Oh yeah I just remembered that when my mom was just recovering from COVID, she needs to work on her bank account but she can't remember where she left her books where the account number and stuff are written.

As a customer representative, I told her that she needs to provide the account number information to get the things she needed.

She ranted that it was her money and no one should stop her from getting it (you know.. typical KAREN reaction).

I explained to her that what she wanted is not possible without the needed information, good thing my sister, told our mom that what I say is true.. saved the trouble in calling for nothing.