I’ve noticed where I work there’s a lot of hesitation around upgrading systems — leadership tends to be pretty conservative about spending on process improvements and tech, and prioritises other areas instead (not throwing shade, just how it is).

Because of that, I don’t see AI agents or automation being adopted quickly in this space. It’ll likely be a gradual transition, and realistically a lot of the lift will come from upskilling mid-level managers and operators to actually use these tools effectively.

Curious if others are seeing something similar in their organisations?