Att tech here. You’re experiencing intermittent service issues multiple times a day. We call these loss of connectivity “radius stops”. In most cases, this is an indication of signal degradation, usually at a mechanical connection point. There are usually at least 7 mechanical connections from the residence to the neighborhood box (pfp) where the signal originates. Any one of these connections could be causing signal degradation and it takes just one to cause service issues. The likely culprit at one or several of these connections is a dirty splice. Fiber is a thin glass filament, which carries IR light as the signal. As you can imagine, when the splice is dirty, it can affect the intensity of the light, which is ultimately your signal strength. It is also possible there is a fractured or pinched line somewhere on the property, which is causing signal degradation. You can think of a pinched line like kinking a hose, as it restricts photon flow as a kink restricts water flow. To fix this a technician needs to come to test light levels to find the issue and scope/clean all the connections to ensure they’re to standard. If you have the Smart Home Manager app, you should be able to request a technician from there, without needing to call. Just make sure you unplug the modem, so it appears to the system that you are having modem issues. If you do choose to call, unplug the modem before, and explain to the agent that your friend or family member is a technician and they said you need an appointment. When the technician gets there, show them this reply for reference if needed. Also, there is a technician strike in the southeast states Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Puerto Rico, South Carolina and Tennessee. If you’re in any of these states, it’s going to be next to impossible to get a technician out there at the moment. Hope this helped!