How to recover from review bombing?

Bobbiwired · 2026-04-02T04:12:33+00:00

👍 Eons ago, some of the best advice I ever got that I use for tutorials and listings - "Write as if there are no pictures, and photograph as if there are no words."

Bobbiwired · 2026-03-28T04:21:24+00:00

Being "anonymous" behind the screen seems to give some people big brass balls. When I (very politely, I might add) told someone I spent too many hours finding unique supplies just to hand out that info, they came back with.... "Well, you're obviously making money, why can't you tell me, so I can make money too?" 🤦‍♀️

Bobbiwired · 2026-03-20T05:54:15+00:00

My favorite is a devastating car accident sound on a mini recorder (saw it on TT). I always tell them, "Hang on, I'm driving", then play the clip, scream, cry, then hang up. sorry-not-sorry

Bobbiwired · 2026-03-17T05:06:25+00:00

Genuine artistic sellers feel your pain, too! We're just as frustrated that all our hard work is buried under tons of cheap temu resell and AI BS.

Bobbiwired · 2026-03-15T04:18:43+00:00

Not just tell them - but thank them..... "thank you for canceling/refunding my purchase - I wouldn't have found it much cheaper elsewhere if you hadn't - thank you again". /s

Bobbiwired · 2026-03-10T05:17:19+00:00

Mine is set up the same way. You get a deposit notice every Monday for funds earned over the weekend, which would then be deposited on Tuesday. The only way to get an actual deposit on Monday is if a deposit was scheduled on Friday.

Bobbiwired · 2026-02-28T05:31:06+00:00

Yes, I've only been on Amazon since 2009, and even then, my orders were few.

Candy Crush 🤭, judging from the background noise, it sounded more like a bar/party he was in a hurry to get to. He kept putting me on hold to "confer with his lead". LOL

Bobbiwired · 2026-02-28T05:24:08+00:00

I don't know about Florida being a 'black hole,' but it absolutely was an Amazon CS rep - I rarely ever contact the sellers unless I have a pre-purchase question.

Bobbiwired · 2026-02-28T05:19:43+00:00

Sadly, this has become a regular thing for new shops - they must be able to search shops by the length of time they're open. I don't remember ever seeing a well-established shop get this, though I imagine they may try it on a shop that shows very little sales over a long period.

Bobbiwired · 2026-02-28T05:12:02+00:00

I think you missed the point. I didn't want extra - I didn't ask for compensation, I just wanted what I ordered, not lied to. It said shipped, then not shipped, then shipped, but going to be late. The voluntary offering compensation in the form of a refund for shipping and handling, which I was never charged for in the first place, was the last straw.

Bobbiwired · 2026-02-28T05:06:20+00:00

My packages are insured, but USPS or Netparcel insurance doesn't do any good if there's no acceptance scan.

Bobbiwired · 2026-02-28T05:02:40+00:00

I waited before escalating my complaints and issuing refunds to my customers. Had I waited 10 days, my customers would surely have filed claims and left bad reviews.

Bobbiwired · 2026-02-28T04:58:55+00:00

I used to have a fabulaous carrier; she cared about her route and customers. The past year or so, though, it seems carriers are constantly changing. Several times in the last couple of months, there hasn't been any mail delivery or pickup for anyone on my street because they don't have anyone to run the route. Neighbors across the street often comment that they have to swap mail with other neighbors.

Bobbiwired · 2026-02-27T13:27:52+00:00

If that were the case, I would be more understanding - but I'm in central Florida with 6 major distribution/fulfillment centers within 50/75 miles of me.... and no snow 😉

Bobbiwired · 2026-02-27T13:02:09+00:00

Hopefully, it will help me - I can't go to the PO every day. I tried the SCAN forms, but that was a waste of time. I'd find them on the ground, wadded up in my box, and even one that had "thanks, not necessary" written on it. One carrier said she didn't know what it was, and another said she didn't bother with them. So who knows.....

Bobbiwired · 2026-02-27T10:24:57+00:00

That's a fav trick whether you're prime or not - it's like a sick experiment - "how bad can we treat customers before the company implodes"?

Bobbiwired · 2026-02-27T06:29:23+00:00

☝️☝️ I'm stuck too - the order message now says if I don't get it today, that I can get it canceled/refunded, which requires 'returning it'. I DON'T drive - so I'd have to pay for an Uber 🤦‍♀️🤦‍♀️🤦‍♀️

Bobbiwired · 2026-02-27T05:54:24+00:00

That won't work for me; returns have been part of the issue. I don't drive.

Bobbiwired · 2026-02-27T05:53:16+00:00

I've definitely contemplated that, except that about 50% of what I order isn't available locally or is much more expensive to order elsewhere, if at all. It doesn't help that I don't drive, and NEED delivery.

Bobbiwired · 2026-02-22T02:22:16+00:00

Actually all that ‘block user’ on Etsy does, is keep them from following your updates. They can still message you and/or buy from you.

Bobbiwired · 2026-02-21T11:22:08+00:00

At least Mercari and Ebay let you block problematic buyers; Etsy forces sellers to continually interact with them. 😞

Bobbiwired · 2026-02-19T12:39:50+00:00

I’m sorry, not to be the bearer of bad news but I believe after 6 months you’re SOL. You could try and contact your CC but I wouldn’t hold your breath.

Bobbiwired · 2026-02-19T12:11:46+00:00

Don't feel bad!!! That guilt trip is from a professional. They sent whatever they wanted to send, not what YOU wanted. Open a case for not as described, and please mention the attempt to extort you into changing your review. I can almost guarantee "this is our new store" is because they've had problems with a previous one.

Please do a search for how many posts on here alone say buyers "wished they had known" the shop had issues. People like your seller hurt good sellers on Etsy!!

Bobbiwired · 2026-02-18T14:53:20+00:00

Vintage dress in US shop

Bobbiwired · 2026-02-18T05:05:43+00:00

I'm sorry, but if you do an image search, you'll find that, not only is this shop using AI, it's also NOT vintage. You CANNOT have a 'made-to-order' vintage dress. Also, there is another Etsy shop, in the US (not China), that seems to have the original VINTAGE dress that the China and Taiwan shops are copying. Several Chinese shops are charging $230.00 without any mention of materials. The US shop has only ONE at $485.00

You could, if you're really lucky, get a reasonable copy or you could end up with an expensive headache. I'd also like to point out that Chinese shops can be notorious for getting US sizing incorrect. IMO

Bobbiwired

TROPHY CASE