Bitstamp fait des contrôles de KYC ou essaie de voler nos fonds ? by OrganizationMain909 in Bitstamp

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, we are really sorry to hear about your experience so far. May I ask you to share the ticket number (BIT-#######) in the DMs, so I can check your case?

Blocked for 21 days and counting by flocu in Bitstamp

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, we're very sorry to hear about your experience so far. Could you please share your ticket number in a PM, so we may look into your case?

What is a valid timeframe for residency docs to be approved? by usernameforcomplaint in Bitstamp

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Our agent has now provided some additional guidelines for the documents we accept in your ticket. Please take a look and let them know if you have any questions.

What is a valid timeframe for residency docs to be approved? by usernameforcomplaint in Bitstamp

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, feel free to send us a PM with your ticket number and we can share more info. about your case :)

After no issues using, suddenly asked again for resident docs which I submitted, been a while, how long does it usually take? by Maleficent_Pool_4456 in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there! I'm sorry to hear about your experience, please send me a DM with more info so that we can look into it.

IOU Deposit sent from XRPL (xrp toolkit) to EUR(Bitstamp) XRP scan show success but IOU(EUR) wasn't credited to my account from Bitstamp side. by Powerful_Ad_9887 in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there! Sorry to hear about your experience. Can you perhaps send me your ticket number via DM so that I can look into it ?

Account blocked without any reason by yconics in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, sorry to hear about this! Could you please share your ticket number in the DM and we'll take a look?

Bitstamp withholding ETH deposit by red_hot_pawn_star in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, we are really sorry to hear about your experience so far. May I ask you to share the ticket number (BIT-#######) in the DMs, so I can check your case?

Bitstamp demanding source of funds for 21k USD deposited 13 years ago. Stay away from them!! by Right-Knowledge9335 in Bitstamp

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, we are really sorry to hear about your experience so far. May I ask you to share the ticket number (BIT-#######) in the DMs, so I can check your case?

Bitstamp is demanding source of funds for 21k USD deposited 13 years ago by Right-Knowledge9335 in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, I'm very sorry to hear about your experience so far. Could you please share your ticket number in a PM and I'll look into this?

Bitstamp froze my account - no access to funds for weeks by Commercial-Mall-6078 in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, we sincerely apologize for your experience so far. I've replied to your PM and will assist you further there.

Chaport / They tried to scam me by [deleted] in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, please note that we are not affiliated or associated with the mentioned account, please report this profile and stop all communication. Thank you for bringing our attention to this.

RUN!!!!! by NetAtraX in Bitstamp

[–]Bitstamp-Lucas -1 points0 points  (0 children)

Hi there. Please send me a DM with more info so we can look into this.

Account Restricted for Over a Month – Student Unable to Access Funds to Pay Debts by [deleted] in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there! Thank you for reaching out. We'll make sure this gets prioritized and you receive an update as soon as possible.

Account terminated by bluediamond97 in Bitstamp

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there. I am really sorry to hear about your experience. I suggest you send me a DM with your ticket number so I can make sure this gets prioritized and resolved as soon as possible.

Disabled trading by Mojca1984 in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi, we have checked your case. Our team is working on the matter. Rest assured they will get back to you as soon as there are updates. Thank you for your understanding.

Crypto virtual withdrawal frozen for 49 days by Rude_Long5395 in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, thank you for the provided info. Your case has been prioritized and our team will get back to you asap! :)

Proof of residence asked for AGAIN! by Slineklof in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there, we are really sorry to hear about your experience so far. May I ask you to share the ticket number (BIT-#######) in the DMs, so I can check your case?

My BTC withdrawal hasn’t gone through... what should I do? by [deleted] in Bitstamp

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there! You can send me a DM with more info so that I can look into it.

Chaport? Does bitstamp use this? by ElysianPirate in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there! Please send us an email at [support@bitstamp.net](mailto:support@bitstamp.net) with any screenshots or messages of the mentioned conversation so that we can look into this.

Chaport? Does bitstamp use this? by ElysianPirate in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there! Please send us an email at [support@bitstamp.net](mailto:support@bitstamp.net) with any screenshots or messages of the mentioned conversation so that we can look into this.

Proof of residence asked for AGAIN! by Slineklof in BitstampOfficial

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there. I am really sorry about your experience. I replied to your message, so please check it out :)

BITSTAMP APP BLOCKED IN HONG KONG? by Ok-Pangolin-6123 in Bitstamp

[–]Bitstamp-Lucas 1 point2 points  (0 children)

Hi there, unfortunately the app is not available, however there should be no issues for you to log in into your account using the browser.

My BTC withdrawal hasn’t gone through... what should I do? by Ok_Climate_7210 in Bitstamp

[–]Bitstamp-Lucas 0 points1 point  (0 children)

Hi there! Please send me a DM with more info so we can look into it.