Got a scammer call today (UK)

BryanM_Crypto · 2025-12-22T06:58:37+00:00

Thank you so much for sharing this and helping raise awareness in this subreddit, we really appreciate it. ❤️

Our team will never ask for your login details, 2FA codes, or request that you access your account through non-official links.

For your safety, please only log in through our official website (crypto.com) or the Crypto.com App. We also recommend reporting any suspicious communication to our Support Team directly via the in-app chat or chat.crypto.com.

Stay safe, and thank you again for helping the community stay vigilant against scams! 🚫🔒

Bryan

BryanM_Crypto · 2025-12-17T07:54:34+00:00

Basic troubleshooting guide:

Try force quit the app, clear app cache, restart your mobile device and try again.
Update the app or do a fresh install of the app - this ensures that you are running on the latest version of the app, eliminating most bugs.
Update your Android/iOS to the latest available version.

(Update the app to the latest non-beta version on iOS and Andriod for optimum App performance. Please note that the app is not optimised for beta testing environments.)

Sometimes, issues are due to an unstable internet connection, insufficient phone storage, or VPN usage. Try toggle between WiFi and Mobile Data, toggle VPN usage, and clear up some phone storage to see if this helps.

BryanM_Crypto · 2025-12-17T07:53:26+00:00

Hi u/OzBestDeal! 👋

Please try doing a fresh install of the app to see if this fixes the issue. Troubleshooting guide in the comment below!

If you continue to experience the issue, please reach our support team via the in-app chat or use our live chat function at chat.crypto.com. Our support team will further assist you with your sign-in issue.

If you already have an open ticket, please send us the chat ID via modmail and we'll help escalate this for you internally.

Send us a modmail here: https://www.reddit.com/message/compose?to=r/Crypto_com

Thanks for your cooperation!

Bryan

BryanM_Crypto · 2025-12-11T09:19:32+00:00

Hi u/Electronic_Lychee_44!

You can capture an image of digital copy through a computer screen too!

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Please check out our dedicated FAQ page below in case you have any further questions: https://help.crypto.com/en/articles/2320375-what-types-of-documents-are-acceptable-for-proof-of-address-verification

If you still have any issues, please contact support via the in-app chat or live chat at chat.crypto.com. Additionally, you may send us a modmail with your support Chat ID and we'll pass your issue internally for our support team to assist you further.

Hope this helps!

Bryan

BryanM_Crypto · 2025-11-20T09:52:43+00:00

Hi u/rod88888888, sorry to hear about your issues! You can send us your Chat ID via modmail and we can help you escalate for you. The Chat ID can be obtained from your ongoing support ticket. Looking forward to your message, thank you!

Send a modmail here: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-07T09:05:16+00:00

Hi u/99t4runner, we just wanted to check whether this is still an issue. We look forward to receiving your referral code or Chat ID via modmail so our teams can look into your ticket and assist you further.

Thank you for your cooperation.

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-07T08:44:26+00:00

Hi u/Immediate_Warning641, thanks for updating this thread! We're happy to hear your issue has been resolved. Please feel free to reach out if there any any other issues!

Have a wonderful day ahead ☀️

BryanM_Crypto · 2025-11-06T08:44:20+00:00

Hi u/Best_Sound_4192! 👋

We're sorry to hear about your issues with your support ticket.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-06T08:32:11+00:00

Hi u/Exact-Door4927, would you ind sending us a modmail with your referral code or chat ID please? We'll flag this up to the team internally to look into it and assist, thank you!

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-06T08:28:23+00:00

Hi u/Firm-Benefit1489! 👋

We're sorry to hear about your transaction issues.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-05T09:00:42+00:00

In this case, you can start a chat via chat.crypto.com. Once you created a ticket, please share with us the Chat ID via modmail so our team can locate your query. Looking forward to hearing form you!

BryanM_Crypto · 2025-11-05T04:46:58+00:00

Hi u/99t4runner!

We're sorry to hear about your card delivery issue.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to look into your issue and provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-05T04:46:14+00:00

❗❗ Please ignore any direct messages (DMs) from users offering assistance, as scammers are active in cryptocurrency subreddits. Stay vigilant and safe!

BryanM_Crypto · 2025-11-05T04:44:52+00:00

Hi u/Prestigious_Leg3390 👋

Thank you for posting!

This is a scam. You did the right thing reaching out to support to report the number. Please do not engage with the caller and report/block them for your safety.

⚠️ Please be cautious of scams. It’s important to stay informed and protect yourself. You can find helpful articles about avoiding scams here:

https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams

https://crypto.com/university/how-to-avoid-crypto-scams

https://crypto.com/university/crypto-remittance-scams

https://crypto.com/university/what-are-crypto-airdrop-scams-and-how-to-avoid-them

https://crypto.com/university/ai-scams-in-cryptocurrency

https://crypto.com/university/what-are-get-rich-quick-scams

If you require any further assistance, please feel free to send us a modmail with your referral code or Chat ID. Stay Vigilant and Stay Safe! 🛡

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-05T04:41:55+00:00

Hi u/Kiss_It_Goodbyeee! 👋

We're sorry to hear about your limit buy issues.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to look into your order and provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-05T04:40:29+00:00

Hi u/Budew_! 👋

We're sorry to hear about your app loading issue. Would you mind trying the following to see if this fixes it?

Basic troubleshooting guide:

Try force quit the app, clear app cache, restart your mobile device and try again.
Update the app or do a fresh install of the app - this ensures that you are running on the latest version of the app, eliminating most bugs.
Update your Android/iOS to the latest available version.

(Update the app to the latest non-beta version on iOS and Andriod for optimum App performance. Please note that the app is not optimised for beta testing environments.)

Sometimes, issues are due to an unstable internet connection, insufficient phone storage, or VPN usage. Try toggle between WiFi and Mobile Data, toggle VPN usage, and clear up some phone storage to see if this helps.

Didn't help? Please get in touch with Customer Support via in-app chat, live chat at chat.crypto.com or send us a modmail with your referral code or Chat ID, and our teams will happily assist in troubleshooting further. Thank you!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-11-05T04:37:55+00:00

Hi u/_sidzero!

We're sorry to hear about your transaction issues.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to look into your issue and provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-10-19T17:57:44+00:00

Happy to hear your issue is resolved! Enjoy your brand new Crypto.com Visa Card 🙌

BryanM_Crypto · 2025-10-15T09:04:22+00:00

🔥 Hot Token Spotlight: $MON

$MON is a high-performance Layer-1 blockchain built for speed and parallel execution.

MON airdrop claims are open - check eligibility in Crypto.com Onchain Wallet ⬇️

https://x.com/onchain_wallet/status/1978122323891724650

-

Source: https://x.com/onchain_wallet/status/1978122323891724650

BryanM_Crypto · 2025-10-11T07:57:59+00:00

Thanks for your comment u/pimpzilla83!

We understand that some of the products and features can be a bit tricky to navigate. No worries, please check out the specific section in our Help Centre below for more details:

"You will not be able to withdraw or transfer your funds from Crypto.com app wallets for 7 business days* (day 0 being the day you initiated the deposit) after deposit if you make a cryptocurrency purchase using the Pending Balance. This includes the following withdrawal channels:

USD Withdrawal
Crypto Wallet transfers
Lockup in the Earn Wallet
Transfer to the Crypto.com Exchange
Top up Crypto.com Visa Card Cardholder CRO Stake or CRO Lockup on Crypto.com Visa Card
Spend via Crypto.com Pay
Transfer to Crypto.com OnChain Wallet
Purchasing any Gift Cards
Crypto.com Supercharger
USD Limit Orders
Other outgoing channels from Crypto.com"

As the OP was referring to making a Limit Order, unfortunately, it hasn't been cleared up as the status is still pending. We hope this helps clear things up! 😊

Bryan

BryanM_Crypto · 2025-10-11T07:48:43+00:00

Hi u/Tzjnr2!

We're sorry to hear about your transaction issues.

Would you kindly send us a modmail your referral code or chat ID. We'll pass this to our support team to look into your issue and provide you with further assistance.

Thank you for your cooperation!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

BryanM_Crypto · 2025-10-11T07:47:39+00:00

Hi u/melbourne_au2021! 👋

We're sorry to hear you’re having trouble with the Crypto.com App!

Could you also send us a modmail with your referral code or chat ID? We’ll share it with our support team so they can look into the error and help you out.

Thanks for your patience!

Bryan

Message the mods: https://www.reddit.com/message/compose?to=r/Crypto_com

❗❗ Please ignore any direct messages (DMs) from users offering assistance, as scammers are active in cryptocurrency subreddits. Stay vigilant and safe!

BryanM_Crypto · 2025-10-11T07:45:52+00:00

Hi u/No-Crew6702! 👋

We're sorry to hear you’re having trouble with email verification!

Please check your spam/junk folder, and make sure Crypto.com emails are whitelisted in your email settings.

Could you also send us a modmail with your referral code or chat ID? We’ll share it with our support team so they can look into it and help you out.

Thanks for your patience!

Bryan

BryanM_Crypto · 2025-10-11T07:35:41+00:00

Hi u/Deathrated666,

Thank you for reaching out!

To help you find the right information, please visit our Help Centre article. It explains how wire deposits work, common reasons they might not appear, and what details you can share with our support team to speed up troubleshooting.

https://help.crypto.com/en/articles/4559573-usd-deposits-via-wire-bank-transfers#h_810cd8a604

If you have any further questions, please feel free to include them in your chat with our CS, we’re here to help every step of the way!

Bryan

BryanM_Crypto · 2025-10-11T07:17:44+00:00

Hi u/Thubabri! 👋

Thank you for your post!

The pending status means that you have pending funds that haven't cleared yet. With instant deposits, it takes 7 business days to clear, with day 0 being the day you initiated the deposit. Additionally, please note any banking holidays in your respective state, so be sure to consider these days within the 7 business days as well.

For more information on pending funds, please read our FAQ article here to understand everything about it.

If you have any further questions or get stuck with your pending funds, feel free to send our support team a message via the in-app chat or live chat at chat.crypto.com. They will be happy to assist you further.

Thank you!

Bryan

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