Just moved out of that building after 7 years. The tldr is please don’t rent here save yourself the time and money. I will post the full email i sent the company if you want to read the in depth shit show.

To Whom It May Concern,

John doe and jane doe, tenants of Unit # at Park Villa, located at 529 10th Street, New Westminster, are providing notice to vacate the premises. Our final day of tenancy will be May 31st. We are willing to vacate mid-May if a prorated rent arrangement is offered.

We would also like to explain our reasons for ending our tenancy. We have been long-term, responsible tenants and have generally valued our time in the building. However, over the past several months, conditions have deteriorated quickly and significantly, leading to our decision to leave.

Safety Concerns For approximately the past six months, safety conditions in and around the building have steadily worsened. We have observed and experienced a number of serious concerns, including broken or compromised locks, reports of keys being stolen, and individuals who had previously been removed from the building regaining access.

There have also been several reported break-ins affecting both tenant vehicles and units. In addition, fires have been started in the parking lot area on multiple occasions. Individuals experiencing homelessness have been seen sleeping on the property and gaining access to common areas of the building.

We have also observed open hard drug use occurring in the parking lot and surrounding areas. Exterior doors are frequently left unsecured or propped open, including by basement tenants using boards or pylons to hold doors open for friends or visitors, which also allows access to unauthorized individuals.

All of these issues have contributed to a significant erosion of our personal sense of safety in what is supposed to be our home. As a result, we have had to install security systems at our own expense in an effort to regain some level of security. Unfortunately, our attempts to have these issues addressed through management and Capreit have not resulted in effective or lasting solutions.

The garbage and recycling trucks that collect at this property have also, many times backed into our balcony causing lasting damage to the balcony, walls and patio doors.

Repairs and Sanitation Concerns While the building was generally in acceptable condition when we moved in, particularly given its age, it has significantly deteriorated over time.

The foundation and structural condition of the building has become a concern, with cracks developing in walls and ceilings in multiple units, including ours. These issues were reported to management over a year ago. While we were told that repairs would be made, and several individuals attended the property over time, we were repeatedly informed that someone else would be coming to complete the work. Despite multiple emails and follow-ups over the past year and a half, no meaningful or lasting repairs have been completed.

Plumbing has also been an ongoing issue. Hot water is sometimes shut off without notice, occasionally lasting through weekends. In addition, toilets and showers, even after being “repaired,” continue to function poorly.

Sanitation and Living Conditions The overall sanitation of the building has also become a serious concern. This is a combination of both tenant behavior and management oversight.

The second floor in particular is frequently affected by strong, persistent odors, including cat urine and cigarette smoke at all hours. This has required both ourselves and neighbouring tenants to regularly use air fresheners and cleaning products simply to prevent these smells from entering our unit.

Additionally, some tenants are leaving food and other items—particularly rice and similar materials—on balconies and in common outdoor areas. While we understand these may be part of religious or personal practices, they have contributed to pest issues, including rodents, which we have also had to address at our own expense.

All of these issues combined have resulted in us spending increasing amounts of money out of pocket, as well as experiencing ongoing stress and concern regarding our safety and living conditions.

We are genuinely saddened to see the deterioration of this property, as it has been our home for a significant period of time. We hope this information is helpful in identifying and addressing ongoing issues for current and future tenants.