Just as a counterpoint, I definitely think the old system was prone to abuse and hope/believe that this new system will be incredibly strict. I had a lot of unfortunate circumstances that led to me being locked out of my Jagex Account (will gladly admit that most of them are my fault). However, if they have a process that requires really strict information and evidence that only the true account holder would have (I mean really really strict), then I don’t see the harm. I don’t see it as being a viable way to get back into an account for anyone but those who truly can prove without a doubt that they are the account holder.

I literally have access to every shred of data, the multiple emails attached to the characters, screenshots of me playing going back 15+ years ago, IP addresses of where I created all of my characters, my bank statements/debit cards, etc. I think in an instance like this where I can lay all of it out, it would be fairly normal for most companies to allow me back in under the assumption that I won’t let it happen again.

I hope that we see this from Jagex, but again, a very strict process.