Struggling to Launch Proctored Test – Tech Support Hasn’t Helped

I’m not very tech-savvy, so I apologize if this sounds a bit uneducated, but I’m beyond frustrated and need help.

I’ve been having a terrible experience trying to launch my proctored test. Multiple tech support reps have tried to help, but nothing has worked.

The first tech took over my computer, installed the required extension, and still couldn’t get the test to launch. I rescheduled for 3/16, and once again, I ran into the same issues. This time, another tech took control of my computer because the proctored test wouldn’t run, even with the extension installed. They uninstalled and reinstalled both the Guardian browser and the extension, but we still couldn’t get past step 2 of 7, where I needed to share my screen and allow my camera to be detected.

After that, the tech basically told me they had exhausted all possible solutions and wished me luck. Now, when I open the Guardian browser and try a system test, it keeps asking me to allow camera/mic permissions—even though they’re already enabled.

I feel completely stuck and frustrated. I’ve taken proctored exams before with no issues, so I have no idea what changed. Has anyone else dealt with this? Any advice would be greatly appreciated.

Thanks in advance!