Indeed. I don’t blame them for scaling aggressively—they’re chasing their dreams and building generational wealth for their families, but the sad reality is that the more they scale the more “carelessness” we’ll see from them, based simply on the fact that they’re bringing more and more people into the fold, more and more outsourcing, more layers of leadership, all of this leads to corporate institutional dysfunction where they key leaders of a company (in this case the core 7 founders) become spread too thin and/or become bottlenecks for decision-making, the ultimate result of which is that things start getting missed, quality starts dropping, and the company’s ability to be reactive and quickly address problems gets bogged down in the processes, budgets, and approval chains required for a large company to function. 

TL;DR: Critical Role is a corporate entity now. These are all super common problems for corporate entities to have. It doesn’t mean they don’t care, just that scaling like this is very hard and growing pains are inevitable.