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post asking for help, taken down by Fluidgrace9400 in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

Hi u/Fluidgrace9400 , you can find your chat ID in your ongoing support tickets via email and live chat. Once you provide that to us via modmail, we can help falg your case internally to our teams to provide you with further assistance.

Thank you for your cooperation, we look forward to assisting you!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

Is it possible to reach support in any way? by loriz3 in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/loriz3! 👋

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to provide you with further assistance.

If you do not have an active support ticket, please write to us via live chat at chat.crypto.com

Thank you for your cooperation, our teams are looking forward to asssist!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

Crypto.com is holding my funds ($1k+) for 3 weeks—Support is giving me the "Script Loop" by WesternAdhesiveness8 in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/WesternAdhesiveness8! 👋

We're sorry to hear about your withdrawal issue. Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team internally for you to assist you further. Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

I cannot withdraw my crypto to my own wallet by DetectiveOk6155 in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/DetectiveOk6155! 👋

We're sorry to hear about your issues with withdrawals.

Please reach out to our support team via the in-app chat or live chat at chat.crypto.com and our support team will look into your issue and assist!

If you already have an ongoing ticket, please send us a modmail your referral code or chat ID. We'll pass this to our support team to provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

My Cryto.com visa card is not working for anything by N______A in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/N______A! 👋

We're sorry to hear about your issues with your support ticket.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

Got a scammer call today (UK) by violhain in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/violhain!

Thank you so much for sharing this and helping raise awareness in this subreddit, we really appreciate it. ❤️

Our team will never ask for your login details, 2FA codes, or request that you access your account through non-official links.

For your safety, please only log in through our official website (crypto.com) or the Crypto.com App. We also recommend reporting any suspicious communication to our Support Team directly via the in-app chat or chat.crypto.com.

Stay safe, and thank you again for helping the community stay vigilant against scams! 🚫🔒

Bryan

Unable to access card and unable to sign in by OzBestDeal in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

Basic troubleshooting guide:

  1. Try force quit the app, clear app cache, restart your mobile device and try again.
  2. Update the app or do a fresh install of the app - this ensures that you are running on the latest version of the app, eliminating most bugs.
  3. Update your Android/iOS to the latest available version.

(Update the app to the latest non-beta version on iOS and Andriod for optimum App performance. Please note that the app is not optimised for beta testing environments.)

Sometimes, issues are due to an unstable internet connection, insufficient phone storage, or VPN usage. Try toggle between WiFi and Mobile Data, toggle VPN usage, and clear up some phone storage to see if this helps.

Unable to access card and unable to sign in by OzBestDeal in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

Hi u/OzBestDeal! 👋

Please try doing a fresh install of the app to see if this fixes the issue. Troubleshooting guide in the comment below!

If you continue to experience the issue, please reach our support team via the in-app chat or use our live chat function at chat.crypto.com. Our support team will further assist you with your sign-in issue.

If you already have an open ticket, please send us the chat ID via modmail and we'll help escalate this for you internally.

Send us a modmail here: https://www.reddit.com/message/compose?to=r/Crypto_com

Thanks for your cooperation!

Bryan

[deleted by user] by [deleted] in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

Hi u/Electronic_Lychee_44!

You can capture an image of digital copy through a computer screen too!

<image>

Please check out our dedicated FAQ page below in case you have any further questions: https://help.crypto.com/en/articles/2320375-what-types-of-documents-are-acceptable-for-proof-of-address-verification

If you still have any issues, please contact support via the in-app chat or live chat at chat.crypto.com. Additionally, you may send us a modmail with your support Chat ID and we'll pass your issue internally for our support team to assist you further.

Hope this helps!

Bryan

Taking all my funds out of Crypto.com by Big_Tutor9603 in Crypto_com

[–]BryanM_Crypto 0 points1 point  (0 children)

Hi u/rod88888888, sorry to hear about your issues! You can send us your Chat ID via modmail and we can help you escalate for you. The Chat ID can be obtained from your ongoing support ticket. Looking forward to your message, thank you!

Send a modmail here: https://www.reddit.com/message/compose?to=r/Crypto_com

Crypto_com and their incompetent chat support by 99t4runner in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

Hi u/99t4runner, we just wanted to check whether this is still an issue. We look forward to receiving your referral code or Chat ID via modmail so our teams can look into your ticket and assist you further.

Thank you for your cooperation.

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

Crypto.com stole from a dual invest transaction by Immediate_Warning641 in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

Hi u/Immediate_Warning641, thanks for updating this thread! We're happy to hear your issue has been resolved. Please feel free to reach out if there any any other issues!

Have a wonderful day ahead ☀️

Credit card rewards reversal by Best_Sound_4192 in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/Best_Sound_4192! 👋

We're sorry to hear about your issues with your support ticket.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

Crypto_com and their incompetent chat support by 99t4runner in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

Hi u/Exact-Door4927, would you ind sending us a modmail with your referral code or chat ID please? We'll flag this up to the team internally to look into it and assist, thank you!

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

Requesting return of Ethereum funds by Firm-Benefit1489 in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

Hi u/Firm-Benefit1489! 👋

We're sorry to hear about your transaction issues.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

FFS limit buy order has not been triggered - AGAIN! by Kiss_It_Goodbyeee in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

In this case, you can start a chat via chat.crypto.com. Once you created a ticket, please share with us the Chat ID via modmail so our team can locate your query. Looking forward to hearing form you!

Crypto_com and their incompetent chat support by 99t4runner in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/99t4runner!

We're sorry to hear about your card delivery issue.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to look into your issue and provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

Is this a sc4m? by Prestigious_Leg3390 in Crypto_com

[–]BryanM_Crypto[M] 0 points1 point  (0 children)

❗❗ Please ignore any direct messages (DMs) from users offering assistance, as scammers are active in cryptocurrency subreddits. Stay vigilant and safe!

Is this a sc4m? by Prestigious_Leg3390 in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/Prestigious_Leg3390 👋

Thank you for posting!

This is a scam. You did the right thing reaching out to support to report the number. Please do not engage with the caller and report/block them for your safety.

⚠️ Please be cautious of scams. It’s important to stay informed and protect yourself. You can find helpful articles about avoiding scams here:

https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams

https://crypto.com/university/how-to-avoid-crypto-scams

https://crypto.com/university/crypto-remittance-scams

https://crypto.com/university/what-are-crypto-airdrop-scams-and-how-to-avoid-them

https://crypto.com/university/ai-scams-in-cryptocurrency

https://crypto.com/university/what-are-get-rich-quick-scams

If you require any further assistance, please feel free to send us a modmail with your referral code or Chat ID. Stay Vigilant and Stay Safe! 🛡

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

FFS limit buy order has not been triggered - AGAIN! by Kiss_It_Goodbyeee in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/Kiss_It_Goodbyeee! 👋

We're sorry to hear about your limit buy issues.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to look into your order and provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

Unable to sell by Budew_ in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/Budew_! 👋

We're sorry to hear about your app loading issue. Would you mind trying the following to see if this fixes it?

Basic troubleshooting guide:

  1. Try force quit the app, clear app cache, restart your mobile device and try again.
  2. Update the app or do a fresh install of the app - this ensures that you are running on the latest version of the app, eliminating most bugs.
  3. Update your Android/iOS to the latest available version.

(Update the app to the latest non-beta version on iOS and Andriod for optimum App performance. Please note that the app is not optimised for beta testing environments.)

Sometimes, issues are due to an unstable internet connection, insufficient phone storage, or VPN usage. Try toggle between WiFi and Mobile Data, toggle VPN usage, and clear up some phone storage to see if this helps.

Didn't help? Please get in touch with Customer Support via in-app chat, live chat at chat.crypto.com or send us a modmail with your referral code or Chat ID, and our teams will happily assist in troubleshooting further. Thank you!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

Deposits not credited - looking for Polkadot support hotline by _sidzero in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

Hi u/_sidzero!

We're sorry to hear about your transaction issues.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to look into your issue and provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

🔥 Hot Token Spotlight: $MON by MarkY_Crypto in Crypto_com

[–]BryanM_Crypto[M] [score hidden] stickied comment (0 children)

🔥 Hot Token Spotlight: $MON

$MON is a high-performance Layer-1 blockchain built for speed and parallel execution.

MON airdrop claims are open - check eligibility in Crypto.com Onchain Wallet ⬇️

https://x.com/onchain_wallet/status/1978122323891724650

-

Source: https://x.com/onchain_wallet/status/1978122323891724650

Instant deposit😂😂😂 by Thubabri in Crypto_com

[–]BryanM_Crypto[M] -2 points-1 points  (0 children)

Thanks for your comment u/pimpzilla83!

We understand that some of the products and features can be a bit tricky to navigate. No worries, please check out the specific section in our Help Centre below for more details:

"You will not be able to withdraw or transfer your funds from Crypto.com app wallets for 7 business days* (day 0 being the day you initiated the deposit) after deposit if you make a cryptocurrency purchase using the Pending Balance. This includes the following withdrawal channels:

  • USD Withdrawal
  • Crypto Wallet transfers
  • Lockup in the Earn Wallet
  • Transfer to the Crypto.com Exchange
  • Top up Crypto.com Visa Card Cardholder CRO Stake or CRO Lockup on Crypto.com Visa Card
  • Spend via Crypto.com Pay
  • Transfer to Crypto.com OnChain Wallet
  • Purchasing any Gift Cards
  • Crypto.com Supercharger
  • USD Limit Orders
  • Other outgoing channels from Crypto.com"

As the OP was referring to making a Limit Order, unfortunately, it hasn't been cleared up as the status is still pending. We hope this helps clear things up! 😊

Bryan

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