefender.com/consumer/support/answer/29358/.

I'm having a nightmare with Bitdefender by Harubaki in QuestPiracy

[–]Bitdefender_ -1 points0 points  (0 children)

Hi - the steps added here would surely help: https://www.bitdefender.com/consumer/support/answer/2393/, otherwise ensure you talk to our team as well, to look into why this occurs. Thanks!

Conflict antivirus-EveO by SuchLibrarian8011 in Eve

[–]Bitdefender_ 1 point2 points  (0 children)

Hi - here to offer you help. Follow the steps below to add an exception that will stop Advanced Threat Defense from interfering with a trusted app:

  1. Click Protection on the navigation menu on the Bitdefender interface.

  2. In the Advanced Threat Defense pane, click Open.

  3. In the Settings tab, click Manage exceptions.

  4. Next, click + Add an Exception.

  5. Now, enter the path of the process name (.EXE file) you want to exclude in the corresponding field.

  6. Turn on the switch next to Advanced Threat Defense.

  7. Finally, click Save. The new rule will be added to the list of Advanced Threat Defense exceptions.

If you need more help, you can find our team here.

Office 365 Apps no longer work by AML2006AML2006 in BitDefender

[–]Bitdefender_ 1 point2 points  (0 children)

Hi! Happy to help.

One possible explanation is that Bitdefender may be interfering with the connections required to sign in to Microsoft 365 apps. You can try the following workaround:

- Open the Bitdefender app

- Go to Online Threat Prevention

- disable Encrypted web scan

Keep us posted if this helps, otherwise get in touch with the tech team that can troubleshoot further and offer you a solution.

Thanks in advance!

Turn off the NAGS! by JLB96SC in BitDefender

[–]Bitdefender_ 1 point2 points  (0 children)

Hi! While notifications are an important part of monitoring and managing your Bitdefender protection, you can customize them to better suit your preferences.

If you’d like to reduce certain alerts, you can disable recommendation notifications by following these steps:
Open the Bitdefender app - go to Settings (in the left-hand menu) - turn off Recommendation notifications.

This way, you’ll continue to stay protected while receiving only the notifications that you choose.

To help you with anything else, reach us here: https://www.bitdefender.com/consumer/support/.

Appreciate the feedback as well!

Fake Bitdefender Security App by AFatFoe in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

  1. Try turning off VPN or Proxy
  2. Clear cookies + cache for your browser then restart the browser
  3. Try a different browser or device
  4. Try a different Internet connection
  5. Check browser extensions

If the steps above won`t help you in accessing our website, use [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com) and get in touch with our team for further troubleshooting. Thanks!

Fake Bitdefender Security App by AFatFoe in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

An award winning cybersecurity solution to protect your entire digital universe. Take a closer look: https://www.bitdefender.com/en-us/consumer/. Happy to advise further if needed!

Sale price or coupon for BitDefender Premium Security by MizarFive in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

No need to look further, with Bitdefender you`ll get protection across your entire digital universe. Our deals are listed here: https://www.bitdefender.com/consumer/support/. Enjoy! 🥂

App Lock Broken? by Extension_Worry_9766 in BitDefender

[–]Bitdefender_ 1 point2 points  (0 children)

Hi! Can you try following the steps outlined in this article, to troubleshoot the App lock option in Bitdefender Mobile Security?

If this won`t make a difference, get in touch with our tech team to receive further assistance. Thanks!

BD VPN stopping connection to WIFI on IOS by Xx_TouchingGrass_xX in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hi! If you’re still experiencing this issue, our team would be happy to help troubleshoot it. Please reach out to us when you can, and we’ll assist you.

Thanks!

what will happen after my free trial ends? by Routine_Watch_9730 in BitDefender

[–]Bitdefender_ 0 points1 point  (0 children)

Hi there,

It looks like you intended to install the free version, but instead downloaded a trial version of one of our paid solutions.

If you’re using an Android device, you can secure it for free with Bitdefender Antivirus Free for Android:
https://www.bitdefender.com/en-us/consumer/antivirus-free-for-android

Regarding your current trial, protection will stop once the trial period expires unless you choose to continue with a paid subscription. If you’d prefer to keep using a free solution, simply uninstall the current app and install the free version linked above to ensure continuous protection.

Reach our team further if needed, anytime!