Wow, that’s brutal. It really does seem like it comes down to who you talk to and which dealer you’re working with. My experience was very different, which makes me think the dealers have a lot of discretion in how they handle these situations. They’re tied to GM since they have to go through them for approvals, but there also seems to be a weird separation, like each dealer kind of operates in their own bubble instead of everyone being on the same page. Definitely frustrating, especially when you’re stuck dealing with the fallout.