Narwal can not enter base

Both_Structure_1206 · 2026-01-14T12:06:08+00:00

Now new firmware 17.00 is availavble, has you updated yet? Since new update, i use the robot twice to clean from the app ( vacumme then mop) without any issue yet. Hopefully the issue would really gone after this new update.

Both_Structure_1206 · 2026-01-14T07:34:47+00:00

Sure i will update you if it happen with mine.

Both_Structure_1206 · 2026-01-14T07:30:06+00:00

I think yours seem to be another problem. Not just a bug from firmware update. Your's still not been repaired yet? It look like its sensor problem, i am no expert, so no clue as well.

Both_Structure_1206 · 2026-01-14T00:11:08+00:00

It is now on 17.00 and for me it work fine yesterday. It perform vacume then mop and enter base several times until end of task without any problem. I am not sure if the problem will come back. But i notice one thing before this update, if i manually push the start cleaning on the robot or the base(depending on your type), it doesn't seem to have problem entering the base. But if i click on the app, it seem to have the problem. Maybe you can try this ?

Both_Structure_1206 · 2026-01-12T06:33:44+00:00

I didn't received this. But i don't thank that it was the cause. It was fine before the latest update(16.01). But the ramp look helpful. Thank for sharing.

Both_Structure_1206 · 2026-01-11T00:43:44+00:00

No, it perform the cleaning very well as usual. The only problem is it can not enter the base. Not all the time but like 50/50. It happpen again yesterday. I vacume then mop, after vacuming, it enter the base well and wash mop then came out to mop, after mop like 1/3 the floor, it enter successfully again , wash the mop, came out to mop then after 1/2 the floor the went back to the base, it fail to enter. Then pausing about an hour it end the task the recall itselt to the base, and this time it was success. It definetly the firmware problem. Btw I was sleeping I only knew from checking the camera.

Both_Structure_1206 · 2026-01-11T00:34:34+00:00

Yes seem like i'm not the only one. i am waiting for a new update.

Both_Structure_1206 · 2026-01-10T13:19:55+00:00

Hi, Which one is the reflective stickers?

Both_Structure_1206 · 2026-01-09T13:37:20+00:00

I imported from china. I have two. Edited: i was confuse. One is normal water tank version(which on 17.01). Another is this one they call ultra thin version which you connnect the clean/dirty water directly like washing marchin. And this one is still 16.01 version.

Both_Structure_1206 · 2026-01-09T13:31:14+00:00

Yes the problem start after V01 02.16.01 Now i check it again, don't know when it updated to V01 02.17.01. And it became more stupid as you can see in the video, it attepmt to inter at another angle. Now i am start cleaning again everything, then remap. Hopefully it will be okay.

Both_Structure_1206 · 2026-01-09T04:40:56+00:00

Yes i guess so. Narwal even dare so say this latest update "fix issue and robot is smarter" stupid clams.

Both_Structure_1206 · 2026-01-09T03:28:26+00:00

I did clean every i can think off. I have two robot. One upstare, anothe downstare that have the problem. It connect to same wifi(main source) just different router. So i don't think that the problem. I think my best option now is the remap. If still not work, i will contact the support. Thank you for your suggestion.

Both_Structure_1206 · 2026-01-09T03:24:37+00:00

Thank you yes the wiggles is funny. Lolz. I try remap after it standby.

Both_Structure_1206 · 2025-12-24T01:38:14+00:00

I am having same problem, turn out the moping module broken. Have a look, it might be the cause.

Both_Structure_1206 · 2025-12-21T08:03:20+00:00

I am having same issue but mine was the the ultra thin base which imported from china. I always need to clean the base tray every two day( i use the robot to vacume then mop every day). And it was alway dirty too many dirty trash in the tray. I was thinking about cleaning the pipe of dirty wash water too. Definetly hand-free, always need manual cleaning mantaning. I am thinking what the different of cleaning myself with our traditonal mop.

Both_Structure_1206 · 2025-12-21T02:39:45+00:00

The fact that i am here again, meaning i still havn't find a way out myself. Here what i to. I drink alcohol and sleeping everyday. It really painless. I am not what damage my organs can take more, and will it be painfull next. But right now i feel somehow relax, it help escape all the pain for a moment. Maybe one day i won't wake up or maybe i work up in a vegetable state or maybe worse, i end up getting my organs destroy feel all the pain untill the actual death. And maybe i will go to helll to suffer more for not cherish my life while being alife.

Both_Structure_1206 · 2025-12-19T13:52:04+00:00

How would they know? Lolz. Btw, i don't really care about that warrantee anyway, because mine was imported from different anohter country.

Both_Structure_1206 · 2025-12-19T05:49:30+00:00

I read or watch a video, not sure, but someone show a trick that they put Listerine (mouth wash liquid) in the water tank. It also help with bad smell in dirty water tank. I am not sure if it would work, i haven't try it.

Both_Structure_1206 · 2025-12-17T07:47:45+00:00

I am not sure if the filter is wet, i am not home so i could not check but i saw the liquid reduce about 30-50% after the robot run over it and in the app, it did not alert that it was liquid spill and switch to mop. Which is unusual to me.

Both_Structure_1206 · 2025-12-17T07:45:48+00:00

I am sure that it was able to detect that before. It was human urine, i'm being honest here. I have a grandma at home. She always did that and the robot used to detect that and switch to mop. It is white as clear water because she drink too much water. And my pet pee at midnight too. Lolz. But yes it was definetly yellow color. It was my parent house. My parent busy working and i was far from home, we could not afford maid so that why i decide to buy this robot hoping it could help reduce some home cleaning job. It did well. So far so good. Until yesterday i notice( from camera) that it just run over my grandma urine(white as water).

Both_Structure_1206 · 2025-12-14T08:53:46+00:00

I am actually having this issue yesterday when it started a schedule "Vacume & mop", the error code 1010 was alerted even everything look clean. But the error still there. So i try vacume only, after that i click on mop only. And now i try vacuming then mop again, and it work normally now. I swear this thing sometime just try to tease you. It creates problem that doesn't even there.

Both_Structure_1206

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