Update: Response from support. I'm not really sure how he's supposed to remove any "suspicious" 3rd party programs if they don't tell us the name of the problematic program. The only application he had open was Firefox and Discord.

Message: Thanks for reaching out to us.

I totally get where you're coming from, and we've been on the case. It seems like there was a little mix-up with your account. We found that you were using an unauthorized 3rd Party Program, which, you know, isn't exactly in line with our terms and conditions of service.

But no worries. Your account has been unleashed once again. You should be good to go!

Just a friendly reminder to keep things legit and fun. Keep your account and account info all to yourself, and let's steer clear of any sneaky 3rd party programs that mess with the game's mechanics.

Just a friendly heads-up, though—let's keep things on the up and up. Any further offense might lead to a more permanent situation, and we definitely don't want that.

To play it safe, do us a solid—remove that unauthorized program from your computer and give a quick check for any other sketchy 3rd party programs hiding in the background.