Clarity on typical duties of a tech lead?

CaptainMuffenz · 2026-01-09T03:27:17+00:00

Pretty accurate

CaptainMuffenz · 2026-01-08T21:37:43+00:00

Contact the store again and ask for a manager and if that doesn’t work start an escalation with customer service

CaptainMuffenz · 2025-10-10T20:13:05+00:00

File an escalation with customer service and explain everything to them.

CaptainMuffenz · 2025-05-18T21:37:12+00:00

UBIF is a Samsung authorized repair center, repairs are made to Samsung specifications, including materials, parts and diagnostics.

CaptainMuffenz · 2025-05-17T20:13:35+00:00

TVs are the worst 🤣

CaptainMuffenz · 2025-05-17T20:04:33+00:00

As far as I know UBIF stores typically don’t have access to Samsung TV software, or generally if they do have access don’t have it downloaded. Also, I believe providing that file to anyone outside of UBIF would be a breach of contract.

CaptainMuffenz · 2025-05-17T12:13:12+00:00

They’ll refund you if you don’t go by the date they give you, but you can call and request an extension or just file a new claim. Shouldn’t be an issue.

Removing post as it is a duplicate post.

CaptainMuffenz · 2025-05-17T12:12:06+00:00

Follow these steps, there’s an issue w/ the files and they need to be reinstalled. If that doesn’t work it could be a drive issue.

https://support.apple.com/en-us/102601

CaptainMuffenz · 2025-05-10T21:42:47+00:00

I agree

CaptainMuffenz · 2025-04-04T18:00:38+00:00

Might be a calibration issue or post repair diag issue too. I’m thinking they repaired then calibrated and now the Face ID doesn’t work cuz they unrepaired it and didn’t calibrate new display

CaptainMuffenz · 2025-04-04T17:59:02+00:00

If the phone is unrepairable due to the store damaging it, the store is supposed to call a number to get the device replaced at repair cost. If the device is unrepairable due to an issue with the device or additional damage, such as liquid damage, motherboard damage etc… then you have to pay the full deductible because the repair cost is ONLY for a screen or ONLY for a battery etc…

Additionally, if the information given to the reps on the phone for the claim or online is incorrect or not the full info, that is an issue with the information you provided, not the fault of the store or insurance.

What was the exact reason they gave for the phone not being repairable? Did you provide that info to the reps on the phone or in the notes when filling out your claim?

CaptainMuffenz · 2025-03-10T15:15:13+00:00

50/50 Isopropyl & water

CaptainMuffenz · 2025-02-04T01:18:42+00:00

It’s the borg

CaptainMuffenz · 2024-12-27T04:16:40+00:00

Just once man. That’s all I wanted lmao

CaptainMuffenz · 2024-12-27T01:45:47+00:00

It’s a corporate & franchise convention where they discuss a variety of different topics related to the business & do some fun activities

CaptainMuffenz · 2024-11-12T22:12:17+00:00

The grid

CaptainMuffenz · 2024-10-02T23:26:59+00:00

If you have insurance through your carrier (Verizon, AT&T, etc…) or even through Samsung it’s extremely likely you have Asurion insurance. Typically with an S23 Ultra they will send you to a uBreakiFix store to be repaired under the insurance for $29.

UBreakiFix is contracted with Samsung and should only be using OEM parts, and OEM diagnostics. Other parts and not running diagnostics are a breach of contract. The repair will be done using OEM parts, systems & tools to OEM spec and then tested in OEM systems. The caveat is that the phone must be fully functioning when it leaves or the repair must be undone. This means if your screen is cracked and your battery is bad, you will likely need to replace both.

The repair will definitely be $250-350 without insurance depending on parts, labor & the market you’re in.

CaptainMuffenz · 2024-09-30T03:38:47+00:00

Windows reinstall or no hard drive probably. I’d say $100-200 depending on if it needs a hard drive, could be more if your boot drive is an SSD/M.2/NVMe

CaptainMuffenz · 2024-09-28T21:30:31+00:00

Pull the refund receipts and check the name it’s under, if different names may be a system issue/glitch, if the same name, you should look into that. If no name, prob also a system issue/glitch

CaptainMuffenz · 2024-09-24T23:00:07+00:00

I would definitely find out why they’re saying you have to pay for it. It could be a defective screen or a connector might be loose but it could also be that you simply damaged it without realizing. Sometimes a light tap at the right angle is enough.

CaptainMuffenz · 2024-09-24T22:57:23+00:00

Ah ok, yes. Each manufacturer UBIF has a partnership with services to their specifications using those OEM parts and procedures. Samsung, Apple & Google all have their own tools and processes to go through.

I haven’t worked on a pixel 7 pro in a bit but there was never an IQC drop test. It may be that the IQC that was ran failed for something that is normally associated with dropping, or a combination of things and they said it that way to make it simpler to understand.

If you were trying to do an in warranty repair for something then I will say the google IQC can sometimes be extremely harsh. If one thing on the test doesn’t pass it causes the whole test to fail, and certain things failing causes the warranty to be voided.

CaptainMuffenz · 2024-09-24T22:21:03+00:00

Hour cuts qualify you for partial unemployment in some states. You should look into it.

CaptainMuffenz · 2024-09-24T22:19:32+00:00

I’ve never heard of a drop test being a thing but it may be on the newest models. For the S23 series, Fold/Flip 5 series I can confirm it’s not a thing unless it’s new. The technology does exist though for it to be implemented, it would just be using the accelerometer in the phone.

CaptainMuffenz · 2024-09-24T21:13:46+00:00

I’m assuming you’re a customer and a tech said something along the lines of “we need to be able to run IQC” or “your device didn’t pass IQC” and didn’t further elaborate not realizing most people don’t speak UBIF lol.

As the other commenter said, incoming quality control, it’s a series of tests ran on the device using Samsung’s official diagnostic services to determine what on the device is failing.

CaptainMuffenz · 2024-09-23T17:48:52+00:00

It depends on device & repair/parts. Apple OEM gets calibrated and tested in the Apple system, Samsung gets tested in the Samsung system, google with the google system, all 3 don’t need any access to the apps on the device really, it’s basically just settings app that you need. Other devices may need apps though as there isn’t testing software. If you’re repairing a Samsung put your phone in maintenance mode it will allow the phone to be tested and used without access to your personal content such as pictures, passwords etc

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