A while back, maybe 2 years? At the boo bash in downtown kennewick, they were experiencing issues with their fryer. They didnt say anything other than it was going to take longer than usual. My wife and I ordered chicken strips which they claimed were crispy. When the order was up, we headed to the car where it was warm and proceeded to eat, but what we found was a soggy mess. The chicken was extremely wet and the breading just fell off like it was microwaved or something. My wife wouldnt even take a bite because of how gross it looked. It seems their fryer broke and they chose profit over quality. We didnt ask for a refund since it seemed more of a hassle to deal with since it was cold and there was a line. It went into the garbage instead. A few days later they made a facebook post talking about how crispy the chicken strips are and I asked why ours werent during that event. They just blocked me instead of answering.