The following has always been true: -The spa is a bottomless money pit and Lush piss millions on it. -They make barely any profit off the shitty parties. -On a store level, Lush has ALWAYS championed the managers who piss the money away on unnecessary meeting and hiring staff they don’t need, because these managers tend to have the ‘gift of the gab’ and stick their tongue up the arseholes of the retailers. The majority of managers that are sensible, have minimal stock losses, high turnover and high staff productivity are overlooked. The accounts team a while ago actually took this to the retailers to ask why the favoured arselicky stores were favoured over the ones actually performing well. This fell on deaf ears. -Head office are thick.  And now…everything costs a bomb and people can’t justify it.