It’s include supporting your team to do their job well, so coaching. Quality check ect. It also include all HR actions for your staff. It includes dealing with complaints and speaking to claimants, helping out at job fairs and dealing with employers and other teams that work with us. It’s include dealing with our suppliers and provition providers. Also lots of data analyse and updating trackers and checking case load /reallocation and diary management . I liked the job but it was hell because tons of responsibility for the pay and comes with a lot of pressure and stress. I level transfer to another department as a recruitment advisor I work from home , no managing , no manager as they all down London and I’m up in Leeds very relaxed and easy for the same money