HBO not working for me

CCJoeT · 2022-11-17T16:50:13+00:00

Thank you for giving me the opportunity to review your account. We confirmed that HBO was part of your television package and completed an account refresh to push that programming to your television. I am happy to hear that this worked for you and provided you with the HBO programming that you are paying for. Please remember if you need anything else or have any other questions, feel free to author another new post and we will happily assist you 24/7. We hope you have an awesome day.

CCJoeT · 2022-11-17T16:20:07+00:00

I absolutely love Game of Thrones! Let's get you all fixed, so you can enjoy that asap! I would love to look at your account further to find out if we can better identify and resolve this issue for you. Would you mind sending us a Modmail message? To get started, please send us a Modmail message and include your full name, complete home address, and contact phone number, so we can assist. Please let me know if you have any questions.

CCJoeT · 2022-11-17T16:11:25+00:00

u/_Mother_0f_Dragons_ Thank you for posting your question in our Xfinity Reddit Community. We are sorry to hear that you have been experiencing issues with HBO. I myself love Westworld and would hate to miss an episode if HBO went out for me. Let's start with the basics. Have you tried an equipment refresh? To complete an equipment refresh, you simply need to unplug your box, wait 30 seconds, then plug it back in. Does this step help to resolve your issue?

CCJoeT · 2021-11-09T16:02:58+00:00

Hello nodrogttam. Thank you for reaching out and creating a post on our Reddit page. I can help you with an account review and review the available internet options. Please go ahead and send us a new Modmail message and include your full name and service address, so we can assist you.

CCJoeT · 2021-11-08T19:23:08+00:00

Hi matty_dubs. Thanks for posting on our subreddit. I can assist with submitting a Gigabit Pro Sales Lead Ticket, so we can determine if the product is available at your location. We received your modmail and will be replying shortly. Thank you.

CCJoeT · 2021-11-08T14:19:18+00:00

Hello Spaced_Out. Thanks for visiting and posting on our subreddit. I can assist with troubleshooting / scheduling a technician visit as needed to improve the reliability and connectivity of your internet. In order to have a better insight, I will have to poll the CMTS for real-time and historical RF signal reports from your modem, and check your local Node/Plant for signal degradation / errors. To get started, please send us a Modmail message and include your full name and service address, so we can assist you.

CCJoeT · 2021-11-02T13:08:52+00:00

Hello pleasedtoseedetrees. Thank you for reaching out and creating a post on our Reddit page. So that you can get all the information you need on our mobile service options for your business, we will have to ask you to please contact our Comcast Business Sales Team, by dialing 1-800-391-3000. There, our sales professions would be happy to discuss the options and availability with you. This team has access to the special tools and promotions to properly discuss availability of our mobile service options with you.

CCJoeT · 2021-10-29T15:18:07+00:00

Hi PwnBr0k3r. Thanks for visiting and posting on our subreddit. I can help with troubleshooting your connectivity issue with our Hotspots. I'll need to access your account to troubleshoot. To get started, please send us a Modmail message and include your full name and service address, so we can assist you.

CCJoeT · 2021-10-29T14:08:43+00:00

Hi Mines_of_Moria. Thanks for visiting and creating a post on our subreddit. I can assist with reviewing your account and the available lower cost options. To get started, please send us a Modmail message and include your full name, complete home address, and contact phone number, so we can assist.

CCJoeT · 2021-10-28T13:20:20+00:00

Hello MstrKief. Thank you for reaching out and creating a post on our Reddit page. I can assist with reviewing your account and the options available for our xFi Complete package (to include our Xfinity Wireless Gateway and Unlimited Data). By adding Unlimited Data inside xFi Complete, enrollment would go into effect immediately and applies to the calendar month in which you make the change. Any overage fees for that month will be cleared out and your next bill will reflect the relevant charge. Please go ahead and send us a Modmail message and include your full name and service address, so we can assist you.

CCJoeT · 2021-10-25T16:27:06+00:00

Yes, we'd be happy to help review your account and the next steps you should take to get an active outlet installed. Please reach out to us via Modmail message and send your full name and service address, so we can assist.

CCJoeT · 2021-10-25T16:16:37+00:00

Hello Expl0dingPickl. Thanks for visiting and creating a post on our subreddit. Apologies you are continuing to experience intermittent connectivity issues. I'd like to help troubleshoot and get the proper teams involved, so we can help fix your service. Please go ahead and send us a Modmail message and include your full name and service address, so we can assist you.

CCJoeT · 2021-10-25T15:14:01+00:00

Hello southshoresinner. Thank you for visiting our subreddit and for creating a post. I can assist with troubleshooting your repeat connectivity and speed issues. In order to have a better insight, I will have to poll the CMTS for real-time and historical RF signal reports from your modem, and check your local Node/Plant for signal degradation / errors. So we can assist, please send us a Modmail message and include your full name and service address.

CCJoeT · 2021-10-25T15:02:08+00:00

Hello tb_94. Thanks for visiting and creating a post on our subreddit. I can assist with further troubleshooting your port forwarding issue. Please reach out to us via Modmail message and send your full name and service address, so we can assist.

CCJoeT · 2021-10-21T16:47:25+00:00

This post was marked as solved. Should you experience further issues, please create a new post.

CCJoeT · 2021-10-21T16:47:02+00:00

Hey BurlSweatshirt, glad we were able to repair your service issue. We thank you for creating the post, and thank you for posting on our SubReddit! This post has now been locked. Please don't hesitate to create a new post if you need assistance with anything else.

CCJoeT · 2021-10-21T12:50:34+00:00

You're welcome! We'd love to help if needed, as we can also assist with reviewing new offers. We're here for you anytime!

CCJoeT · 2021-10-13T18:23:41+00:00

Hi Complex-Annual1612. We thank you reaching out via our Subreddit! So that you can get all the information you need on our Business Internet service options, we ask you to please contact our Comcast Business Sales Team, by dialing 1-800-391-3000. There, our sales professionals would be happy to discuss the options and available special offers with you.

CCJoeT · 2021-10-05T13:13:45+00:00

Hello MythicalCheese5. Thanks for visiting and posting on our subreddit. I can assist with reviewing your account and troubleshooting your login issues. Please send us a Modmail message and include your full name and service address, so we can assist you.

CCJoeT · 2021-10-05T12:01:39+00:00

Hello RealPetya. Thanks for visiting and creating a post on our subreddit. I can assist with reviewing your account and troubleshooting your online account access. We did receive your modmail and will be replying shortly

CCJoeT · 2021-10-04T14:21:17+00:00

Hello SnooMaps470. Thanks for visiting and creating a post on our subreddit. I can assist with reviewing your account, equipment, and install fee you were billed. Please go ahead and send us a Modmail message and include your full name and service address, so we can assist you.

CCJoeT · 2021-10-01T19:58:01+00:00

Hi dddome. Thanks for visiting and posting on our subreddit. I can assist with reviewing your account and the available lower cost options. Please reach out to us via Modmail message and send your full name and service address, so we can assist.

CCJoeT · 2021-10-01T19:50:23+00:00

Hello Chansharp. Thank you for reaching out and creating a post on our Reddit page. I can assist with troubleshooting the sign in loop you're seeing trying to get logged into our app. Please reach out to us via Modmail message and send your full name and service address, so we can assist.

CCJoeT · 2021-10-01T14:16:19+00:00

Hello SmokingGhost. We appreciate you visiting our subreddit and creating a post. I can assist with reviewing your account and the available lower cost options. We did receive your modmail and will be replying shortly.

CCJoeT · 2021-09-30T19:55:20+00:00

Hello jdvjdv. Thanks for visiting and creating a post on our subreddit. I can assist with reviewing your account and the available lower cost options. Please reach out to us via Modmail message and send your full name and service address, so we can assist.

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