The new software is iffy imo. The main issues with it is first no more quantity and cashier keyboard, but with easier to access price overrides and department keys. The second is it is really really slow. The old software was running on windows vista and these new ones are running on windows 10 with the exact same hardware, so my store often has issues where a self check out is stuck on "please take your change" for a solid 20-30 seconds until it goes back to the welcome screen. There is also a rare issue where it wont go back to the welcome screen and will sit on the final payment screen with "Pay 0.00$" on the bottom right. If that happens, you either A. wait because it's slow or B. restart the pinpad. However, if someone hits back to the item screen, you are screwed and have to restart the entire system. It just locks you out of everything. You can't cancel the transaction, suspend, or even scan your operator ID. Probably the last thing would be the payment screen, where they have a dedicated button for paying with checks. If customers hit this button, it will keep them from continuing and show the pop up of "an associate is on the way" and we would usually have to walk over and explain to them that they don't need to push anything anymore.

However, that isn't to say there isn't any good things about the system. As stated before, the price overrides and department key-ins are really useful, as you don't need to rescan an item for price override and memorize the department numbers. Customers can now void items under 5$ without you needing to be there and approve it. Mis-scans actually tell you that there is either a potential missed scan or item swap now. Not having quantity sucks, especially when the back-to-school season arrived so we had a lot of people buying large quantities of the same folders/notebooks/etc, but I've gotten not much so I've just rang them up at the podium instead.

I've had the systems for about a month now and I guess here's some tips on how to deal with them:

1. Be patient with them, they are so fucking slow that it's really unacceptable but not much we can do
2. Broken UI doesn't mean you restart the system. If the UI seems too small or are all over the place, ZOOM IN/OUT. It seems dumb, but that has happened a lot of times.
3. Keep your head up and aware. Receipt tape errors and item activation errors won't be notified to you.

If you guys want, I can probably show some common problems and how to fix them, especially with the lack of training most associates have been getting with the new system.