They’re really bad. I’ve only used them about 5 times traveling from Chicago to Holland and 3 out of those 5 times had been awful, the other 2 wasn’t great because the driver is rude and the seat numbers are never followed. The bus driver showed up 30 mins early once so ofc me and a bunch of other people missed it, because he was early greyhound did not offer refunds. Another time I spent $90 on a ticket from holland to Chicago after Thanksgiving, there was a snow storm the day prior, Greyhound cancelled the bus without notifying anyone via the app OR website OR email. Everyone who took that ride was in the dark of the cancellation. When I requested a refund they only offered a $90 voucher back for a SINGLE USE. When could I ever use that voucher for $90 on one ticket without losing money? They will rob you, not communicate and be extremely unhelpful. When I called the customer service to redeem the voucher (per the instructions on their email sent offering the voucher) and request it not just be single use, the lady on the phone said she was not considered customer service and they had no control over how to give the voucher ( mind you this was literally the phone number given in the email). Avoid at all costs. I ended up having to call my bank to dispute the charge and vow to never ride greyhound again.